QUESTION NO: 1
Which two statements most accurately describe the objects and methods that can be processed by Cisco Unified Communications Manager BAT? (Choose two.)
A. Contacts can have incoming fields overwritten by the appropriate contact template
B. Users with and without voice mail are imported as is, with no changes
C. Users with mailboxes can have incoming fields overwritten by the specified template
D. Contacts are imported without any changes
E. Users without mailboxes can have incoming fields overwritten by the specified template
F. Imported system call handlers can have incoming fields overwritten by the selected call handler template
Answer: B,D
QUESTION NO: 2
Which digital network join method requires the administrator to exchange credentials between all digitally networked Cisco Unity Connection servers or server cluters?
A. Database replication
B. SMTP replication
C. Manual
D. Automatic
Answer: C


QUESTION NO: 3
Which protocol is used to exchange information between VPIM networked voice-mail systems?
A. SMTP
B. SNMP
C. SIP
D. SCCP
Answer: A


QUESTION NO: 4
What is the maximum number of voice-mail subscribers that can be deployed in a Cisco Unity connection digitally networked solution?

A. 10,000
B. 35,000
C. 75,000
D. 50,000
Answer: D


QUESTION NO: 5
Which two key strokes or sequences are used to navigate in the Cisco Unity connection installation wizard?
A. Ctrl-z
B. Alt-tab
C. Esc-tab
D. Space
Answer: D


QUESTION NO: 6
Which item on the Phone System Integration page reduces the port requirements for voice mail?
A. Use Same Port for Enabling and Disabling MWI's
B. Send message counts
C. Default TRAP Switch
D. Force all MWI's off for this Phone System
Answer: A

QUESTION NO: 7
Which three items are used to generate RSA keys during installation? (Choose three.)
A. Administrator username
B. Organization
C. Hostname
D. Location
E. State
F. IP address

Answer: B,D,E
QUESTION NO: 8
Which three methods or protocols are used to provide integrated messaging services for voice-mail clients? (Choose three.)
A. Web Services
B. IMAP
C. SMTP
D. WebDAV
E. SNMP
F. SCCP
Answer: A,B,D

QUESTION NO: 9
Which main navigation section provides Cisco Unity connection with monitoring and troubleshooting services?
A. Cisco Unity Connection Administration
B. Disaster Recovery System
C. Cisco Unified Serviceability
D. Cisco Unity Connection serviceability
Answer: D


QUESTION NO: 10
Where is COBRAS intermediate data stored?
A. Compressed file images
B. Informix database
C. Microsoft Access database
D. CSV file
Answer: C
QUESTION NO: 11

Which statement best describes the difference between DRS and COBRAS?
A. DRS can selectively restore individual voice-mail boxes, while COBRAS cannot restore them
B. DRS maintains a public distribution list membership, while COBRAS does not maintain such a membership
C. DRS restores are based strictly on a single instant of time, while COBRAS can merge objects from earlier backups
D. DRS creates new subscribers or binds existing subscribers to existing Active Directory users, while COBRAS requires a full Active Directory Userresync
Answer: C


QUESTION NO: 12
Which choice most accurately describes the licensing components for Cisco Unity Connection?
A. Port listening for phone system integration, seat licensing for voice mail, integrated messaging services and VPIM licensing
B. Port licensing for phone system integration
C. End-user licensing based on the number of users for voice mail, IMAP access to voice mail, voice recognition, Cisco Unity Inbox and email TTS
D. Port licensing and VPIM licensing
Answer: A


QUESTION NO: 13
Which two types of modifications can be made by the Cisco Unity Connection Bulk Edition utility? (Choose two.)
A. Call handler settings based on search criteria
B. Change web passwords for all users
C. Groups of users based on search criteria
D. Global settings for all users
Answer: A,C
QUESTION NO: 14
Which three actions are initiated by call handlers? (Choose three.)

A. Retrieve voice calls
B. Change greetings
C. Take messages
D. Answer calls
E. Route calls
F. Send voice mail
Answer: C,D,E
QUESTION NO: 15
Which two Cisco Unity Connection components use default schedules for processing incoming calls? (Choose two.)
A. System call handler
B. Interview handler
C. Call routing rules
Answer: A,C

QUESTION NO: 16
Which URL is used to retrieve the COBRAS applications?
A. www.cisco.com/go/ciscounitytools
B. www.unitytools.com
C. www.cisco.com/go/unity/tools
D. www.ciscounitytools.com

Answer: D


QUESTION NO: 17
Which two of these items are Cisco Unity Connection Components assigned to partitions? (Choose two.)
A. Call routing rules
B. Users with mailboxes
C. Phone System integrations
D. System distribution lists

Answer: B,D
QUESTION NO: 18
Which main navigation section provides Cisco Unity connection with monitoring and troubleshooting services?
A. Cisco Unified Serviceability
B. Cisco Unity Connection Administration
C. Disaster Recovery System
D. Cisco Unity Connection serviceability

Answer: D


QUESTION NO: 19
Which product creates a script that can be used with a USB drive for hands-free installation?
A. Answer File Generator
B. Cisco Unified Communications Answer File Generator
C. Cisco Unity Connection Answerfile Generator
D. Cisco Hands-Free Answer File Generator
Answer: B


QUESTION NO: 20
Which action most accurately describes the primary function of COBRAS?
A. Migration to Cisco Unity connection
B. Restoring individual user voice-mail messages
C. Database object review
D. Backup and restore
Answer: A


QUESTION NO: 21
Which two methods can be used to view the log files for a Cisco Unity Connection installation? (Choose two.)

