QUESTION NO: 1
Within the prepare phase, which two tasks are required to begin the prepare for business requirements workshop activity? (Choose two.)
A. Document Vertical Business Initiatives Requirements
B. Document User-Level Functionality Requirements
C. Document Corporate Business Initiatives Requirements
D. Conduct a Solution Value Assessment
E. Send Invitations
F. Identify key stakeholders for the Business Requirements Development Workshop
Answer: D,F
QUESTION NO: 2 DRAG DROP
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Answer: QUESTION NO: 3



One of the tasks within the Business Case Alignment service component is Analyze and Document Hard Dollar, Productivity and Business Initiative Gains. Which section of the Optimization Report should contain this information?
A. Departmental Initiatives Section
B. Logical-Level Functionality Section
C. ROI Analysis Initiatives Section
D. User Absorption Section
E. Gap Analysis Section
Answer: C


QUESTION NO: 4
Upon which critical tool do the identify incident and identify problem activities rely?
A. Operations Incentive Program Tool
B. Performance and Event Monitor
C. Continuous Improvement Plan
D. Trouble Ticketing System
Answer: D
QUESTION NO: 5

Which two are phases of a project life cycle? (Choose two.)
A. Operational Readiness Assessment
B. Plan
C. Business Requirements Definition
D. Network Readiness Assessment
E. Design
Answer: B,E
QUESTION NO: 6
During the prepare phase of a project, you conduct initial interviews with the steering committee members and decision makers in a company. The focus of these interviews is to complete which two? (Choose two.)
A. Functionality Requirements
B. Detailed Design and Bill of Materials
C. Business Requirements
D. Network Readiness Assessment
Answer: A,C

QUESTION NO: 7
Which template or tool is used for each task in performing a Network Readiness Assessment on data and voice infrastructure activity?
A. Validation Survey
B. Opportunity Incentive Tool
C. Site Survey
D. Installation Guide
E. Capacity Indicators

Answer: C


QUESTION NO: 8
In the implement phase, the define project visibility progress reports and procedures task is accomplished by using two templates and/or tools. The progress report is one. What is the other template or tool that is used in the task?

A. Design Kickoff Agenda
B. Bill of Materials
C. Communications Plan
D. Ongoing Support Handoff Kit
E. Operations Incentive Program Tool
Answer: C


QUESTION NO: 9
Within the prepare phase, which task is associated with the conduct business requirements workshop?
A. Identify Decision Making Criteria
B. Identify Budget and Stage of Buying Cycle
C. Complete Competitive Analysis
D. Determine Critical Timelines
E. Conduct User Community Adoption Absorption Analysis
F. Determine Vertical Approach and Strategy
Answer: E


QUESTION NO: 10
Which task is performed during the site readiness assessment gap analysis activity in the plan phase?
A. Compare Systems Requirements Specifications to Site Survey.
B. Assess and Document Infrastructure Requirements for the Proposed Solution.
C. Gather Existing Documentation into the Preliminary Discovery Document.
D. Determine if Circuit can Support Required Concurrent Calls.
E. Document Bandwidth Requirements for each Site.
F. Document Location of Legacy Equipment.
Answer: A
QUESTION NO: 11 DRAG DROP
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QUESTION NO: 12
During which phase would you develop the following: detailed solution design, implementation plan, operations plan, acceptance test plan and PMO governance framework?
A. Plan
B. Optimize
C. Implement
D. Operate
E. Design
F. Prepare
Answer: E
QUESTION NO: 13

Within the operate phase, which two tasks are contained in both the track events and report on system and the notify and escalate incidents activities? (Choose two.)
A. Perform Device Discovery
B. Record Events as Incidents within a Ticketing System
C. Log Network Events
D. Send Electronic Notification of Events Automatically
E. Have Customer Sign Operational Support Letter of Understanding
F. Define Work Breakdown Structure
Answer: B,C
QUESTION NO: 14 DRAG DROP
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Answer: QUESTION NO: 15



During the plan phase, which template is used during the assess and document infrastructure requirements for the proposed solution task?
A. IPC Project Plan
B. Operational Assessment Checklist
C. Vertical Industry Snapshots
D. Site Requirements Specification Document
E. Staging Plan
Answer: D


