Note: The answer is for reference only, you need to understand all question.
QUESTION 1
What are two advantages of multicast technologies? (Choose two.)
A.Denial of service attacks in the network are prevented. B.They eliminate multipoint applications. C.They reduce traffic by delivering a separate stream of information to each corporate recipient or home
environment, which reduces bandwidth. D.They control network traffic and reduce server and CPU load. E.They eliminate traffic redundancy.
Answer: DE


QUESTION 2
Which two descriptions apply to the Calling Search Space function in Cisco Unified Communications Manager? (Choose two.)
A. It defines which numbers are available for a device to call.
B. It provides a group of dial patterns to look through when making a call.
C. Within a partition, each CSS has a directory number.
D. It defines route patterns and directory numbers from which calls can be received.
E. It defines the search for directory numbers in assigned partitions according to dial patterns.
Answer: AE


QUESTION 3
Which two statements apply to the partitions function in Cisco Unified Communications Manager? (Choose two.)
A.When a directory number or route pattern is placed into a certain partition, this creates a rule for who can call that device or route list.
B.A partition is a logical grouping of directory numbers and route patterns that have similar reachability
characteristics. C.Calling Search Spaces are assigned to partitions.
D.A directory number may appear in only one partition. E.Within the partition, each CSS has a directory number.
Answer: AB QUESTION 4



Which three statements are true about multicast IGMP snooping? (Choose three.)
A.When a host in a multicast group sends an IGMP leave message, only that port is deleted from the multicast group.
B.An IP multicast stream to the IP host can be stopped only by an IGMP leave message.
C.IGMP snooping does not examine or snoop Layer 3 information in packets that are sent between the hosts and the router.
D.When the switch hears the IGMP host report from a host for a particular multicast group, the switch adds the host's port number to the associated multicast table entry.
E.IGMP control messages are transmitted as IGMP multicast packets so that they can be distinguished from normal multicast data at Layer 2.
F.A switch that is running IGMP snooping examines every multicast data packet to verify whether it contains any pertinent IGMP "must control" information.
Answer: ADF


QUESTION 5
Which three options are valid SCCP call states sent to an IP phone?
A. Ring Off
B. On Hook
C. Call Transmit
D. Connected
E. Disconnected
F. In Use Remotely
Answer: BDF

QUESTION 6
Which three statements are true about Cisco Discovery Protocol? (Choose three.)
A.It is an excellent tool for displaying the interface status on switches.
B.It works on top of the network layer and data link level.
C.It uses a multicast packet with a destination MAC address of 01-00-CC-CC-CC.
D.The platform TLV (TLV type 0x0006) contains an ASCII character string that describes the hardware platform of the device.
E.You can use the CDP timer feature to change update times. The default is 60 seconds.

F.It uses a broadcast packet with a destination MAC address of 01-00-CC-CC-CC.
Answer: ADE


QUESTION 7
Which two of the following are functions of DHCP snooping? (Choose two.)
A. relies on already discovered trusted and untrusted ports
B. dynamic ARP inspection
C. defines trusted and untrusted ports
D. uses existing binding tables
E. builds a binding table
F. automatically builds ACLs
Answer: CE


QUESTION 8
Refer to the exhibit.

Traffic flows from the IP phone that is connected to SW1 to the IP phone on SW2. If the trust boundary has been extended to the IP phone on SW1, in what two places will traffic be marked and classified so that the proper QoS settings may be carried through the network? (Choose two.)
A. IP phone attached to SW1
B. SW1 ingress port
C. R1 ingress port
D. SW1 egress port

E. R1 egress port
Answer: BC


QUESTION 9
Refer to the exhibit.

Which gatekeeper mechanism prevents the gatekeeper from using all the resources on either gateway 1 or gateway 2 when sending calls to zones SE and NW?
A. bandwidth remote
B. resource availability indicator
C. bandwidth total
D. bandwidth zone
E. lrq immediate advance
F. ras timeout brq
Answer: B


QUESTION 10
When implementing a Cisco Unified Communications Manager solution over an MPLS WAN, which two rules must be observed to prevent overrunning the priority queue? (Choose two.)
A.RSVP will transparently pass application IDs from the customer network across the MPLS WAN. B.The media streams must be the same size in both directions.

C.Only the connection to the MPLS WAN where the Cisco Unified Communications Manager resides must be enabled as a CE device.
D.The media has to be symmetrically routed.
E.If the CE is under corporate control, it may support either topology-aware or measurement-based CAC.
Answer: BD


QUESTION 11
How is fax pass-through traffic treated over IP WAN connections that use the G.729 codec?
A.The fax traffic is demodulated and sent with VAD and echo chancellor disabled.
B.When the TGW detects the CED tone from the fax machine that has been contacted, the TGW changes to the G.711 codec with echo chancellor and VAD disabled.
C.When the OGW detects the CED tone from the fax machine that is making the call, the OGW is informed by the contacted device of the Cisco NSF features and switches to the G.711 codec with VAD disabled.
D.The contacting fax machine sends a TCF message to the contacted fax machine and waits for a CFR message. When the CFR message is received, the fax tones sent by the contacting fax machine cause the OGW to send an NSF message to the TGW, instructing it to switch to the
E.711 codec with echo chancellor and VAD disabled.
Answer: B
QUESTION 12
Refer to the exhibit.


How many simultaneous G.729 calls can be established between sites SJ and RTP?
A. 4
B. 5
C. 6
D. 8
E. 12


Answer: C


QUESTION 13
Company Alpha has a central office and a branch office that utilize a central call processing toplogy. Calls between the two sites are using the G.729 codec; calls within each site are using the G.711 codec.
To conference an existing call between two phones at the central site with a phone at the remote office, which two of the following are possible solutions? (Choose two.)
A.a software conference bridge that is configured in Cisco Unified Communications Manager
B.a software conference bridge that is configured in Cisco Unified Communications Manager and a HW transcoder


C.a hardware conference bridge
D.a hardware transcoder and a hardware conference bridge
E.No extra configurations required--phones automatically negotiate using the lowest common denominator codec (G.729)
Answer: BC
QUESTION 14
Refer to the exhibit.


You have been asked to edit the sample auto attendant script so that callers are prompted to press 1 for sales, 2 for service, or 3 for the directory. If callers select 3, they should hear the existing menu choices to dial by extension, dial by name, or transfer to the operator. What steps can you take to create this nested menu?
A.Drag a new Menu step from the palette and drop it on the Start step. Drag the existing Menu step and drop it on Output 3 of the new Menu. B.Drag a new Menu step from the palette and drop it on the existing Menu step. This will make the existing Menu subordinate to the new Menu.

C.Drag a new Menu step from the palette and drop it on the existing Menu step. Drag the existing Menu step and drop it on Output 3 of the new Menu. D.Delete the existing Menu. Drag a new Menu step from the palette and drop it on the Set prefixPrompt=P[] step. Recreate the existing directory menu as the third option of the new Menu step.

Answer: C


QUESTION 15
Which two of these are possible reasons why a JTAPI subsystem might have the status PARTIAL_SERVICE? (Choose two.)
A.Cisco Unified Contact Center is not able to resolve the host name of Cisco Unified Communications Manager.
B.A referenced CTI Route Point is not associated with the JTAPI user. C.The JTAPI user password is not correct. D.There is an error in one of the scripts being loaded. E.The CTI Manager service is not running on Cisco Unified Communications Manager.
Answer: BD


QUESTION 16
Which three of these are mandatory sub-commands of the call-manager-fallback command and will help an IP phone register to an IOS router in SRST mode? (Choose three.)
A. access-code
B. dialplan-pattern
C. ip source-address
D. keepalive
E. max-dn
F. max-ephones
Answer: CEF
QUESTION 17
Refer to the exhibit.


You are debugging a problem on a SIP network and have run the debug ccsip messages command. One of the messages returned is shown in the exhibit. What information will the server return to the caller?
A. the acceptable media type
B. a list of acceptable media types
C. a list of acceptable formats
D. a correct directory number
E. an acceptable language code
Answer: C


QUESTION 18
Which type of SIP responses would indicate that a server encountered an error in attempting to complete a SIP request?
A. 1xx
B. 3xx
C. 4xx
D. 5xx
E. 6xx
Answer: D
QUESTION 19
To hide its identity when initiating calls, SIP Phone B requests that Server B place its calls for it.


What kind of device is Server B?
A. proxy
B. redirect
C. registrar
D. user agent client
E. user agent server
Answer: A
QUESTION 20
Which of the following three messages could be sent by the UAC in response to the 180 Ringing? (Choose three.)

A. PRACK
B. ACK
C. BYE
D. CANCEL
E. INVITE


Answer: ABD
QUESTION 21
Which three attributes correctly describe aspects of MGCP? (Choose three.)