A. CLI: file view install
B. CLI: show install log
C. CLI: cat /var/log/install/
D. RTMT: Connect install logs
Answer: A,D
QUESTION NO: 22
Which two methods can be used to create private distribution lists? (Choose Two.)
A. Adding distribute list role to user
B. Created by administrator
C. Using TUI
D. Using PCA
Answer: C,D

QUESTION NO: 23
Which Java 2 Platform, Standard Edition version can be used for all platforms and browsers?
A. 0.9.5
B. 1.5.0_3
C. 1.4.2 or higher
D. 1.5.0_6
Answer: D


QUESTION NO: 24
What are the minimum system requirements to install Cisco Unity Connection?
A. 1-GHz processor, 1-GB RAM, 80-GB hard disk
B. 2-GHz processor, 2-GB RAM, 160-GB hard disk
C. 3-GHz processor, 4-GB RAM, 160-GB hard disk
D. 2-GHz processor, 2-GB RAM, 80-GB hard disk
Answer: D QUESTION NO: 25


What is the maximum number of supported ports for a single-server implementation using Platform Overlay 2?
A. 48
B. 16
C. 144
D. 96
Answer: D


QUESTION NO: 26
Which two of these methods can be used to integrate Cisco Unity Connection to the Cisco Unified Communication Manager? (Choose two.)
A. SIP
B. PIMG
C. TIMG
D. SCCP
Answer: A,D
QUESTION NO: 27
Which Cisco Unity Connection call handling element provides subscriber information for incoming callers?
A. Interview handlers
B. System call handlers
C. Directory handlers
D. Call routing tables
Answer: B


QUESTION NO: 28
Which database engine is used in Cisco Unity Connection?
A. PostgreSQL
B. SQL Server

C. MySQL
D. Informix
Answer: D


QUESTION NO: 29
Which two products provide connectivity to circuit-switched phone system integrations? (Choose two.)
A. SCCP
B. SIP
C. TIMG
D. PIMG
Answer: C,D
QUESTION NO: 30
Which situation most accurately describes conflict resolution during the COBRAS import process?
A. Resolved during import and must be corrected moving to the next step
B. Logged to the local workstation and resolved after import is complete
C. Resolved during import or skipped and resolved later
D. Resolved before import begins or resolved during import
Answer: A


QUESTION NO: 31
Which call handling element initiates the call flow through the Cisco Unity Connection?
A. Directory handlers
B. Call routing tables
C. System call handlers
D. Interview handlers
Answer: B
QUESTION NO: 32

Which call handling element initiates the call flow through the Cisco Unity Connection?
A. System call handlers
B. Interview handlers
C. Directory handlers
D. Call routing tables
Answer: D


QUESTION NO: 33
Which Java 2 Platform, Standard Edition version can be used for all platforms and browsers?
A. 1.5.0_3
B. 1.5.0_6
C. 0.9.5
D. 1.4.2 or higher
Answer: B


QUESTION NO: 34
Which statement describes the COBRAS installation location?
A. Cisco Unity on the server, Cisco Unity Connection on an administrator PC
B. Cisco Unity on an administrator PC, Cisco Unity Connection on an administrator PC
C. Cisco Unity on the server, Cisco Unity Connection also on the server
D. Cisco Unity an on administrator PC, Cisco Unity Connection on the server
Answer: A


QUESTION NO: 35
Which three methods or protocols are used to provide integrated messaging services for voice-mail clients? (Choose three.)
A. SMTP
B. IMAP
C. SNMP
D. Web Services
E. SCCP

F. WebDAV
Answer: B,D,F
QUESTION NO: 36
Which Cisco Unity Connection component provides a set of standard features for new subscribers?
A. User templates
B. Call handlers
C. Distribution lists
D. Personal transfer rules

Answer: A


QUESTION NO: 37
Which statement most accurately describes the services required to integrate the Cisco Unity Connection with the Cisco Unified Communications manager?
A. AXL services must be enabled on the Cisco Unified Communications Manager
B. AXL services must be enabled on the Cisco Unity Connection
C. AXL services must be enabled on both the Cisco Unified Communications Manager and the Cisco Unity Connection
D. AXL services are active by default
Answer: C


QUESTION NO: 38
How many phones and mailboxes may be supported with the Cisco Unified Communications Manager business Edition?
A. 700 phones, 750 mailboxes
B. 1250 phones, 1000 mailboxes
C. 225 phones, 250 mailboxes
D. 575 phones, 500 mailboxes
Answer: D QUESTION NO: 39


Which two match criteria are used to find users by alias?
A. Contains
B. Starts with
C. Finishes with
D. Includes
E. Is exactly
Answer: A,E
QUESTION NO: 40
Which two of these methods can be used to integrate Cisco Unity Connection to the Cisco Unified Communication Manager? (Choose two.)
A. SIP
B. PIMG
C. SCCP
D. TIMG
Answer: A,C
QUESTION NO: 41
What is the maximum number of phone system integrations that is supported by the Cisco Unity Connection?
A. 5
B. 1
C. Unlimited
D. 10

Answer: C


QUESTION NO: 42
Which two options represent call transfer methods available in Cisco Unity Connection? (Choose two.)
A. Switch transfer with supervision

B. Release a switch
C. Unsupervised transfer
D. Supervised transfer
Answer: B,D
QUESTION NO: 43
Which of these networking components are tested and verified (if they are configured) during a Cisco Unity connection installation?
A. Default gateway network, DNS and NTP
B. IP address, DNS, NTP and default gateway
C. IP address, subnet mask and DNS
D. Default gateway, NTP and IP address

Answer: B


QUESTION NO: 44
Which statement most accurately represents the local server configuration when implementing VPM networking?
A. The local server and all remote VPIM locations must be configured
B. VPIM networking requires a Cisco Unified Messaging gateway to be configured
C. The local server and at least one of the remote VPIM locations must be configured
D. The local server is the only VPIM location configured
Answer: A