QUESTION NO: 16
Which task uses the continuous improvement plan for the Service Assurance component within the operate phase?
A. Document New System Requirements
B. Document Serial Numbers
C. Produce Service Level Reporting
D. Conduct Engagement Profitability Assessment
E. Analyze Process Exceptions
Answer: E


QUESTION NO: 17
In the optimize phase, the call processing assessment activity contains the establish call volume baselining task. Which template or tool documents the call volumes?
A. Operational Assessment Checklist
B. Bridge Traffic Analyzer
C. Continuous Improvement Plan
D. Microsoft Performance and Event Monitor
E. CDR Analysis and Reporting Tool
Answer: E QUESTION NO: 18


It is important to help the customer establish an optimization process to identify areas for improvement under the optimization guidelines. What are two guideline best practices? (Choose two.)
A. rollback
B. process output
C. site preparation
D. backup
Answer: A,D
QUESTION NO: 19
During the Ongoing Support Handoff Meeting in the implement phase, which two tasks are common to the activities that are related to hardware support? (Choose two.)
A. Explain How to Open a Technical Assistance Center Case
B. Explain How to Troubleshoot Message Waiting Indicator
C. Explain Cisco Remote Operation Support Reporting
D. Customize Handoff Materials
E. Explain How to Complete the Customer Satisfaction Survey
Answer: A,C

QUESTION NO: 20
What does the Cisco Lifecycle Services Approach define?
A. Minimum set of services that are needed to successfully deploy and manage a technology solution
B. Technology strategies and related product life cycles that are required to ensure minimal risks and maximum ROI
C. Business requirements and investments as they pertain to asset life cycle management
D. System design to help ensure selection of the most appropriate products
Answer: A
QUESTION NO: 21

In the design phase, which template or tool is used to complete the schedule station reviews with user group task?
A. Bill of Materials
B. As Built Documentation
C. Business Requirements Document
D. Operational Assessment Checklist
E. Low Level Design

Answer: C


QUESTION NO: 22
Which three tasks in the implement phase are contained in the IPC Project Plan template? (Choose three.)
A. Define and Document Project Scope
B. Develop Backup/Recovery Plan
C. Log Network Events
D. Identify Risks and Risk Mitigation Plans
E. Determine Vertical Approach and Strategy
F. Determine Project Schedule
Answer: A,D,F
QUESTION NO: 23
Which Cisco Lifecycle Services phase is associated with the conduct application value assessment task?
A. Design
B. Plan
C. Optimize
D. Operate
E. Implement

Answer: C


QUESTION NO: 24
Within the operate phase, which service component is associated with conducting a quarterly account review meeting activity?

A. Service Assurance
B. Operations Setup
C. Incident Management
D. Problem Management
E. Change Management
Answer: A


QUESTION NO: 25
In the design phase, which task is conducted during the host physical design workshop activity?
A. Define Message Store Options and Sizing
B. Design Dial Plan Architecture and Emergency Call Routing
C. Finalize Legacy Integration including Legacy Voice, Data and Active Directory
D. Identify Network Management Design Objectives
E. Develop Quality of Service Specifications
Answer: E


QUESTION NO: 26
The staff training template is one of the templates and/or tools identified as essential for the informal advanced training for administration and operations activity during the implement phase. What is the other resource that is used to accomplish this activity?
A. Lessons Learned template
B. IPC Project Plan
C. As Built Documentation
D. System Requirements Validation Report
E. Phone Deployment Kit
Answer: C


QUESTION NO: 27
Assisting the customer in developing a process to manage the system in ongoing operations mode, including system administration and backup, asset management, and scheduled maintenance, is critical. Which four tasks apply to the operate phase? (Choose four.)
A. Administration and Backup System Components

B. Performing Routine Maintenance
C. Managing System Problems
D. Network Installation
E. Business and Technology Assessments
F. Asset Management
Answer: A,B,C,F
QUESTION NO: 28
The planning workshop and internal kickoff meeting is an interactive session to clarify high-level requirements, set expectations, and define the project environment through activities. Which three activities are performed during the planning workshop? (Choose three.)
A. Designate project management office (PMO) and governance framework and structure.
B. Review account history.
C. Consolidate proposal content.
D. Determine resource requirements and the organization's readiness for change.
E. Development of strategies for training and for network monitoring and support.
F. Final acceptance from Cisco Technical Assistance Center (TAC).
Answer: A,D,E

QUESTION NO: 29
In the optimize phase, which task is associated with the Operations Assessment service component?
A. Obtain Security Procedures and Policies
B. Establish Call VolumeBaselining
C. Analyze and Document Hard Dollar, Productivity and Business Initiative Gains
D. Document Memory and CPU Utilization
E. Identify Gaps Between Existing and Best Practices

Answer: E


QUESTION NO: 30
Within the implement phase, which activity is associated with the define project visibility progress reports and procedures task?