A.peer-to-peer B.Master/Slave C.call preservation on gateway failover from one Cisco Unified Communications Manager server to another D.communication with Cisco Unified Communications Manager handled via a proxy server E.centralized dial plan management F.intelligent endpoints

Answer: BCE
QUESTION 22
In a VoIP deployment, which two protocols satisfy the following three requirements? (Choose two.)
Requirement 1: the protocol has a mechanism for a centralized dial-plan
Requirement 2: the endpoints are considered to be unintelligent
Requirement 3: the protocol is text-based
A. SIP
B. H.323
C. MGCP
D. SCCP


Answer: CD
QUESTION 23
When implementing PRI backhaul for an MGCP gateway and Cisco Unified Communications Manager, the
Q.921 data-link protocol is terminated on which device?
A. Cisco Unified Communications Manager
B. MGCP gateway
C. signaling link terminal
D. the IP end device, such as an IP phone
Answer: B
QUESTION 24
What occurs if the system clocks are not synchronized between the sender and receiver of an RTP stream?

A.Packets can be placed in sequence but jitter cannot be compensated for.
B.Packets cannot be reordered, because sequence and jitter cannot be compensated for.
C.Jitter can be compensated for, but packets cannot be reordered if they arrive out of sequence.
D.Packets may be reordered and jitter may be compensated for, because the timestamp is not related to the system time.
E.When the RTP stream is opened, the sender and receiver synchronize their clocks before the stream commences so that packet sequencing and dejitter will function correctly.


Answer: D
QUESTION 25
On which gateway or gatekeeper is the IOS command call-rsvp-sync resv-timer 10 used to set the timer?
A.originating VoIP gateway for completing RSVP reservation setups in 10 seconds B.originating and terminating VoIP gateway for completing RSVP reservation setups in 10 seconds C.terminating VoIP gateway for completing RSVP reservation setups in 10 seconds D.VoIP gatekeeper for completing RSVP reservation setups in 10 seconds

Answer: C
QUESTION 26
If the bandwidth total default 64 command is configured in a gatekeeper, then what is true of that gatekeeper?
A. it will admit up to 64 calls, regardless of codec used
B. it will not admit any calls because all calls initially account of 128 kb/s
C. it will admit a minimum of four calls using the G.729 codec
D. it will admit up to four calls using the G.729 codec
E. it will admit a G.711 call in one direction only, since 64 is half of 128 kb/s
Answer: D
QUESTION 27
If enabled, the RSVP for LLQ feature will assign which two types of flows to the priority queue? (Choose two.)
A. all RSVP bandwidth requests
B. voice flows generated from Cisco IOS applications
C. voice flows generated from third-party applications, such as Microsoft NetMeeting
D. all traffic marked DSCP EF
E. all traffic marked CoS 5


Answer: BC
QUESTION 28
Which of these features are supported in RSVP Support for LLQ? (Choose three.)
A. LLQ Support on Tunnels
B. Guaranteed Quality of Service
C. Reserve resources for Low Latency and bandwidth guarantees
D. LLQ on Frame Relay and ATM PVCs
E. Controlled-Load Network Element Service

Answer: BCE
QUESTION 29
Users are complaining that the music on hold marketing files for this month are not being played when users are placed on hold. Which three of these do you need to verify? (Choose three.)
A.the IP voice media streaming application has been stopped and restarted
B.a new directory has been created for the new media files C.users have selected the correct MoH files for customer calls D.the new music files are in the correct format to be used with Cisco Unified Communications Manager E.the location of the new music files is what the MoH server expects

Answer: ADE
QUESTION 30
Which of these statements correctly describes the logic for selecting MoH servers and MoH audio streams?
A.The audio stream and audio server used will be selected according to the configuration of the phone being placed on hold.
B.The audio stream and audio server used will be selected according to the configuration of the phone which is being used to place a caller on hold.
C.The audio stream will be selected according to the configuration of the phone which is being used to place a caller on hold, and the audio server used will be selected according to the configuration of the phone being placed on hold.
D.The audio stream will be selected according to the configuration of the phone being placed on hold and the audio server used will be selected according to the configuration of the phone which is being used to place a caller on hold.


Answer: C
QUESTION 31
Which two conditions will result in an H.323 gatekeeper receiving an ARQ from a registered H.323 endpoint? (Choose two.)
A. A remote zone endpoint initiates a call.
B. A local zone endpoint requests permission to admit an incoming call.
C. A remote zone endpoint sends keepalive to ensure registration continuity.
D. A remote zone gatekeeper initiates a call.
E. A local zone endpoint initiates a call.
F. A local zone endpoint sends keepalive to ensure registration continuity.

Answer: BE
QUESTION 32
Two H.323 gateways are engaged in an active call. How many RTP and RTCP packet streams exist between these two gateways?
A. 2
B. 3
C. 4
D. 5
E. 6


Answer: C
QUESTION 33
On a Cisco IOS MGCP gateway that is registered to Cisco Unified Communications Manager, which MGCP message is initiated by the gateway?
A. RQNT
B. NTFY
C. EPCF
D. CRCX
E. SETUP
Answer: B QUESTION 34

On a Cisco IOS MGCP gateway that is registered to Cisco Unified Communications Manager, which four MGCP messages are initiated by Cisco Unified Communications Manager? (Choose four.)
A. AUEP
B. MDCX
C. RQNT
D. NTFY

E. RSIP
F. CRCX


Answer: ABCF
QUESTION 35
On a Cisco IOS MGCP gateway that is registered to Cisco Unified Communications Manager, which MGCP message could be initiated by either Cisco Unified Communications Manager or the gateway?
A. CRCX
B. RQNT
C. DLCX
D. AUEP
E. RSIP
Answer: C
QUESTION 36
Refer to the exhibit.


What is the maximum number of inbound calls to 2001 before a Cisco Unified Communications Manager Express system returns a user busy tone to any additional calls?
A. 3
B. 4
C. 5

D. 6
E. 7
Answer: D
QUESTION 37
Refer to the exhibit.

What is the maximum number of inbound calls to ephone 1 before a Cisco Unified Communications Manager Express system returns a user busy tone to any additional calls?

A. 3
B. 4
C. 5

D. 6
E. 7


Answer: B
QUESTION 38
Refer to the exhibit.

What is the maximum number of calls that are supported on ephone 2?
A. 3
B. 4
C. 5
D. 6
E. 8


Answer: D
QUESTION 39
Refer to the exhibit.


What is the maximum number of inbound calls to 2001 before a Cisco Unified Communications Manager Express system returns a user busy tone to any additional calls?
A. 4
B. 5
C. 6
D. 7
E. 8


Answer: D
QUESTION 40
Which two analog voice interfaces support ground-start? (Choose two.)
A. FXS
B. E&M Type I
C. E&M Type II
D. E&M Type IV

E. FXO
Answer: AE
QUESTION 41
Which signaling method cannot solve the FXO disconnect problem?
A. power denial
B. tone-based supervisory disconnect

C. pulse dial
D. ground-start signaling
E. battery reversal


Answer: C
QUESTION 42
Which three signaling types are not used by analog E&M circuits as start dial supervision protocols? (Choose three.)
A. delay dial
B. wink-start
C. ground-start
D. wink-start Feature Group D
E. immediate-start
F. pulse dial

Answer: CDF
QUESTION 43
Which three are valid T1 CAS types? (Choose three.)
A. E&M signaling
B. semicompelled signaling
C. loop-start signaling
D. line signaling
E. Group 1 signaling
F. ground-start signaling
Answer: ACF
QUESTION 44
Which R2 signaling element passes address information such as calling-and called-party numbers?
A. pulse signaling
B. delay dial signaling
C. line signaling
D. interregister signaling
E. out-of-band signaling


Answer: D
QUESTION 45
How many frames are contained in one multiframe within an SF format?
A. 4
B. 8
C. 15
D. 16
E. 30
F. 32


Answer: D
QUESTION 46
How many channels on a voice E1 circuit are used to carry PCM-encoded voice traffic?
A. 16
B. 28
C. 29
D. 30
E. 31


Answer: D
QUESTION 47
According to the IEEE 802.3af PoE standard, what is the maximum power (in watts) that is delivered to a power-consuming device?
A. 6.3
B. 14.5
C. 15.4
D. 20
E. 22.5
F. 25.4
Answer: C QUESTION 48

What is the complete name of LLDP-MED, an enhancement to the vendor-neutral LLDP that is supported on Cisco switches?
A. Link Layer Discovery Protocol-Media Endpoint Discovery
B. Link Layer Discovery Protocol-Media Enhancement Delivery
C. Link Layer Discovery Protocol-Media Enhancement Discovery
D. Link Layer Discovery Protocol-Multiple Enhancement Delivery
E. Link Layer Discovery Protocol-Multiple Endpoint Discovery


Answer: A
QUESTION 49
Which of these is not a valid switchback method for SCCP hardware conference bridges?
A. immediate
B. never
C. graceful
D. guard
E. uptime

Answer: B
QUESTION 50
Which two are valid switchover methods for SCCP hardware conference bridges? (Choose two.)
A. immediate
B. guard
C. uptime delay
D. schedule time
E. graceful
F. never

Answer: AE
QUESTION 51
What is the default switchback method for an SCCP hardware transcoder when a higher-priority Cisco Unified Communications Manager becomes available again?