QUESTION NO: 45
Which two Cisco Unity Connection components use default schedules for processing incoming calls? (Choose two.)
A. Call routing rules
B. Interview handler
C. System call handler
Answer: A,C QUESTION NO: 46


Which item on the Phone System Integration page reduces the port requirements for voice mail?
A. Force all MWI's off for this Phone System
B. Use Same Port for Enabling and Disabling MWI's
C. Send message counts
D. Default TRAP Switch
Answer: B


QUESTION NO: 47
Where is COBRAS intermediate data stored?
A. CSV file
B. Informix database
C. Compressed file images
D. Microsoft Access database
Answer: D


QUESTION NO: 48
Which three items are used to generate RSA keys during installation? (Choose three.)
A. Organization
B. Administrator username
C. Hostname
D. Location
E. IP address
F. State
Answer: A,D,F

QUESTION NO: 49
Which credential does RTMT login require?
A. Windows User
B. Operating System Administrator
C. Application Administrator D. RTMT User

Answer: C


QUESTION NO: 50
Which statement most accurately represents the local server configuration when implementing VPIM networking?
A. VPIM networking requires a Cisco Unified Messaging gateway to be configured
B. The local server is the only VPIM location configured
C. The local server and all remote VPIM locations must be configured
D. The local server and at least one of the remote VPIM locations must be configured
Answer: C


QUESTION NO: 51
How many standalone Cisco Unity Connection servers can be digitally networked to provide a larger voice-mail deployment?
A. 7
B. 9
C. 3
D. 5
Answer: D

QUESTION NO: 52
Which class of service selection controls remote access to secure messages?
A. Allow users to access voice mail using an IMAP client
B. Allow access to advanced features
C. Allow secure messaging
D. Allow users to use the Cisco Unity inbox
Answer: A
QUESTION NO: 53

Which three elements are used to handle incoming calls to the Cisco Unity Connection? (Choose three.)
A. Direct call routing rules
B. Web authentication
C. Transfer Rules
D. Ports
E. Distribute Lists
F. System call handlers
Answer: A,D,F
QUESTION NO: 54
Which digital network join method requires the administrator to exchange credentials between all digitally networked Cisco Unity Connection servers or server cluters?
A. SMTP replication
B. Automatic
C. Database replication
D. Manual

Answer: D


QUESTION NO: 55
Which Java Runtime Environment is the minimum requirement for user workstation?
A. JRE 1.6.0_03
B. JRE 1.2.3
C. JRE 1.4.2
D. JRE 1.5.0_06
Answer: D


QUESTION NO: 56
Which main navigation section provides Cisco Unity connection with monitoring and troubleshooting services?
A. Cisco Unified Serviceability

B. Cisco Unity Connection serviceability
C. Disaster Recovery System
D. Cisco Unity Connection Administration
Answer: B


QUESTION NO: 57
What is the maximum number of supported ports for a single-server implementation using platform overlay 2?
A. 144
B. 16
C. 96
D. 48
Answer: C


QUESTION NO: 58
Which product creates a script that can be used with a USB drive for hands-free installation?
A. Cisco Unified Communications Answer File Generator
B. Answer File Generator
C. Cisco Hands-Free Answer File Generator
D. Cisco Unity Connection Answer File Generator
Answer: A

QUESTION NO: 59
Which database engine is used in Cisco Unity Connection?
A. SQL Server
B. PostgreSQL
C. Informix
D. MySQL
Answer: C QUESTION NO: 60


Which component is required for the COBRAS import tool for Cisco Unity Connection V7.0 and higher?
A. JRE 1.5.0_06
B. Microsoft Access
C. All
D. IBM Informix drivers
Answer: D


QUESTION NO: 61
Which situation most accurately describes conflict resolution during the COBRAS import process?
A. Resolved during import and must be corrected moving to the next step
B. Resolved before import begins or resolved during import
C. Logged to the local workstation and resolved after import is complete
D. Resolved during import or skipped and resolved later
Answer: A


QUESTION NO: 62
A Cisco Unity 5.0 system has generated over fifty subscriber account lockout issues in the last few days. How can a report be generated to explain these account lockouts?
A. Turn on Login Trace and then run the Failed Login Report.
B. Run the Failed Login Report.
C. Turn on Login Trace and then run the Subscriber Message Activity Report.
D. Run the Subscriber Message Activity Report.
Answer: B


QUESTION NO: 63
You are installing Cisco Unity 5.0 with Exchange Server 2000 for a customer. Which two operating system options are supported for this install? (Choose two.)
A. Windows Server 2003 Standard Edition
B. Windows Server 2003 R2Enterprise

C. Windows Server 2003 R2 Standard Edition
D. Windows 2000 Server
E. Windows 2000 Advanced Server
Answer: D,E
QUESTION NO: 64
You have recently installed a 2700-user Cisco Unity system for a customer and configured it to work with their Avaya PBX. Your customer has been having trouble with the station quality of the Avaya PBX and had to change out station cards several times. They are now experiencing problems with inconsistent volume while the subscribers' greetings are playing. Your customer wants you to provide a solution that does not require all the subscribers to re-record their personal greetings. From the list below, please select the best solution.
A. Open Cisco Unity Tools Depot,browse to Advanced Settings, and run the Audio Management Tool.
B. Open Cisco Unity Tools Depot,browse to Audio Management Tools, and run the Set Volume Utility.
C. Open Cisco Unity Tools Depot,browse to Audio Management Tools, and run the Wav Gain Utility.
D. Open Cisco Unity Tools Depot, browse to Volume Controls Tool Box, and run the Wav Gain Utility.