A. Internal Kickoff Meeting
B. Informal Basic Training
C. Develop Communications Plan
D. Informal Advanced Training for Admin and Operations Staff
E. Develop Escalation Plan
Answer: C


QUESTION NO: 31
Which three reference materials are used to assist with tasks that are involved in hosting a feature/function design workshop activity? (Choose three.)
A. IPC Financial Justification Case Study
B. Letter of Understanding Template
C. Technical Requirements Document
D. High Level Design
E. Incident Logs
F. Systems Requirements Validation Report
Answer: C,D,F
QUESTION NO: 32
During which phase should you be assisting your customer in identifying post-implementation systems improvements, as well as introducing opportunities for selling additional services to your customer?
A. Optimize
B. Prepare
C. Plan
D. Operate
E. Design
F. Implement
Answer: A
QUESTION NO: 33 DRAG DROP
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QUESTION NO: 34
Which device level design detailed development activity is associated with the create template for each user group task that includes type of phone, required applications and soft key configuration?
A. Design Database Integration
B. Design Network Management and Operations Infrastructure
C. Design Call Control System
D. Conduct Station Reviews
E. Host Feature/Function Design Workshop
F. Design ISN Configuration
Answer: D QUESTION NO: 35


Which phase includes managing the system in ongoing operations mode, system administration and backup, asset management, and scheduled maintenance?
A. Optimize
B. Plan
C. Design
D. Implement
E. Operate
Answer: E


QUESTION NO: 36
Which two tasks are performed during the technical strategy meeting within the prepare phase? (Choose two.)
A. Document System-Level Functionality Requirements
B. Map Defined Business Requirements to the Customer's Current and Future Technology Projects
C. Provide Audience with a Vision of IPC Current and Future Capabilities
D. Document Logical-Level Functionality Requirements
E. Document Security Requirements for Overall System and Contact Center
F. Build Preliminary Logical Network Topology Map
Answer: B,E
QUESTION NO: 37
Within the conduct business requirements workshop activity, which three templates and/or tools assist with the document vertical business initiatives requirements task? (Choose three.)
A. Site Survey
B. Business Requirements Document
C. Initiatives Interview Templates
D. Vertical Industry Snapshots
E. Account Planning Tool
F. Value Assessment Worksheet

Answer: B,C,D

QUESTION NO: 38
In the design phase, which task is conducted during the creation of a site specific network implementation plan activity?
A. Review Customer Remediation Responsibilities
B. Finalize Call Flows and Route Plans
C. Create Installation, Commission, and Network Connectivity Test Tasks and Checklist
D. Determine Shipping Dates and Logistics

Answer: C


QUESTION NO: 39
During system acceptance testing, which template is used to capture the network elements to be tested and the tests that will be completed after solution implementation?
A. High Level Design
B. Technical Requirements Document
C. Bridge Traffic Analyzer
D. IPCC Enterprise Configuration Checklist
E. Network Ready for Use
Answer: E

QUESTION NO: 40
Which template is used to define the specifics of a flash or phased implementation strategy?
A. Installation Guide
B. Business Requirements Document
C. Network Implementation Plan
D. IPC Project Plan
E. Optimization Report
F. High Level Design
Answer: C QUESTION NO: 41


Which task is required to identify a problem when performing the Problem Management service component?
A. Take a Support Call
B. Determine if Incident Will Become a Problem
C. Escalate the Incident to Priority 1
D. Record Events as Incidents Within a Ticketing System
E. Identify Reoccurring Incidents
Answer: E