A. graceful
B. immediate
C. uptime
D. never
E. guard

Answer: E
QUESTION 52
Which telephony signaling type cannot be configured for a Cisco IOS MGCP gateway on Cisco Unified Communications Manager?
A. T1 PRI
B. analog FXO
C. analog E&M
D. T1 CAS E&M delay dial

E. ISDN BRI


Answer: C
QUESTION 53
Which two codecs provide built-in VAD? (Choose two.)
A. G.711 mu-law
B. G.722-64K
C. G.723.1 Annex A

D. G.726
E. G.729
F. G.729 Annex B
Answer: CF
QUESTION 54
Which statement about the G.729 codec is correct?
A. G.729 and G.729A are both high-complexity codecs.
B. G.729A and G.729B both provide built-in VAD.
C. G.729 is a low-complexity codec, while G.729A is a high-complexity codec.

D. G.729 is a high-complexity codec, while G.729A is a medium-complexity codec.
E. G.729 is a low-complexity codec, while G.729A is a medium-complexity codec.


Answer: D
QUESTION 55
Which three codecs are considered to have medium complexity on Cisco IOS voice gateways? (Choose three.)
A. G.711 a-law
B. G.711 mu-law
C. G.723
D. G.728
E. G.729
F. G.729 Annex A with Annex B


Answer: ABF
QUESTION 56
Which three codecs are considered to have high complexity on Cisco IOS voice gateways? (Choose three.)
A. G.711 a-law
B. G.711 mu-law
C. G.723
D. G.728
E. G.729
F. G.729 Annex B
Answer: CDF
QUESTION 57
Which statement about the G.729 codec is correct?
A.G.729 Annex A is a high-complexity codec.
B.G.729 Annex A and G.729 do not interoperate with each other.
C.G.729 Annex A with Annex B is a pre-IETF-standard format.
D.G.729 Annex A with Annex B and G.729 Annex B can interoperate with each other only through a transcoder.
E.The Cisco IOS configuration option of "g729r8" uses G.729 Annex A when medium complexity is defined on the voice card.



Answer: E
QUESTION 58
On a Cisco IOS MGCP PRI gateway, what is the maximum configurable length of time for a scheduled switchback to a higher-priority Cisco Unified Communications Manager?
A. 6 hours
B. 12 hours
C. 18 hours
D. 24 hours
E. 48 hours

Answer: D
QUESTION 59
Which of these is an invalid switchback method for a Cisco IOS MGCP PRI gateway in case a higher-priority Cisco Unified Communications Manager returns to active service?
A. guard
B. graceful
C. immediate
D. schedule time
E. uptime delay

Answer: A
QUESTION 60
What is the default switchback method for a Cisco IOS MGCP PRI gateway when a higher-priority Cisco Unified Communications Manager becomes available again?
A. graceful
B. immediate
C. uptime delay
D. never
E. schedule time
Answer: A QUESTION 61

Which statement about the Media Resource Group on Cisco Unified Communications Manager is correct?
A.Different types of media resources cannot be grouped into the same Media Resource Group.
B.A Media Resource Group contains a prioritized list of media resources. C.The default Media Resource Group is defined in the service parameters of Cisco Unified Communications Manager. D.Once a media resource is associated with a Media Resource Group, it is no longer eligible to be associated with another Media Resource Group.
E.The Media Resource Group configuration page allows administrators to choose whether to use multicast for MOH audio.

Answer: E
QUESTION 62
Which statement about MRGL on Cisco Unified Communications Manager is incorrect?
A.MRGL can be assigned to devices at the device level, device pool level, or both. B.MRGL contains a prioritized list of Media Resource Groups. C.Media resources that are not contained in any Media Resource Groups are not used by MRGL. D.MRGL can contain a single Media Resource Group. E.When a call is placed on hold, the MRGL of the device that put the call on hold determines which MOH
server is used to play music to the held device.

Answer: C
QUESTION 63
Cisco Unified Communications Manager Server A and Cisco Unified Communications Manager Server B are in the same cluster. The cluster has a total of four registered conference bridges: two software conference bridges (one from each server) and two Cisco IOS hardware conference bridges. All four conference bridges are registered to Server B as the primary call-processing node and Server A as the backup. If an administrator accidentally deactivated the Cisco IP Voice Media Streaming Application service on Server B, what will happen to the conference resources in the cluster?
A.All four conference bridges will register to Server A. B.The Server B software bridge will deregister; the other three bridges will register to Server A. C.The Server B software bridge will deregister; the other three bridges will remain registered to Server B. D.Both software bridges will deregister, and both hardware bridges will remain registered to Server B. E.Both software bridges will deregister, and both hardware bridges will register to Server A.


Answer: C
QUESTION 64
Cisco Unified Communications Manager Server A and Cisco Unified Communications Manager Server B are in the same cluster. The cluster has a total of four registered conference bridges: two software conference bridges (one from each server) and two Cisco IOS hardware conference bridges. All four conference bridges are registered to Server B as the primary call-processing node and Server A as the backup. If an administrator accidentally deactivated the Cisco CallManager service on Server B, what will happen to the conference resources in the cluster?
A.All four conference bridges will register to Server A. B.The Server B software bridge will deregister; the other three bridges will register to Server A. C.The Server B software bridge will deregister; the other three bridges will remain registered to Server B. D.Both software bridges will deregister, and both hardware bridges will remain registered to Server B. E.Both software bridges will deregister, and both hardware bridges will register to Server A.

Answer: A
QUESTION 65
Which string is not a valid route pattern on Cisco Unified Communications Manager?
A. 123@
B. 123.
C. 123*
D. 123$
E. 123?


Answer: D
QUESTION 66
Which Cisco Unified Communications Manager route pattern character represents zero or more occurrences of the previous digit or wildcard?
A. !
B. +
C. *
D. .
E. ?



Answer: E
QUESTION 67
Which Cisco Unified Communications Manager route pattern character represents one or more occurrences of digits in the range of zero to nine?
A. !
B. +
C. *
D. .
E. ?


Answer: A
QUESTION 68
Which Cisco Unified Communications Manager route pattern character represents one or more occurrences of the previous digit or wildcard?
A. !
B. +
C. *
D. .
E. ?
Answer: B
QUESTION 69
Refer to the exhibit.

Incoming calls that use this FXO port are hearing two rings before the destination endpoint, 1001, begins to ring. What is a possible cause for this behavior?
A.connection plar opx in the current configuration is wrong; it should be replaced with connection plar.

B.1001 is configured for delayed ring. C.Caller ID is not provisioned by the telephone company on this FXO line. D.FXO ports always ring twice before ringing the destination endpoint.


Answer: C
QUESTION 70
What is the default method of handling an H.323 connection from unknown devices on Cisco Unified Communications Manager?
A.Cisco Unified Communications Manager accepts incoming H.323 connections from unknown devices. B.Cisco Unified Communications Manager ignores incoming H.323 connections from unknown devices. C.Cisco Unified Communications Manager rejects incoming H.323 connections from unknown devices by
sending an H.225 reject. D.Cisco Unified Communications Manager rejects incoming H.323 connections from unknown devices by sending an H.225 disconnect. E.Cisco Unified Communications Manager rejects incoming H.323 connections from unknown devices by closing the TCP socket.

Answer: E
QUESTION 71
What is the default method of handling an H.323 connection from unknown devices on a Cisco IOS H.323 gateway?
A.A Cisco IOS H.323 gateway accepts incoming H.323 connections from unknown devices.
B.A Cisco IOS H.323 gateway ignores incoming H.323 connections from unknown devices.
C.A Cisco IOS H.323 gateway rejects incoming H.323 connections from unknown devices by sending an H.225 reject.
D.A Cisco IOS H.323 gateway rejects incoming H.323 connections from unknown devices by sending an H.225 disconnect.
E.A Cisco IOS H.323 gateway rejects incoming H.323 connections from unknown devices by closing the TCP socket.


Answer: A
QUESTION 72
An H.225 call setup arrives at Cisco Unified Communications Manager for a directory number on an IP phone that is engaged in an active conversation. If call waiting is disabled for this directory number and none of the Call Forward settings are defined, which H.225 disconnect reason code will be sent to the originating H.323 gateway?

A. No Route To Destination
B. Normal Call Clearing
C. Subscriber Absent
D. User Busy
E. Network Busy

Answer: D
QUESTION 73
When an H.225 call setup arrives at Cisco Unified Communications Manager for an IP phone directory number with a partition that is not reachable by the H.323 gateway calling search space, which H.225 disconnect reason code will be sent to the originating H.323 gateway?
A. No Route To Destination
B. Unallocated (Unassigned) Number
C. Number Unreachable
D. Number Available But Out of Reach
E. Network Busy

Answer: B
QUESTION 74
When a call arrives from the PSTN on a Cisco IOS MGCP PRI gateway that is registered to Cisco Unified Communications Manager, destined to an IP phone directory number with a partition that is not reachable by the MGCP gateway calling search space, which event will take place?
A.Cisco Unified Communications Manager will send the call to the Call Forward Busy destination that is configured on the IP phone. B.Cisco Unified Communications Manager will disconnect the call with an MGCP DLCX message. C.Cisco Unified Communications Manager will disconnect the call with a Q.931 cause of "No Route To Destination". D.Cisco Unified Communications Manager will disconnect the call with a Q.931 cause of "Unallocated (Unassigned) Number". E.Cisco Unified Communications Manager will disconnect the call with a cause code of 420, which means "Bad Extension".
Answer: D QUESTION 75

A call arrives from the PSTN on a Cisco IOS MGCP PRI gateway that is registered to Cisco Unified Communications Manager, destined for a directory number on an IP phone that is engaged in an active conversation. If call waiting is disabled for this directory number and none of the Call Forward settings are defined, which event will take place?
A.Cisco Unified Communications Manager will disconnect the call with an MGCP RSIP message. B.Cisco Unified Communications Manager will disconnect the call with an MGCP DLCX message with a cause
of "Busy". C.Cisco Unified Communications Manager will disconnect the call with a Q.931 cause of "User Busy". D.Cisco Unified Communications Manager will disconnect the call with a Q.931 cause of "Temporary Failure". E.Cisco Unified Communications Manager will disconnect the call with a cause code of 486, which means
"Busy Here".