Answer: B


QUESTION NO: 65
Your customer wants to use digital networking so all their subscribers on the Cisco Unity and Cisco Unity Connection systems can message each other. Is this supported?
A. Yes, as long as the total number of subscribers or users does not exceed 15,000.
B. No, Cisco Unity Connection can only use digital networking to other Cisco Unity Connection servers.
C. Yes, if the total number of Cisco Unity and Cisco Unity Connection servers does not exceed 10.
D. No, Cisco Unity Connection uses VPIM to connect to Cisco Unity.
Answer: D
QUESTION NO: 66

You thought you had assigned the Text to Speech feature to certain users in a class of service, however after importing them using the Bulk Import Utility the feature is not working for any of them. What could be the cause?
A. You forgot to fill in the TTS_FEATURE field.
B. You selected the incorrect Exchangemailstore when importing the subscribers.
C. You selected the incorrect subscriber template when using the Bulk Import Utility.
D. You selected the incorrect class of service while using the Bulk Import Utility.
Answer: C


QUESTION NO: 67
Your client would like to be able to back up and restore the entire Cisco Unity server, including the operating system and SQL database in case of a catastrophic failure of the Cisco Unity server. Which Cisco Unity or third-party utility would you tell them to use?
A. software such as Symantec/Veritas Backup Exec
B. Cisco Unity Database Recovery Tool
C. Cisco Unity Disaster Recovery Backup and Restore Utilities with full backup options selected
D. Cisco Unified Communications Manager Backup and Restore Utilities
Answer: A


QUESTION NO: 68
When would you create a delivery location object in Cisco Unity?
A. When you have 20 Cisco Unity subscribers located at branch offices and want to give those subscribers the ability to message subscribers at headquarters.
B. When you have two Cisco Unity servers installed in two different organizations and want subscribers to only message subscribers within their Cisco Unity Dialing Domain.
C. When you have two Cisco Unity servers installed in two different organizations and want to give subscribers the ability to message all subscribers.
D. When you have two Cisco Unity servers installed in the same organization and want to give subscribers the ability to message all subscribers.
Answer: C
QUESTION NO: 69

A group of people need access to some but not all fields within the Cisco Unity System Administrator. A new subscriber template has been built. Using best practices, what is the next step?
A. Assign permissions for Cisco Unity server access through themailstore and assign users needing administrative access to the new template.
B. Change the class of service to the default administrator.
C. Create a new class of service and assign it to the template.
D. Add the administrators to a distribution list and assign access by adding it to the template.
Answer: C


QUESTION NO: 70
You convince your customer to purchase another Brooktrout card for their Cisco Unity Bridge server as messages from the Cisco Unity server to an Octel node take too long to be delivered. How do you determine if this corrected their problem?
A. Open theUOmni folder on the Cisco Unity Bridge server and watch the message flow to the Octel node.
B. Use the Port Usage Analyzer Utility to track port utilization.
C. Check the Latency Report provided by the Bridge Traffic Analyzer.
D. Run the Bridge Analog Network and Node Analyzer to monitor the analog activity.
Answer: C


QUESTION NO: 71
Cisco Unity is integrated with Cisco Unified Communications Manager at a company. The customer reports that Message Waiting Indicators are intermittent on some extensions. You have opened up Integration Monitor to help resolve the issue but do not see any call information. Which statement is true ?
A. You must initialize the IP integration feature through the Cisco Unity Telephone Integration Manager.
B. You must use Call Viewer for IP integrations.
C. You will not see any call information unless Extension Specific Processing Utility is also opened.
D. Transaction data logging needs to be activated.
Answer: B QUESTION NO: 72


Your customer has asked you to install a 24 port Cisco Unity 5.0 voicemail only system with the message store on box. Which three combined software applications does Cisco Unity support in this configuration? (Choose three.)
A. MSDE Server 2000
B. Windows Server 2003
C. SQL Server 2000
D. Exchange Server 2003
E. Exchange Server 2007
F. Exchange Server 2000
Answer: B,C,D
QUESTION NO: 73
An organization with three Cisco Unity servers recently merged with another organization using a Nortel Meridian voice mail system. The organization set up a VPIM delivery location on one Cisco Unity server only. Can the other two Cisco Unity servers send VPIM messages?
A. No, you must install the Cisco Unity Voice Connector for Microsoft Exchange on the other servers.
B. Yes, but only if they build the VPIM subscribers.
C. No, you must build VPIM delivery locations on every Cisco Unity server.
D. Yes, if the other servers set their primary location search options to the Global Directory.

Answer: D


QUESTION NO: 74
An organization has two Cisco Unity servers. The PBXs being used are not networked and do not have overlapping dial plans. The customer has requested that subscribers be able to address messages to subscribers stored on either Cisco Unity server. How should this be accomplished?
A. Configure a Delivery Location ID and the Subscriber Search field.
B. Set the directory handler search option to search the entire directory and primary location ID.
C. Set the subscriber search to Global Directory and configure the primary location dial ID
D. Set the required dialing domain and configure it for Global Directory.
Answer: C QUESTION NO: 75


After installing and debugging Cisco Unity Bridge, you run the Bridge Analog Network And Node Analyzer. You view the call traces and find that there are errors logged. What is the recommended course of action?
A. Use the port status monitor to check the analog port capacity.
B. Execute the Event Monitoring Service for more in-depth diagnostics.
C. Run Bridge Directory Synchronization in the Cisco Unity Diagnostic Tool.
D. Run BANANA at least daily to learn what ratio of errors is "normal."
Answer: D


QUESTION NO: 76
Your customer is attempting to add VPIM subscribers and is receiving an error that they must first perform which of these tasks?
A. Configure the Voice Connector.
B. Configure the VPIM delivery location object.
C. Configure the VPIM account.
D. Configure the primary location object.
Answer: B


QUESTION NO: 77
The Cisco Unity DbWalker Utility can test for all of the following items except:
A. first time enrollment status
B. broken call handler "links"
C. empty private distribution lists
D. orphaned call handlers
Answer: A


QUESTION NO: 78
Your customer wants to allow auto attendant callers to reach the Sales Conference Room but does not want to give that telephone a mailbox. Using best practices, how does one accomplish this?