QUESTION NO: 42
Which two are performed to assist the customer with transition from the implement phase to operate phase? (Choose two.)
A. Introduce Customer's Internal Help Desk Team to the Cisco Technical Assistance Center (TAC)
B. Present the Tradeoff Analysis Between Primary and Alternate Solutions
C. Provide Original Statement of Work
D. Deliver Lessons Learned and As-Built Documentation
E. Introduce High Level Training Strategy
Answer: A,D
QUESTION NO: 43
Which activity is associated with documenting trunking requirements for each site within the plan phase?
A. Document Existing WAN Circuits
B. Conduct Traffic Analysis
C. Perform Voice and Data Gap Analysis
D. Perform Circuit Gap Analysis
E. Data and Voice Infrastructure Site Survey
F. Circuit Analysis
Answer: B
QUESTION NO: 44

Within the plan phase is the operations readiness report, which is a customer deliverable that contains the results of two tasks. One of these tasks is identify gaps between existing and leading practices. What is the other task that is used to develop the operations readiness report?
A. Document Initial Placement of Access Points
B. DocumentTrunking Requirements for Each Site
C. Establish Escalation Notification Plan
D. Remotely Backup IPC Solution Configurations and Databases
E. Document Plan to Remediate Operational Issues

Answer: E


QUESTION NO: 45
In the implement phase, which three tasks are associated with the activity to develop a project management plan? (Choose three.)
A. Define Customer and Partner Stakeholders
B. Define Technical Escalation Procedures
C. Establish Project Budget
D. Present Staging Plan to Customer
E. Define Work Breakdown Structure
F. Identify Risks and Risk Mitigation Plans
Answer: C,E,F
QUESTION NO: 46
A customer requires Cisco CallManager and Cisco MeetingPlace to accomplish business and technology goals. Which two activities must be conducted during the System Design Workshop? (Choose two.)
A. Design Call Control System
B. Design Agent and Supervisor Desktop Configurations
C. Design Rich Media System
D. Design Network Management and Operations Infrastructure
E. Design Messaging System
Answer: A,C QUESTION NO: 47



In the operate phase, which three templates and/or tools are used in the tasks to accomplish the activity, monitoring an IPC system? (Choose three.)
A. Network Management System (NMS) Console
B. Remote Operational Support
C. Operations, Administration and Management (OAM) Tool
D. Network Implementation Plan
E. Supplier Management Reports
F. Applications Development Document
Answer: A,B,C
QUESTION NO: 48
During the design phase, which template or tool is used to capture the define failure recovery procedure and risk mitigation strategy task?
A. Migration Plan
B. Validation Survey
C. Letter of Understanding Template
D. Design Kickoff Agenda
E. Solutions Expert

Answer: A


QUESTION NO: 49
Informal basic training is conducted for helpdesk, admin, operations staff and end users. Which two templates will help to accomplish this task? (Choose two.)
A. End User Training Template
B. Executive Interview Template
C. Network Ready For Use Template
D. WLAN Assessment Report
E. Staff Training Template
F. Change Management Process Template
Answer: A,E


QUESTION NO: 50 DRAG DROP
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QUESTION NO: 51
Within which phase would you find information about managing system trouble?
A. Prepare
B. Operate
C. Optimize
D. Plan
E. Implement
Answer: B


QUESTION NO: 52
In the plan phase, which two tasks are associated with the conduct operational assessment activity? (Choose two.)
A. Obtain and Review Operational Procedures and Policies
B. Identify Operations Personnel and Stakeholders for Interviews

C. Conduct Operations Personnel and Stakeholders Interviews
D. Document Systems, Processes, Flow-through, Tools, People, Skills and Best Practices
E. Identify Gaps Between Existing and Best Practices
F. Document Plan to Remediate Operational Issues
Answer: C,D
QUESTION NO: 53
Which activity is important for all helpdesk, admin, and operations staff to attend?
A. IP Addressing Scheme Workshop
B. System Design Workshop
C. Informal Basic Training
D. Solution Security Configuration Review
E. The Project Kickoff Meeting
Answer: C
QUESTION NO: 54 DRAG DROP
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Answer: QUESTION NO: 55




A good change management process incorporates consistent processes for any planned network change. What should be included in the change management process?
A. Finalize end user training strategy.
B. Conduct detailed design business requirements gap analysis.
C. Create the low-level design and solution design specifics.
D. Monitor announcements of upgrades and new releases.
Answer: D