Answer: C
QUESTION 76
How many bits in an 802.1Q tagged Ethernet frame are used for 802.1p priority?
A. 3
B. 4
C. 5
D. 6
Answer: A
QUESTION 77
Refer to the exhibit.

In this 802.1Q tagged Ethernet frame, which block of bits, labeled A, B, C, and D, is used as TPID?

A. A
B. B

C. C
D. D


Answer: A
QUESTION 78
Refer to the exhibit.

In this 802.1Q tagged Ethernet frame, which block of bits, labeled A, B, C, and D, is used as VID?
A. A
B. B
C. C
D. D


Answer: D
QUESTION 79
Refer to the exhibit.

In this IPv4 packet, which bits in the ToS byte are used for ECN?
A. bits 0,1
B. bits 0,1,2
C. bits 2,3,4

D. bits 5,6,7

Answer: A
QUESTION 80
Refer to the exhibit.

In this IPv4 packet, which bits in the ToS byte are used for DSCP?
A. bits 0to5
B. bits 2to7
C. bits 3to7
D. bits 5to7

Answer: B
QUESTION 81
Refer to the exhibit.

In this IPv4 packet, which bits in the ToS byte are used for IP precedence?
A. bits 0to2
B. bits 2to4
C. bits 4to7
D. bits 5to7

Answer: C
QUESTION 82
Your client has a business requirement that mandates exact DTMF durations being passed end-to-end across

an H.323 VoIP infrastructure. Which two DTMF relay methods meet the client requirement? (Choose two.)
A. Cisco RTP
B. H.245 signal
C. H.245 alphanumeric
D. RTP-NTE
E. H.225 Notify
F. in-band voice


Answer: BD
QUESTION 83
Cisco Unified Communications Manager generates different types of alarms to indicate system-or process-related problems. "Code Yellow" is one of these alarms. Which of these system or process exceptions will trigger a Code Yellow alarm on Cisco Unified Communications Manager?
A. when a hard drive fails
B. when there is a memory leak
C. when the Cisco Unified Communications Manager application generates a core dump
D. when a database replication problem arises
E. when calls are throttled because of an unacceptably high delay in call handling

Answer: E
QUESTION 84
In which two circumstances would Cisco Unified Communications Manager accept inbound H.323 calls from unknown IP hosts? (Choose two.)
A.when inbound H.323 calls are routed via gatekeeper-controlled trunks B.when inbound calls are routed via intercluster trunks C.after administrators have changed the Cisco Unified Communications Manager clusterwide service
parameter of "Accept Unknown TCP connection" to true D.when inbound H.323 calls are routed via non-gatekeeper-controlled trunks E.when inbound calls are routed using H.323 fast start F.after administrators have changed the Cisco Unified Communications Manager clusterwide service
parameter of "Unknown Caller ID Flag" to true
Answer: AC QUESTION 85

The Cisco UMR feature allows Cisco Unity to take outside caller messages while their Exchange Server is unavailable. Which two statements about Cisco UMR are incorrect? (Choose two.)
A.If the Cisco Unity primary Exchange Server goes offline, all subscribers hear the UMR conversation. B.Cisco Unity messages, deposited while the Message Store is down, will have different time stamps after the Message Store returns to service and handles the message delivery. C.When Cisco Unity moves messages from Cisco UMR to the Exchange Server, all messages appear as new
even if they were listened to using the UMR conversation, thus also triggering MWIs. D.Cisco Unity does not light MWIs for messages that arrived during an outage and are in Cisco UMR. E.The Cisco UMR messages that Cisco Unity handled during an Exchange outage are stored in the local
directory at "C:\Commserver\UnityMTA". This path is hardcoded and cannot be changed after the Cisco Unity installation. F.During an Exchange outage, messages to the unaddressed message distribution lists appear in Cisco UMR and can be accessed by all members of the list.

Answer: EF
QUESTION 86
Cisco Unity extends a number of schema object classes in Microsoft Active Directory during the schema extension process. Which three object classes are extended by the Cisco Unity schema extension process? (Choose three.)
A.user B.computer C.domain D.organizational unit E.group F.contact
Answer: AEF
QUESTION 87
Refer to the exhibit.


Using information that is provided in the Cisco IOS gatekeeper configuration and the show gatekeeper endpoint output, how will the gatekeeper route the call when it receives an ARQ with a called number of 1000?
A.The call will be extended to the device with the H.323 ID of "cucm".
B.The call will be extended to the device with the H.323 ID of "cme".
C.The information that is provided is insufficient to answer the question. The output of show gatekeeper gw-type-prefix is needed to determine the gateway selection decision of the gatekeeper.
D.The call will be rejected by the gatekeeper.
E.The information that is provided is insufficient to answer the question. The output of show gatekeeper zone
status for the bandwidth consumption level is needed to determine if the gatekeeper will admit the call.
Answer: C
QUESTION 88
Refer to the exhibit.


What will be experienced by a PSTN caller when calling into this T1 PRI circuit?
A. The caller will hear a continuous ringback tone.
B. The caller will hear a dial tone.
C. The caller will hear a fast-busy tone.
D. The caller will hear a slow-busy tone.
E. The caller will not hear anything.

Answer: B
QUESTION 89
Which set of SIP headers is mandatory in SIP requests?
A. Call-ID, Contact, User-Agent, RSeq, SDP
B. Allow, Supported, Via, From, To, CSeq
C. Via, From, To, Call-ID, CSeq, Contact
D. Content-Type, Content-Length, Session-Expires, Via, From
E. Req URI, From, Via, To, CSeq
Answer: C
QUESTION 90
Which statement regarding SIP requests or responses is correct?
A.SIP requests always expire after 120 seconds; this is known as the J-Timer in SIP RFC.

B.Secure SIP requests using TLS cannot be interworked to non-TLS networks. C.SIP responses are always sent to the IP or FQDN in the "Via" header of an incoming request. D.The "Max-Forwards" header value is incremented as it passes through each SIP hop. E.Midcall SIP requests are always sent to the IP or FQDN in the "Contact" header of an incoming request.

Answer: C
QUESTION 91
Which statement about the offer/answer model of SDP is correct?
A. Offer/answer cannot be considered complete when it happens in an INVITE/18x exchange.
B. PRACK message must not carry SDP, or else offer/answer will not work.
C. Offer must be included in the initial INVITE; otherwise, offer/answer cannot complete.
D. It is best to start a call without an offer and wait for an answer.
E. ACK message can carry the SDP answer.

Answer: E
QUESTION 92
Which two mechanisms can be used to detect SIP calls that are hung or stuck in an incomplete state? (Choose two.)
A. SDP time stamps and version number
B. PRACK (RSeq)
C. session timer
D. periodic hold/resume
E. OOD Refer
F. RTP and RTCP inactivity monitoring
Answer: CF
QUESTION 93
Which statement correctly describes symmetric signaling in SIP?
A.SIP devices use the same listening port for all incoming SIP messages. B.SIP devices send and receive SIP messages at the same time. C.SIP devices send SIP traffic to the same IP address and port number of an upstream element. D.SIP devices use the same source port for SIP messages. E.SIP devices use the same port number for sending and receiving SIP messages.


Answer: E
QUESTION 94
Refer to the exhibit.

The line that is shown in the exhibit appeared in the Cisco Unified Communications Manager trace for a SIP IP phone that deregisters frequently. What could be the reason for deregistration?
A.The phone was reset from the Cisco Unified Communications Manager Administration web page. B.The phone lost power momentarily and rebooted itself. C.Cisco Unified Communications Manager reset the TCP connection to the phone. D.The phone was restarted from the Cisco Unified Communications Manager Administration web page. E.The phone aborted the TCP connection.