A. Associate a one-key dial to the Caller System Transfer action in the opening greeting.
B. No action required since the caller only needs to dial the extension of the room at the opening greeting.
C. Create a mailbox-associated extension for that telephone.
D. Build an Internet subscriber with Transfer turned on.
Answer: A


QUESTION NO: 79
A customer moved from G.711 to G.729A codec. Users now notice a difference between the audio quality of voicemail prompts and messages. Which utility could alleviate this problem?
A. Audio Stat
B. Set Wav Format
C. Codec Converter
D. Audio Text Manager
Answer: B


QUESTION NO: 80
From which source can the Cisco Security Agent be installed?
A. Cisco Unity Installation DVD 1
B. Cisco Security Agent must be downloaded separately from cisco.com
C. Cisco Unity Server Update Wizard
D. Cisco Unity Service Packs (Cisco Unity System Preparation Assistant)
Answer: C


QUESTION NO: 81
Your customer wants to have a backup server that will come on line when the first server has too many calls or if there is a hardware or software failure on the primary server. Your coworker has configured the secondary server as both the call-traffic overflow server and the failover server. Which action should you take next?
A. Verify that the secondary server is licensed to be a call-traffic overflow server through license pooling.
B. Install the failover monitor to keep track of the failover connection and disable the automatic failover option.

C. Reprogram the phone system to process all calls on the primary server until a system failure. Call overflow is not supported on the secondary server.
D. Verify that the Cisco Unity Message Repository is operating on both servers.
Answer: C


QUESTION NO: 82
Cisco Unity 5.0 is installed in a mixed Unified Messaging and voice mail deployment. Which report shows the level of usage of audio text?
A. System Traffic Report
B. Call Handler Traffic Report
C. System Usage Report
D. Audio Text Handler Report
Answer: B


QUESTION NO: 83
You are installing a Cisco Unity 5.0 system for a customer. You have installed Windows Server 2003 R2 Standard Edition. You have installed SQL Server 2000 and MSXML 2.0. Which of the following choices best describes which software components will be installed when you run the Cisco Unity Server Preparation Assistant?
A. Microsoft Internet Explorer 6.0 MSXML 3.0 Microsoft .NET Framework 1.1 Business Objects Crystal Reports XI
B. Microsoft Internet Explorer 5.0 MSXML 3.0 Microsoft .NET Framework 1.2 Business Center Crystal Reports IX
C. Microsoft Internet Explorer 6.0 MSXML 3.5 Microsoft .NET Framework 1.1 Business Center Crystal Reports XI
D. Microsoft Internet Explorer 6.0 MSXML 4.0 Microsoft .NET Framework 1.3 Business Objects Crystal Reports VIII

Answer: A


QUESTION NO: 84
A Cisco Unity installation is configured as follows:
72 ports Cisco Unified Communications Manager NEC NEAX 2400 with 9-port PMG units (5) first 36 Cisco Unity ports for Cisco Unified Communications Manager second 36 Cisco Unity ports for NEC NEAX 2400
While messages left on the Cisco PBX cause the MWI indicators to light, messages left on the NEC do not. What needs to be done to make the MWI indicators light on the NEC PBX phones?
A. Specify the telephone system each subscriber's account will use.
B. Specify the Cisco Unity PIMG serial port to use MWI On and Off Codes.
C. Specify the Cisco Unity class of service to use two switches.
D. Specify the Cisco Unity account policy to use two switches.
Answer: A


QUESTION NO: 85
Your customer has asked subscribers to go through the first enrollment process before system cutover. Which report will identify the users who have completed the first enrollment?
A. Mailbox Initialization Report
B. Subscriber Activity Report
C. Gather Unity System Info
D. Subscriber Information Dump
Answer: D

QUESTION NO: 86
A 5.0 Cisco Unity system is built as follows:
voice mail only deployment Exchange 2003 server configured as the mailstore

They must import users as follows:
New templates and classes of service have been built. There is no electronic file for import. There is a written list of user names and extensions.
The system must be tested before users are added. Which procedure will best test the system and then proceed with the import?
A. Procedure 2:
Load one user. Test the MWI. Load the remaining users.
B. Procedure 4:
Add a single user. Test with the New Subscriber Load Tool. Observe the MWI. Load the remaining users.
C. Procedure 1:
Load all users. Test the MWI indicator for each.
D. Procedure 3:
Enable Cisco Unity test mode. Load one user. Test the MWI. Load the remaining users.
Answer: A


QUESTION NO: 87
You have just completed a new Cisco Unity installation integrated with a circuit-switched PBX. None of the user's MWI lamps are lighting when they receive messages, but urgent notifications are being received. Which of the following components is most likely the problem?
A. Notifier Queue
B. MIU
C. Notifier
D. Exchange Monitor

Answer: B


QUESTION NO: 88
What is true about a DiRT disaster recovery backup? (Choose one.)
A. It can be restored to a Cisco Unity platform with the operating system and SQL installed.
B. It can be restored to a Cisco Unity installation of an upgraded software level.
C. It can be restored to a Cisco Unity installation of the same software level.
D. It can be restored to a Cisco Unity platform with only the operating system installed.
Answer: C


QUESTION NO: 89
A Cisco Unity 5.0 customer needs better security against toll fraud. Which telephone user password policy will best meet this need?
A. Require 8-digit passwords and non-trivial passwords.
B. Require 30-day forced password changes.
C. Require alphanumeric combination passwords.
D. Require password history for the last 10 passwords.
Answer: A