Answer: B
QUESTION 95
Which statement about the "Unknown Caller ID" service parameter in Cisco Unified Communications Manager configuration is true?
A.This parameter defines a numeric string to be displayed to the called party on inbound calls that arrived with no caller ID information.
B.This parameter designates a numeric string to be displayed to the called party for outbound calls without caller ID information.
C.This parameter defines a numeric or a text string to be displayed to the called party for inbound calls that arrived with no caller ID information.
D.This parameter designates a numeric or a text string to be displayed to the called party for outbound calls without caller ID information.
E.This parameter defines a numeric string to be displayed to the called party on inbound and outbound calls with no caller ID information.
Answer: A
QUESTION 96
Which two media resources are not required by Cisco Unified Communications Manager for outbound

early-offer support on SIP trunks? (Choose two.)
A.annunciator B.software-based MTP in Cisco IOS gateways C.hardware-based MTPs in Cisco IOS gateways D.software-based MTPs using the Cisco IP Voice Media Streaming Application on Cisco MCS E.Cisco Unified Border Element with H.323-to-SIP interworking enabled

Answer: AE
QUESTION 97
There are several methods to transport DTMF digits between SIP endpoints. Which three methods are supported by Cisco Unified Communications Manager? (Choose three.)
A. Unsolicited Notify
B. INFO
C. KPML
D. RFC 2833 in-band signal tone/event
E. Cisco RTP-NTE
F. H.245 alphanumeric


Answer: ACD
QUESTION 98
According to the Cisco QoS SRND guide, cRTP is recommended on which link speed?
A. lower than or equal to 10 Mb/s
B. lower than or equal to 384 kb/s
C. lower than or equal to 1.544 Mb/s
D. lower than or equal to 768 kb/s
E. lower than or equal to 512 kb/s

Answer: D
QUESTION 99
Which Cisco IOS CLI command can be used to identify the high jitter level of an RTP stream on a Cisco IOS voice gateway?
A. show call active voice brief

B. show voip rtp connections
C. show voice dsp detailed
D. show voice call summary
E. show policy-map interface

Answer: A
QUESTION 100
According to RFC 3551, where default mappings between RTP payload type numbers and encodings are defined, which RTP payload type corresponds to G.711 a-law encoding?
A. 0
B. 1
C. 8
D. 13
E. 18


Answer: C
QUESTION 101
According to RFC 3551, where default mappings between RTP payload type numbers and encodings are defined, which RTP payload type corresponds to encoded packets that are triggered by silence on a call with voice activity detection?
A. 0
B. 13
C. 15
D. 18


Answer: B
QUESTION 102
Which version of MGCP is used on a Cisco IOS MGCP gateway that is registered to Cisco Unified Communications Manager?
A. 0.0
B. 0.1
C. 1.0
D. 1.1

E. It varies between Cisco Unified Communications Manager versions.


Answer: B
QUESTION 103
On a Cisco IOS MGCP gateway, which DTMF relay method uses MGCP NTFY messages to send digits to Cisco Unified Communications Manager?
A. Cisco
B. NSE
C. NTE-CA
D. NTE-GW
E. out-of-band


Answer: E
QUESTION 104
Which SCCP message is used to instruct to an SCCP IP phone the remote IP address and port number to send RTP packets?
A. Station IP Port message
B. Station Open Receive Channel message
C. Station Start Media Transmission message
D. Station Call Information message
E. Station Open Logical Channel message

Answer: C
QUESTION 105
An IP phone user just answered an incoming call by lifting the handset. Assuming that the IP phone uses SCCP, which SCCP message will Cisco Unified Communications Manager transmit to this called IP phone immediately after receiving notification about the off-hook event?
A. Station Media Port List message
B. Station Set Ringer message
C. Station Stop Tone message
D. Station Start Media Transmission message
E. Station Open Receive Channel message


Answer: B
QUESTION 106
Which SCCP message is used by an IP phone to inform Cisco Unified Communications Manager about the IP address and port number to be used for an incoming RTP stream?
A. Station Capability Response message
B. Station IP Port message
C. Station Open Receive Channel ACK message
D. Station Media Reception ACK message
E. Station Start Media Transmission message

Answer: C
QUESTION 107
When an IP phone that is using SCCP places an active call on hold, which SCCP message will be transmitted from the phone to Cisco Unified Communications Manager?
A. Station On Hold message
B. Station Keypad Button message
C. Station Close Receive Channel message
D. Station Stop Media Transmission message
E. Station Softkey Event message

Answer: E
QUESTION 108
What is the proper Cisco IOS CLI command to configure an analog FXS port to be controlled by Cisco Unified Communications Manager using SCCP?
A. dial-peer voice 1 pots port 1/0 service skinny
B. dial-peer voice 1 pots port 1/0 service sccp
C. dial-peer voice 1 pots port 1/0 service stcapp

D. dial-peer voice 1 pots port 1/0 service sccpapp
E. dial-peer voice 1 pots port 1/0 application sccp

Answer: C
QUESTION 109
Refer to the exhibit.

Listed in the exhibit are five attributes that a Cisco IOS router uses to select an inbound dial peer. Which attribute order, from highest to lowest priority, is used by a Cisco IOS router for inbound dial-peer matching?
A. II, I, III, V, IV
B. III, I, II, V, IV
C. III, II, I, V, IV
D. II, III, I, V, IV
E. V, III, II, I, IV
F. V, II, III, I, IV


Answer: C
QUESTION 110
Which two attributes are not used by a Cisco IOS router in the inbound dial-peer selection process? (Choose two.)
A. default dial-peer 0
B. called number with the destination-pattern command of each dial peer
C. calling number with the destination-pattern command of each dial peer
D. calling number with the answer-address command of each dial peer

E. called number with the incoming called-number command of each dial peer
F. called number with the answer-address command of each dial peer
G. voice port that is associated with an incoming call

Answer: BF
QUESTION 111
Refer to the exhibit.

When an inbound call with a calling number of 1001 and a called number of 2112 arrives at a Cisco IOS router with these dial peers, what is the correct order of dial-peer matching, from highest to lowest priority?
A. II, III, I, IV
B. II, IV, III, I
C. III, IV, II, I
D. III, II, IV, I
E. II, III, IV, I


Answer: D
QUESTION 112
Refer to the exhibit.


When an outbound call with a calling number of 2112 and a called number of 1001 is placed through a Cisco IOS router with these dial peers, what is the correct order of dial-peer matching, from highest to lowest priority?
A. I, II, III, IV
B. II, I, III, IV
C. II, I, IV, III
D. I, II, IV, III
E. II, IV, I, III


Answer: B
QUESTION 113
What is the default DTMF relay for Cisco Unity Express when integrated via SIP?
A. RTP-NTE
B. SIP Notify

C. SIP INFO
D. in-band audio
E. SIP Subscribe/Notify
Answer: B
QUESTION 114
Refer to the exhibit.


This Cisco Unified Communications Manager trace shows a SIP message that is sent by a SIP Cisco Unified IP Phone 7965 to Cisco Unified Communications Manager. Which of these regarding the content of this SIP message is correct?
A.phone registration message to the primary Cisco Unified Communications Manager B.keepalive message to the primary Cisco Unified Communications Manager C.phone registration message to the secondary Cisco Unified Communications Manager during a server
failover D.keepalive message to the secondary Cisco Unified Communications Manager E.phone registration message to the primary Cisco Unified Communications Manager during fallback
Answer: D
QUESTION 115
Refer to the exhibit.


This Cisco Unified Communications Manager trace shows a SIP message that was sent by a SIP Cisco Unified IP Phone 7965 to Cisco Unified Communications Manager. Which of these about the content of this SIP message is correct?
A.phone registration message to the primary Cisco Unified Communications Manager B.keepalive message to the primary Cisco Unified Communications Manager C.phone registration message to the secondary Cisco Unified Communications Manager during a server
failover D.keepalive message to the secondary Cisco Unified Communications Manager E.phone registration message to the primary Cisco Unified Communications Manager during fallback


Answer: B
QUESTION 116
A customer purchased 10,000 phone license units for a Cisco Unified Communications Manager cluster. How many phone license unit overdrafts are permitted in this Cisco Unified Communications Manager cluster?
A. 200
B. 500
C. 700
D. 1000
E. Phone license unit overdrafts are never permitted.
Answer: B
QUESTION 117
Refer to the exhibit.


The error alert that is shown in the exhibit is seen in the "Event Viewer--Application Log" on Cisco Unified Presence. Which action will be performed by the Cisco LPM tool in response to the alert?
A.LPM will purge trace and core files until disk usage is below the configured low watermark. B.LPM will purge all trace files and core files. C.LPM will not do anything; administrators must manually remove excess files in the active partition. D.LPM will not do anything; administrators must manually remove excess files in the common partition. E.LPM will purge some of the trace and core files until 50 percent of the disk space is available.


Answer: A
QUESTION 118
Refer to the exhibit.

The log was captured for a Cisco Unified Presence client that is not able to perform desk phone control to a Cisco IP phone. Which two of these could be the potential causes that are revealed by the log? (Choose two.)
A.The IP phone is not registered. B.The IP phone is not configured with "Allow Control of Device from CTI." C.The directory number of the IP phone is not configured with "Allow Control of Device from CTI." D.The Standard CTI Enabled group is not added to the Cisco Unified Presence user in Cisco Unified
Communications Manager. E.The CTI gateway profile is not added to the user application profile in Cisco Unified Presence. F.The Cisco CTIManager service is not running on Cisco Unified Communications Manager.

Answer: BD
QUESTION 119

Which network port is not used by the Cisco Unified Presence client?
A. TCP port 143
B. TCP port 2000
C. TCP port 2748
D. UDP port 69
E. TCP port 443
F. TCP port 389

Answer: B
QUESTION 120
When using the Local Route Group feature in Cisco Unified Communications Manager, in which two levels can you apply the called party transformation pattern? (Choose two.)
A. device pool
B. gateway
C. route pattern
D. route group
E. route list
F. service parameter
Answer: AB
QUESTION 121
Refer to the exhibit.