QUESTION NO: 90
Cisco Unity 5.0 is being installed with a Tadiran Coral III PBX. There will be 24 ports using Dialogic D/120 JCT-LS (12 port) voice cards. Which two operating systems are supported for Dialogic cards? (Choose two.)
A. Windows Server 2003 R2 Standard Edition
B. Windows 2000 Server
C. Windows Server 2003 Standard Edition
D. Windows 2000 Advanced Server
Answer: B,D
QUESTION NO: 91

What is the correct procedure for adding a new subscriber on a Cisco Unity for Domino system?
A. You confirm the Cisco Unity server account has the correct Editoraccess rights to add accounts in Domino.
B. You confirm the subscriber has a Domino account and import them into Cisco Unity through the Cisco Unity system administrator.
C. You create the subscriber through the Cisco Unity system administrator and Cisco Unity creates the Domino account.
D. You confirm the Cisco Unity for Domino voice connector is functioning and create the subscriber through the Cisco Unity Bulk Import Utility.
Answer: B


QUESTION NO: 92
A Cisco Unity voice mail only system with failover is being installed. It will have 24 ports. Which product is necessary to the installation?
A. MSDE
B. MS "Data Replication" 2003
C. SQL Server 2003
D. SQL Server 2000
Answer: D


QUESTION NO: 93
Your customer wants to set some subscriber mailboxes to use the Visual Message Locator feature. On the Subscribers > Features page you gave the subscriber access to the feature, yet it is not functioning. Where else do you need to configure this feature?
A. Cisco Unity Telephone Integration Manager
B. Bulk Edit Utility
C. Advanced Settings Tool--registry setting
D. class of service
Answer: A
QUESTION NO: 94
Cisco Unity is being installed as follows: unified messaging failover enabled

The Cisco Unity servers will include: MSMQ NNTP IIS MSXM 3.0 with SP 1 .NET Framework
Which Microsoft components must be in place prior to installing the Cisco Unity software?
A. Windows 2003 Server with Service Pack 2 Internet Explorer 6.0 SQL Server 2000 Exchange Server 2003
B. Windows 2003 R2 Advanced Server with Service Pack 4 Internet Explorer 6.0 MSDE Exchange Server 2007
C. Windows 2000 with Service Pack 4 Internet Explorer 6.0 MSDE Exchange Server 2003
D. Windows 2003 Datacenter Server with Service Pack 1 Internet Explorer 6.0 SQL Server 2000 Exchange Server 2000
Answer: A


QUESTION NO: 95
Your customer has asked you to install a 96-port Cisco Unity Unified Messaging system. Which three components must be installed on the server before installing the Cisco Unity software ? (Choose three.)
A. MSDE 2000
B. Exchange Server 2003
C. SQL Server 2000
D. Microsoft Internet Explorer 6.0

E. Exchange Server 2007
F. MSXML 3.0
Answer: C,D,F
QUESTION NO: 96
There are three sites at your customer's installation. At sites A and B, Cisco Unity is integrated with Cisco Unified Communications Manager. Site A uses an extension range of 2000-3000, Site B 3100-3500. At Site C Cisco Unity is integrated with an Avaya PBX using DTMF integration with an extension range of 3200-3700. Can subscribers at all three sites use the cross-box login feature and not affect subscriber messaging?
A. Yes, put all three sites in the same Cisco Unity dialing domain.
B. Yes, if the option is initialized in the Advanced Settings Tool.
C. No, only Sites A and B can be configured to use cross-box login.
D. No, Site C in combination with either A or B can be configured to use cross-box login.

Answer: C


QUESTION NO: 97
Where in Cisco Unity does an administrator enable Spoken Commands rather than Press-or-Say voice recognition for subscribers?
A. class of service.
B. Configuration > Voice Recognition
C. Advanced Settings Tool
D. subscriber template
Answer: C


QUESTION NO: 98
Which of these defines the process by which a Cisco Unity Bridge subscriber is automatically built on the Cisco Unity server following an initial message sent to that person via blind addressing ?
A. Cisco Unity Bridge Server Directory Synchronization
B. Cisco Unity Bridge Synchronization
C. Cisco Unity Bridge Mailbox Directory Update
D. Octel Name Net

Answer: D


QUESTION NO: 99
You are running the Cisco Unity Telephone Integration Manager (Cisco UTIM). What information is needed for a Cisco Unified Communications Manager integration with Phone View options?
A. the IP address of Cisco Unified Communications Manager, the failover Cisco Unified Communications Manager IP address, the device naming prefix, MWI On and Off Codes, and the Cisco Unified Communications Manager administration password
B. the IP address of Cisco Unified Communications Manager, the failover IP address, MWI On and Off Codes, the device naming prefix, and thePhoneView telephone logontelephone logon.
C. the IP address of Cisco Unified Communications Manager, the failover Cisco Unified Communications Manager IP address, the device naming prefix, MWI On and Off Codes, the Cisco Unified Communications Manager administration ID and password, and the Phone View password
D. the IP address of Cisco Unified Communications Manager, the failover Cisco Unified Communications Manager IP address, the device naming prefix, MWI On and Off Codes, the CTI user ID and password, and the Cisco Unified Communications Manager administration ID and password
Answer: D


QUESTION NO: 100
A 24-port Cisco Unity for Lotus Domino unified messaging system is being deployed. Where should the Lotus DUCS csServer be installed?
A. on all Cisco Unity and Lotus Domino servers in the domain
B. on Lotus Domino messaging servers with Cisco Unity subscribers
C. on all Lotus Domino messaging servers in the domain
D. on the Cisco Unity server
Answer: B

QUESTION NO: 101
The VPIM directory account is created by which Cisco Unity utility?
A. Configuration Manager
B. Advanced Settings Tool