Which dial peer will the Cisco IOS voice gateway match if an incoming call with a calling number of 100 and called number of 101 arrives at this T1 PRI port?
A. dial-peer voice 2
B. dial-peer voice 3
C. dial-peer voice 5
D. dial-peer voice 8
E. dial-peer voice 0

Answer: B
QUESTION 122
Refer to the exhibit.

Which dial peer will the Cisco IOS voice gateway match if an incoming call with a calling number of 100 and called number of 101 arrives at this T1 PRI port?
A. dial-peer voice 2
B. dial-peer voice 3
C. dial-peer voice 5
D. dial-peer voice 8
E. dial-peer voice 0

Answer: D

QUESTION 123
Refer to the exhibit.

Which two statements about this debug message that was captured from a Cisco IOS H.323 gateway are correct? (Choose two.)
A.The calling-party number is 2000. B.If this gateway is able to accept the call, it should respond with an H.225 call proceeding message. C.If this gateway is able to accept the call, it should respond with an H.225 setup ACK message. D.If this gateway is able to accept the call, it should respond with an H.225 connect ACK message. E.The called-party number is 2000.

F.Neither gateway is allowed to begin RTP transmission until the H.225 connect message is sent.

Answer: AC
QUESTION 124
Which Cisco IOS command and configuration mode can be used to force a Cisco IOS voice gateway to use TCP as the transport protocol for SIP?
A. router(config)#sip transport tcp
B. router(conf-voi-serv)#no sip transport udp
C. router(conf-serv-sip)#no transport udp
D. router(conf-serv-sip)#transport tcp
E. router(config-sip-ua)#no transport udp

Answer: E
QUESTION 125
Refer to the exhibit.

The exhibit shows how MOH Server A and MOH Server B are associated with Phone A and Phone B. If Phone A presses the Hold softkey during an active call with Phone B using the G.711 mu-law codec, which two statements are correct? (Choose two.)
A.MOH Server A will be used to play MOH toward Phone B. B.MOH Server B will be used to play MOH toward Phone B. C.Phone B will continue using G.711 as the codec to receive MOH. D.Phone B will use G.729 as the codec to receive MOH by default. E.Phone B will renegotiate the codec with the selected MOH server based on the region settings of both
parties.

Answer: BE QUESTION 126

When calls are placed by certain Cisco Unified Communications Manager supplementary services, the Local Route Group feature will be bypassed. Which of these does not belong to the supplementary services?
A. Call Back
B. Call Forward
C. Message Waiting Indicator
D. Mobility Follow Me
E. Path Replacement

Answer: B
QUESTION 127
Phone A, Phone B, and Phone C are configured to be in Device Pool A, Device Pool B, and Device Pool C, respectively. The Local Route Group feature was configured on Cisco Unified Communications Manager for each device pool. Phone B has set CFA to Phone C; Phone C has set CFNA to a PSTN number. When Phone A calls Phone B and if Phone C does not answer, which local route group will be used to route the call?
A.The local route group that is configured for the Phone A device pool will be used. B.The local route group that is configured for the Phone B device pool will be used. C.The local route group that is configured for the Phone C device pool will be used. D.All local route groups will be bypassed. E.Cisco Unified Communications Manager will disallow the forwarded call because it might cause routing
loops.
Answer: A
QUESTION 128
Refer to the exhibit.


The exhibit shows the T.30 message exchanges that resulted in a single page fax call failure. Which T.30 message sequence will result in a successful fax transmission?
A. PPS, EOP, PPR, PPS, EOP, NSF, DCN
B. MPS, EOP, PPR, PPS, EOP, MCF, DCN
C. PPS, EOP, RTP, PPS, EOP, NSF, DCN
D. PPS, EOP, PPR, PPS, EOP, MCF, DCN
E. PPS, EOP, NSF, DCN
Answer: D
QUESTION 129
Refer to the exhibit.


The debug outputs that are shown in the exhibit were collected at the terminating Cisco IOS gateway for a fax call that failed. Which two of these could be the failure reasons? (Choose two.)
A. The fax originated from a third-party fax gateway.
B. The fax originated from a Cisco gateway that is configured with a protocol-based Cisco fax relay.
C. The fax originated from a Cisco gateway that is configured with a protocol-based fax pass-through.
D. The fax originated from a Cisco gateway that is configured with an NTE-based fax pass-through.
E. The fax originated from a gateway that is configured with an NSE-based fax relay.


Answer: AC
QUESTION 130
Which MGCP message is used to indicate fax switchover in a call agent-controlled T.38 fax relay?
A. CRCX
B. NSE
C. NTE
D. NTFY
E. MDCX
Answer: E
QUESTION 131
Refer to the exhibit.


The debug that is shown was captured on a Cisco Unified Communications Manager Express router with FXO ports connecting to the PSTN. All incoming calls from the PSTN are directed to an IP phone operator for further processing. The IP phone operator has reported that the calling number and name are absent for all incoming PSTN calls. Which configuration will resolve this issue?



E. Exhibit A
F. Exhibit B
G. Exhibit C
H. Exhibit D


Answer: D
QUESTION 132
Refer to the exhibit.

Which two DTMF capabilities are advertised in this SIP INVITE message? (Choose two.)
A. in-band voice
B. RTP-NTE
C. SIP KPML
D. SIP Notify

E. Cisco RTP
F. RTP-NSE Answer: BD
QUESTION 133
Refer to the exhibit.

Which three header fields do not change for the duration of this call using SIP? (Choose three.)
A. From tag
B. To tag
C. Contact:
D. transaction ID in the Viheader
E. request URI
F. Call-ID:


Answer: ABF
QUESTION 134
Refer to the exhibit.


Which data rate, in bits per second, would be negotiated for a T.38 fax call?
A. 33600
B. 28800
C. 14400
D. 24000
E. 19200


Answer: C
QUESTION 135
Which three statements about a modem pass-through call are correct? (Choose three.)
A. Clear-channel codec is used to transport modem tones.
B. G.711 mu-law codec is used to transport modem tones.
C. VAD is disabled.
D. VAD is enabled.
E. NLP is disabled.
F. NLP is enabled.
Answer: BCE
QUESTION 136
Refer to the exhibit.


What is the correct duration, in milliseconds, of the DTMF digit that is received?
A. 30
B. 40
C. 60
D. 65
E. 101


Answer: C
QUESTION 137
Which three services must be activated on Cisco Unified Presence in order for presence and instant messaging to be functional? (Choose three.)
A. Cisco Unified Presence SIP Proxy
B. Cisco AXL Web Service
C. Cisco Bulk Provisioning Service
D. Cisco Unified Presence Engine
E. Cisco Unified Presence Sync Agent
F. Cisco Serviceability Reporter

Answer: ADE
QUESTION 138
Which Cisco Unified Presence service parameter must be modified from the default value in order for presence and instant messaging to be functional?
A. server name
B. server IP address
C. DNS domain

D. SIP proxy domain
E. enable presence

Answer: D
QUESTION 139
What is required to back up Cisco Unified Presence configuration?
A. tape backup device
B. USB hard disk
C. FTP server
D. SFTP server
E. TFTP server
Answer: D
QUESTION 140
Refer to the exhibit.


Which of the certificates that are shown must be uploaded to Cisco Unified Presence when integrating the calendar with Exchange Server "email.cisco.com"?
A. DST Root CA X3 only
B. Cisco SSCA only
C. email.cisco.com only
D. DST Root CA X3 and Cisco SSCA
E. Cisco SSCA and email.cisco.com
Answer: D
QUESTION 141
Which of these best describes the "Incoming ACL" configuration on Cisco Unified Presence?
A. permits incoming packets to Cisco Unified Presence
B. bypasses digest authentication

C. allows instant messages
D. allows incoming certificates to Cisco Unified Presence
E. filters incoming presence status requests

Answer: B
QUESTION 142
Which Cisco tool can be used to capture packets on Cisco Unified Presence?
A. Cisco Unified Presence CLI
B. System Troubleshooter on the Cisco Unified Presence web portal
C. Cisco Unified RTMT
D. Cisco Unified Presence "Cisco Unified Serviceability" web portal
E. Cisco Unified Presence "Cisco Unified OS Administration" web portal
Answer: A
QUESTION 143
Refer to the exhibit.


User "jdoe" was not able to download voice mail with his Cisco Unified Personal Communicator. Which configuration change on the Voicemail Profile Configuration page on Cisco Unified Presence is most likely to solve this problem?
A. Change the Name field to the IP address.
B. Select the appropriate option in the Voice Messaging Pilot field.
C. Select the appropriate option in the Primary Voicemail Server field.
D. Select the appropriate option in the Primary Mailstore field.
E. Check the "Make this the default Voicemail Profile for the system" check box.
Answer: D QUESTION 144

Which two Cisco Unified Contact Center Express system components do not support integration redundancy? (Choose two.)
A. CTI ports
B. AXL service
C. Cisco Unified CM Telephony trigger
D. CSQ
E. dialog groups
F. HTTP trigger


Answer: DF
QUESTION 145
Which three statements about the Outbound Dialer solution on Cisco Unified Contact Center Express are correct? (Choose three.)
A.The Outbound Dialer can make a call as long as the CTI port is available. B.In a Cisco Unified Contact Center Express high-availability system, the Outbound Dialer would not be functional if one of the database nodes is down. C.When the Outbound Dialer makes a call to an invalid number, the system disconnects the call automatically
and will not involve any agent. D.The Outbound Dialer cannot use the Cisco IP Phone Agent to make calls. E.When the Outbound Dialer selects an agent to take a call, the agent will be given a choice whether to accept
the call.