C. Message Store Monitor
D. Unity Telephone Integration Manager
Answer: A


QUESTION NO: 102
Which is a correct configuration for Cisco Unity with voice recognition?
A. Cisco Unity and voice recognition on-box with all Cisco Unity ports capable of being voice recognition ports.
B. Cisco Unity and a separate 24-port voice recognition server.
C. Cisco Unity and Voice Recognition on-box with 24 ports.
D. Cisco Unity and a separate voice recognition server with up to 144 ports.
Answer: B


QUESTION NO: 103
A Cisco Unity Connection server can interoperate with how many total Cisco Unity, Cisco Unity Connection , or Cisco Unity Express servers ?
A. 15
B. 15,000 contacts regardless of server count.
C. 5
D. 10
Answer: D


QUESTION NO: 104
You have completed setting up your call handlers. What utility can you use when dialed in to verify that calls are routed to the correct call handlers?
A. Unity Diagnostic Viewer
B. Audio Text Manager
C. Gather Unity System Information
D. Port Status Monitor
Answer: D QUESTION NO: 105


The secondary Cisco Unity failover server can have the Exchange mailstore installed on-box under which conditions?
A. Cisco Unity 5.0 voice mail only with Exchange Server 2000 or later.
B. Cisco Unity 5.0 voice mail only with Exchange Server 2003.
C. Cisco Unity 5.0 unified messaging with Exchange Server 2003.
D. Cisco Unity 4.2 or later voice mail only with Exchange Server 2003.
Answer: B


QUESTION NO: 106
In a Cisco Unity Bridge installation, where are updates to Cisco Unity Bridge subscribers stored?
A. UOmni mailbox
B. Unityupdate_"servername"
C. Streams folder inCommserver
D. VPIM Directory Account
Answer: A


QUESTION NO: 107
You are attempting to address a message by extension to a colleague on a Cisco Unity server located in another city. Cisco Unity only gives you a match for the Sales Department distribution list, ID 4110, at your location. You have confirmed your colleague's extension is 4110. Why is this happening?
A. Cisco Unity performs expanding searches when extension numbers are entered.
B. You did not allow blind addressing on the subscribers.
C. You did not change searches to dialing domain on primary location.
D. You did not change searches to Global Directory on primary location.
Answer: A


QUESTION NO: 108
The Cisco Unity server is being upgraded from version 4.21 to version 5.0 with Exchange Server 2003 as the message store. Which two steps ensure a successful upgrade? (Choose two.)

A. Run the Database Optimizer to ensure a "clean" database.
B. Remove Windows 2000 and install Windows 2003.
C. Run the Active Directory Schema Extension Utility.
D. Run the Cisco Unity Upgrade Tool.
E. Run the Cisco Unity System Preparation Assistant.
Answer: C,E
QUESTION NO: 109
Which of these is installed by the Cisco Unity Server Update Wizard?
A. updates for Exchange Server 2007
B. the latest SQL service pack
C. the latest Exchange Server 2003 service pack
D. security updates for Microsoft Windows

Answer: D


QUESTION NO: 110
You are importing subscribers into Cisco Unity using a .csv file. When you attempt to import them you receive errors. You review your .csv file and it shows you have the LAST_NAME, FIRST_NAME, and ALIAS. What are you missing?
A. VOICE_NAME
B. SUBSCRIBER_TEMPLATE
C. DISPLAY_NAME
D. DTMF_ACCESS_ID
Answer: D


QUESTION NO: 111
Cisco Unity 5.0 is being installed on a site using only Exchange 2007. The Message Store Configuration Wizard creates a script file. On which server must you run this script file?
A. the Cisco Unity Server
B. the Active Directory server
C. the Exchange 2007 Partner server
D. the 2007 UM server

Answer: C


QUESTION NO: 112
Message waiting lamps are very slow in coming on after messages are received. The circuit-switched PBX integration is working well and is not the cause. A Cisco Unity port is set to exclusively dial out MWI.
How do you confirm that the problem is corrected?
A. Open the Ports page in the Cisco Unity Telephone Integration Manager. Leave messages for subscribers. Cisco Unity sould immediately send data packets to the phone system.
B. Open the Call Viewer Utility. Leave messages for subscribers. Cisco Unity should immediately send data packets to the phone system.
C. Open the Integration Monitor. Leave messages for subscribers. Cisco Unity should immediately send data packets to the phone system.
D. Open the Ports page on the System Administration screens. Leave messages for subscribers. Cisco Unity should immediately send data packets to the phone system.
Answer: C


QUESTION NO: 113
A customer with two Cisco Unity servers has had a catastrophic failure on one those servers. They have a DiRT disaster recovery backup and want to restore the database of their failed Cisco Unity server to their functioning Cisco Unity server. What do they need to know?
A. The SQL database of the functioning server needs to be combined with the DiRT backup from the failed server.
B. This will work only if the database does not exceed 7500 subscribers.
C. This will work if the Microsoft Exchange Server aliases are unique.
D. The DiRT backup can only be restored to a Cisco Unity installation with a default database.
Answer: D
QUESTION NO: 114

You create which type of objects in Cisco Unity Connection to send messages to remote messaging systems?
A. delivery locations
B. AMIS locations
C. VPIM locations
D. primary locations
Answer: C


QUESTION NO: 115
Which of these, according to best practices, should you configure before adding subscriber templates? (Choose two.)
A. class of service
B. primary location
C. directories
D. public distribution lists
E. audio text template
Answer: A,D
QUESTION NO: 116
You are an administrator for five Cisco Unity systems across the country. A system located in another city gives the error:
Access denied. "Your Windows Domain Account [Domain\login] is not associated with a Cisco Unity subscriber".
What action must be taken?
A. On the Cisco Unity System Access page check the" Allow to Administer all Cisco Unity servers in Domain" box.
B. Use the Grant Unity Access" Utility to grantyourself access.
C. Open the Administrative Access Tool to give yourself permissions to access the other Cisco Unity server.
D. Use the Global Subscriber Manager Utility to give yourself access.
Answer: B QUESTION NO: 117