Answer: BDE
QUESTION 146
Which two statements about the Agent Email feature on Cisco Unified Contact Center Express are correct? (Choose two.)
A.An email-capable agent can receive both an incoming call and email at the same time. B.This feature supports IMAPv4, POP3, and SMTP email protocols. C.All email routing rules are configured at the Cisco Unified Contact Center Express Administration web
interface. D.An agent can use either Cisco Agent Desktop or Cisco Agent Desktop--Browser Edition to answer the email. E.To make an agent email capable, assign the agent to an email CSQ.


Answer: AE
QUESTION 147
You have discovered that the Cisco Unified CM Telephony subsystem is in "PARTIAL_SERVICE" on a Cisco Unified Contact Center Express server. Which two misconfigurations could lead to this service state? (Choose two.)
A.The Cisco Unified Communications Manager JTAPI user has invalid login credentials. B.Not all CTI ports and CTI route points are associated with the Cisco Unified Communications Manager
JTAPI user. C.The hostname/IP address for Cisco Unified Communications Manager is incorrect. D.Not all agent phones are associated with the Cisco Unified Communications Manager JTAPI user. E.An invalid Cisco Unified Contact Center Express script is used by one of the applications.

Answer: BE
QUESTION 148
After logging into Cisco Agent Desktop, a Cisco Unified Contact Center Express agent could not go into ready state. Which two reasons could lead to this failure? (Choose two.)
A.The agent has not been assigned to any CSQ. B.The agent IP phone lost network connectivity. C.The agent has entered incorrect login credentials. D.The agent supervisor has not logged in. E.The agent IP phone has not been associated with the agent user in Cisco Unified Communications Manager.
Answer: BE
QUESTION 149
Which of these best describes packetization delay in a VoIP network?
A.the time that is taken by the DSP to compress a block of PCM samples B.the time that is taken by the compression algorithm to correctly process sample block N C.the time that is taken to fill a packet payload with encoded/compressed speech D.the time that is required to clock a voice frame onto the network interface E.the time that is taken to queue a voice frame for transmission on the network connection
Answer: C QUESTION 150

Which of these best describes encoder delay in a VoIP network?
A. the time that is taken by the compression algorithm to correctly process sample block N
B. the time that is taken by the DSP to compress a block of PCM samples
C. the time that is taken to fill a packet payload with encoded/compressed speech
D. the time that is required to clock a voice frame onto the network interface
E. the time that is taken to queue a voice frame for transmission on the network connection

Answer: B
QUESTION 151
Which delay in a VoIP network is also known as accumulation delay?
A. coder delay
B. network switching delay
C. queuing delay
D. packetization delay
E. dejitter delay

Answer: D
QUESTION 152
Which statement about coder delay in a VoIP network is correct?
A.Coder delay is the time that is taken to fill a packet payload with encoded/compressed speech. B.Coder delay is also known as algorithmic delay. C.Coder delay transforms a variable delay into a fixed delay. D.Coder delay varies with the voice coder that is used and the processor speed. E.Coder delay compensates for network switching delay.
Answer: D
QUESTION 153
Which Cisco IOS command is used to define the size of the jitter buffer on Cisco IOS VoIP gateways?
A. jitter-buffer
B. expect-factor

C. acc-qos
D. playout-delay
E. dejitter-buffer

Answer: D
QUESTION 154
Which three Cisco IOS commands can be used to verify configured playout delay values on Cisco VoIP gateways? (Choose three.)
A. show voice call summary
B. show call active voice
C. show dial-peer voice tag number for dial peer
D. show voice port voice interface number
E. show voice dsp detail
F. show voice accounting method

Answer: BCD
QUESTION 155
Which two characteristics about traffic shaping on Cisco IOS VoIP gateways are incorrect? (Choose two.)
A. Traffic shaping propagates burst.
B. Traffic shaping buffers and queues excess packets above the committed rates.
C. Traffic shaping token values are configured in bits per second.
D. Traffic shaping is applicable to both inbound and outbound traffic.
E. FRTS and generic traffic shaping are two ways of implementing traffic shaping.
F. Traffic shaping could introduce delays becaus of deep queues.
Answer: AD
QUESTION 156
Which two characteristics about traffic policing on Cisco IOS VoIP gateways are correct? (Choose two.)
A. Traffic policing buffers and re-marks excess packets above the committed rates.
B. Traffic policing propagates burst.
C. Traffic policing token values are configured in bits per second.
D. Traffic policing is applicable to both inbound and outbound traffic.
E. Traffic policing is an inbound-only concept.

F. Traffic policing could introduce delays because of deep queues.

Answer: BD
QUESTION 157
CRTP belongs to which Cisco quality of service feature?
A. classification
B. congestion management
C. congestion avoidance
D. shaping and policing
E. link efficiency mechanisms

Answer: E
QUESTION 158
Refer to the exhibit.

Which statement about the QoS configuration for interface GigabitEthernet 1/0/1 on the Cisco Catalyst 3750 Series Switch is correct?
A.Egress shaping is enabled with queue 1 being shaped to 25 percent of the available bandwidth. B.Egress sharing is enabled for all four queues; each queue is allocated 25 percent of the available bandwidth. C.Egress shaping is disabled. D.Egress shaping is enabled with queue 1 being shaped to 4 percent of the available bandwidth. E.Egress shaping is enabled with queue 4 being shaped to 4 percent of the available bandwidth.

Answer: D
QUESTION 159
Refer to the exhibit.


What is the correct expansion of the srr-queue abbreviation that is shown in the Cisco IOS command of the Catalyst 3750 Series Switch?
A. shared round-robin queue
B. serviced round-robin queue
C. shaped round-robin queue
D. special round-robin queue
E. serial round-robin queue

Answer: C
QUESTION 160
Which statement about the Cisco Unity Connection message quota enforcement policies when a mailbox has exceeded the send/receive quota is incorrect?
A.The user is unable to send messages. B.Cisco Unity Connection will automatically purge all deleted messages in the user mailbox. C.The user hears a warning that the message cannot be sent. D.Unidentified callers are not allowed to leave messages for the user. E.Messages from other users generate nondelivery receipts to the senders.

Answer: B
QUESTION 161
What is the default mailbox size that triggers disablement of sending and receiving voice messages for a Cisco Unity Connection user?
A. 2MB
B. 4MB
C. 10MB
D. 14MB
E. 20MB
Answer: D QUESTION 162

Which two statements about system broadcast messages on Cisco Unity Connection are correct? (Choose two.)
A.Users can fast-forward a system broadcast message. B.Users can save a system broadcast message. C.Users must listen to a system broadcast message in its entirety before they are allowed to hear new and
saved messages or to change setup options.
D.A system broadcast message that has been listened to in its entirety will still be played again the next time that the user logs in, but the user will be offered an option to skip it. E.If a user hangs up before playing the entire system broadcast message, the message plays again the next
time that the user logs in, as long as the message is still active. F.Users can forward a system broadcast message.


Answer: CE
QUESTION 163
Which two statements about system broadcast messages on Cisco Unity Connection are correct? (Choose two.)
A.Users receive system broadcast messages even when they exceed their mailbox size limits and are no longer able to receive other messages. B.System broadcast messages trigger MWIs on user phones but do not trigger MWIs on alternate devices such as a pager. C.Users hear broadcast messages only when listening to messages by phone.
D.A system broadcast message that has been listened to in its entirety will still be played again the next time that the user logs in, but the user will be offered an option to skip it. E.Users can only receive a limited number of system broadcast messages that are defined by the Cisco Unity
Connection Broadcast Message Administrator. F.Users can respond to a system broadcast message.

Answer: AC
QUESTION 164
What is the maximum number of days for Cisco Unity Connection to retain expired system broadcast messages?
A.1 day
B.5 days


C.10 days
D.30 days
E.60 days


Answer: E
QUESTION 165
What is the default maximum recording length that is allowed for system broadcast messages on a Cisco Unity Connection server?
A. 5 minutes
B. 10 minutes
C. 15 minutes
D. 20 minutes
E. 30 minutes

Answer: A
QUESTION 166
What is the maximum recording length that is allowed for system broadcast messages on a Cisco Unity Connection server?
A. 5 minutes
B. 10 minutes
C. 15 minutes
D. 30 minutes
E. 60 minutes

Answer: E
QUESTION 167
Which of these is not a valid VPIM message addressing option that is provided by Cisco Unity Connection to individuals on a remote voice messaging system?
A. blind addressing
B. Cisco Unity Connection directory
C. implicit addressing
D. private distribution list
E. system distribution list


Answer: C
QUESTION 168
Which three call handlers are predefined on Cisco Unity Connection? (Choose three.)
A. goodbye
B. holiday greeting
C. internal
D. opening greeting
E. operator
F. closed
G. standard

Answer: ADE
QUESTION 169
Which greeting type is not a valid call handler on Cisco Unity Connection?
A. busy
B. closed
C. external
D. holiday
E. standard

Answer: C
QUESTION 170
Which two call handler greeting types on Cisco Unity Connection are overridden by the holiday greeting? (Choose two.)
A. alternate
B. busy
C. closed
D. error
E. internal
F. standard

Answer: CF

QUESTION 171
Which three call handler greeting types on Cisco Unity Connection are overridden by the internal greeting? (Choose three.)
A. alternate
B. busy
C. closed
D. error
E. holiday
F. standard

Answer: CEF
QUESTION 172
Which two call handler greeting types on Cisco Unity Connection cannot be disabled? (Choose two.)
A. alternate
B. busy
C. closed
D. error
E. holiday
F. standard
Answer: DF
QUESTION 173
Which three options are not valid application types on Cisco Unified Contact Center Express? (Choose three.)
A. alternate application
B. busy
C. Cisco script application
D. Cisco Unified CM Telephony
E. Ring No Answer
F. standard application
Answer: ADF QUESTION 174

What is the correct variable type for the "CSQ" variable in the "icd.aef" script on Cisco Unified Contact Center Express?
A. string
B. user
C. queue
D. document
E. Boolean

Answer: A
QUESTION 175
What is the correct variable type for the "DelayWhileQueued" variable in the "icd.aef" script on Cisco Unified Contact Center Express?
A. string
B. user
C. number
D. integer
E. Boolean

Answer: D
QUESTION 176
Which statement about embedded Tcl scripts for B-ACD on Cisco Unified Communications Manager Express is correct?
A.The Tcl scripts that are required for B-ACD services, along with the default audio files, must be available on the router flash memory.
B.The Tcl scripts and the default audio files for B-ACD services are embedded natively in the Cisco IOS Software, eliminating the requirement to download these files to the router flash memory.
C.The Tcl scripts that are required for B-ACD services are embedded natively in the Cisco IOS Software; however, the default audio files must still be downloaded to the router flash memory.
D.The default audio files are embedded natively in the B-ACD Tcl scripts.
E.The Tcl scripts and the default audio files for B-ACD services must be available on a TFTP server other than the router itself
Answer: C QUESTION 177

Which of these is not a mandatory configuration component to enable B-ACD service on Cisco Unified Communications Manager Express?
A.an automated attendant Tcl script that handles the welcome prompt and menu choices
B.a call-queue Tcl script that manages call routing and the queuing behavior number C.an ephone hunt group to receive calls from the call-queue service D.incoming dial peers for automated attendant pilot numbers E.Cisco Unity Express for voice mail to receive undelivered B-ACD calls

Answer: E
QUESTION 178
On Cisco Unified Communications Manager Express with a B-ACD application that is provisioned for four hunt groups--aa-hunt1, aa-hunt2, aa-hunt3, and aa-hunt4--which hunt group will be chosen when a caller dials 0?
A. aa-hunt0
B. aa-hunt1
C. aa-hunt2
D. aa-hunt3
E. aa-hunt4

Answer: E
QUESTION 179
What is the maximum number of calls that are allowed in each ephone hunt group call queue that is used by Cisco Unified Communications Manager Express B-ACD?
A. 10
B. 15
C. 20
D. 25
E. 30
Answer: E
QUESTION 180
What is the default number of calls that are allowed in each ephone hunt group call queue that is used by Cisco Unified Communications Manager Express B-ACD?

A. 5
B. 10
C. 15

D. 20
E. 30


Answer: B
QUESTION 181
What is the maximum number of ephone hunt groups that can be used with a call-queue service by Cisco Unified Communications Manager Express B-ACD?
A. 3
B. 5
C. 10
D. 15
E. 20
Answer: C
QUESTION 182
Refer to the exhibit.


What is the pilot number for the ephone hunt group that is configured on this Cisco Unified Communications Manager Express with B-ACD?
A. 1
B. 30
C. 3000

D. 3333
E. 5553000
Answer: C
QUESTION 183
Refer to the exhibit.


Which statement about the B-ACD configuration on Cisco Unified Communications Manager Express is correct?
A.B-ACD will wait 20 seconds between retries to connect to an ephone hunt group pilot number. B.The B-ACD automated attendant script will play the "_bacd_welcome.au" file as soon as an incoming call is
answered. C.The caller is able to dial extension numbers when selecting menu option 3. D.Calls are answered and routed to a call queue immediately without invoking any interactive menu. E.The maximum number of calls that are waiting in the B-ACD queue is 20.
Answer: D QUESTION 184

Which attribute is not associable with a device profile on Cisco Unified Communications Manager?
A. User Hold MOH Audio Source
B. phone button template
C. softkey template
D. directory URL
E. expansion module information


Answer: D
QUESTION 185
Which two attributes are associable with a device profile on Cisco Unified Communications Manager? (Choose two.)
A. MLPP information
B. Network Hold MOH Audio Source
C. privacy
D. directory URL
E. authentication service URL

Answer: AC
QUESTION 186
The Cisco Dialed Number Analyzer service belongs to which feature service group on Cisco Unified Communications Manager?
A. Database and Admin Services
B. Performance and Monitoring Services
C. CM Services
D. CTI Services
E. Voice Quality Reporter Services

Answer: C
QUESTION 187
The Cisco AXL Web Service belongs to which feature service group on Cisco Unified Communications Manager?

A. Database and Admin Services
B. Performance and Monitoring Services
C. CM Services
D. CTI Services
E. Voice Quality Reporter Services

Answer: A
QUESTION 188
The Cisco Unified Communications Manager Assistant service belongs to which feature service group on Cisco Unified Communications Manager?
A. Database and Admin Services
B. Performance and Monitoring Services
C. CM Services
D. CTI Services
E. Voice Quality Reporter Services

Answer: D
QUESTION 189
Which two of these are valid modes of operation for the Cisco Unified Communications Manager Assistant feature? (Choose two.)
A. forwarded line support
B. pickup line support
C. proxy line support
D. hybrid line support
E. shared line support
F. dual line support

Answer: CE
QUESTION 190
Which three features override the DND setting on an SCCP-controlled IP phone on Cisco Unified Communications Manager? (Choose three.)
A. park reversion for remotely parked calls
B. callback--terminating side

C. MLPP
D. hold reversion
E. park reversion for locally parked calls
F. remotely placed pickup request


Answer: CDE
QUESTION 191
Which two features do not override the DND setting on an SCCP-controlled IP phone on Cisco Unified Communications Manager? (Choose two.)
A. park reversion for remotely parked calls
B. MLPP
C. callback--terminating side
D. hold reversion
E. intercom
F. park reversion for locally parked calls


Answer: AC
QUESTION 192
Which statement about whisper intercom implementation on Cisco Unified Communications Manager is correct?
A.Only one-way audio exists from the calling to the called party. B.The speaker volume on the called phone will be reduced automatically to avoid disturbance to other users
nearby. C.The called party auto-answers the call in headset mode. D.Only one-way audio exists from the called to the calling party. E.Whisper Intercom is visual only, there is no audio.
Answer: A
QUESTION 193
Refer to the exhibit.


Which two statements about the "Operational VLAN Id" parameter on the Cisco IP phone Network Configuration menu are true? (Choose two.)
A.This parameter can be configured from the Cisco Unified Communications Manager Web Administration Phone Configuration page.
B.This parameter can be manually administered from the phone, as long as the Settings menu of the phone is unlocked.
C.This parameter is learned from the connected switch port.
D.This parameter cannot be locally administered from the phone.
E.This parameter can be configured by establishing an HTTP session to the IP address of the phone.

Answer: CD
QUESTION 194
Refer to the exhibit.

Which two statements about the "Admin. VLAN Id" parameter on the Cisco IP phone Network Configuration menu are true? (Choose two.)
A.This parameter can be configured from the Cisco Unified Communications Manager Web Administration Phone Configuration page.
B.This parameter can be manually administered from the phone, as long as the Settings menu of the phone is unlocked.

C.This parameter is not learned from the connected switch port. D.This parameter cannot be locally administered from the phone. E.This parameter can be configured by establishing an HTTP session to the IP address of the phone.

Answer: BC
QUESTION 195
Which two strings are valid route patterns on Cisco Unified Communications Manager? (Choose two.)
A. 123+
B. 123$
C. 123/
D. 123%
E. 123D
F. 123T


Answer: AE
QUESTION 196
Refer to the exhibit.
All incoming calls to the Cisco Unified Communications Manager Express B-ACD are disconnected immediately. What is the reason for the failure?
A. The wrong Tcl is associated with POTS dial-peer 30. The correct Tcl script should be "app-b-acd".
B. The drop-through option is in conflict with the welcome prompt.
C. The param aa-pilot should be 3000 instead of 5553000.
D. The mandatory command param voice-mail is missing.
E. The number that is specified in param number-of-hunt-grps should be more than 1.
Answer: D