Which Cisco Unity utility is useful when converting subscribers from a voice mail only system to unified messaging ?
A. Advanced Settings Tool--convert mailbox setting
B. Migrate Subscriber Data
C. Bulk Edit Utility
D. Global Subscriber Manager
Answer: B


QUESTION NO: 118
Cisco Unity secure messaging (encryption) option has been set on all voice mail messages. Subscribers sending messages to Internet subscribers are receiving non-deliverable receipts. How do you resolve this issue?
A. Enable the secure messaging option on the Voice Connector.
B. Remove secure messaging to nonsubscribers.
C. Build a trusted delivery location and trusted Internet subscribers.
D. Use SMTPsecure messaging.
Answer: C


QUESTION NO: 119
A centralzed Cisco Unity system serves several small remote sites. How can they move to the G.729a codec for message storage?
A. In the Cisco Unity system Administrators web tool, In SystemConfigurations, set the Record Sampling Codec on the ports page to 7.29a.
B. In the Cisco Unity Tools depot, in Audio ManagementTools , run the Set Record Format utility.
C. In the Cisco Unity Tools depot, in Advanced Settings Tools, run the Set Codec Sample utility.
D. In Regedit, set the ActiveVoice-->Conversation Sampling 711 DWORD value to 0 and the 7.29a DWORD value to 1.
Answer: B
QUESTION NO: 120

A customer wants a report containing the following information about each subscriber:
-fax extensions
-alias
-first time enrollment status
-Exchange home server name
Which of the following will generate the desired report?
A. the Subscriber Information Dump
B. the Exchange User Report
C. the active Directory Users and Computers LDAP report
D. a preconfigured Cisco Unity SQL/MSDE reporting script
E. no one report gives all this information
Answer: A


QUESTION NO: 121
What is the proper sequence for installing software on the Cisco Unity 5.0 server in a 24-port voicemail only configuration with the message store located on-box?
A. Windows 2003, MSDE, Cisco Unity System Preparation Assistant,ForestPrep and DomainPrep, Microsoft Exchange Server, Active Directory Schema Extension, Cisco Unity Installation and Configuration Assistant
B. Windows 2003, Cisco Unity Preparation Assistant, SQL Server 2000, Microsoft Exchange Server, Active Directory Schema Extension, Cisco Unity Installation and Configuration Assistant
C. Windows 2000, SQL, Cisco Unity System Preparation Assistant,ForestPrep, Microsoft Exchange Server, Active Directory Schema Extension, Cisco Unity Installation and Configuration Assistant
D. Windows 2003, MSDE, Cisco Unity System Preparation Assistant, Exchange Server System Management Tools, Cisco Unity Installation and Configuration Assistant
Answer: A


QUESTION NO: 122
In a Cisco Unity 5.0 system a customer requests a warning tone indicating the caller is close to the maximum message length. Where will this option be configured?
A. This is done in the System Admin page in class of service.

B. This is done in the Advanced Settings Tool.
C. This is not a supported feature in Cisco Unity 5.0.
D. This is done with the Bulk Edit Utility.
Answer: B


QUESTION NO: 123
Which statement is true about a failover configuration?
A. The secondary server can be a smaller, less expensive server since it will only be used for short-term call handling.
B. SQL Server is only required with a Microsoft Exchangemailstore. If failover is installed in a Domino solution, then the IBM Database for Domino is used as the data store mechanism.
C. Microsoft SQL Server is always required with a failover configuration whether with an Exchange or Dominomailstore.
D. ADiRT backup must be run on the primary server and "restored" on the secondary server before installation to synchronize databases.
Answer: C


QUESTION NO: 124
Your customer's off-box message store server has been offline. They just called to inform you that the message server has come back online. How do you confirm that the server is operating?
A. Open the Cisco Unity MTA folder and confirm that there are no messages there.
B. Open the Cisco Unity Message Store Monitor and watch the message flow.
C. Open theUOmni folder on the Cisco Unity server and confirm that there are message waiting indicator on/off requests.
D. Open the Port Status Monitor to verify that the off-box message server is connected.
Answer: A

QUESTION NO: 125
What happens when a subscriber who owns a call handler is deleted from Cisco Unity 5.0?
A. The Cisco Unity program reassigns ownership of call handlers to the subscriber entered on the system > configuration page of the system administration screens.
B. The Cisco Unity program prompts the user to choose a different subscriber to reassign to the deleted subscriber's call handlers.

C. The Cisco Unity program prompts the user to run DbWalker Utility to fix the orphaned call handler.
D. The Cisco Unity program automatically deletes the associated Microsoft Active Directory account.
Answer: A


QUESTION NO: 126
When a CEO receives a call it is forwarded to the CEO's assistant. The first redirect deposits the call into the CEO's mailbox. The CEO wants the call to be redirected to the assistant's mailbox instead. Where would that change be made?
A. Cisco Unity Telephone Integration Manager
B. Edit Switch Utility
C. Cisco Unified Communications Manager
D. Advanced Settings Tool
Answer: D


QUESTION NO: 127
You have been asked to configure a Cisco Unity voice messaging system to deliver messages for subscribers with accounts on a non-Cisco Unity voice messaging system using the AMIS protocol. When configuring the delivery location object for the AMIS target system, which information must you supply about the system to which messages will be delivered?
A. the telephone number and node ID
B. the telephone number, node ID, and extension length
C. the node ID and fully qualified domain name
D. the telephone number, node ID, and fully qualified domain name
Answer: A


QUESTION NO: 128
A Cisco Unity 5.0 customer requires that the auto attendant be restricted from transferring to outside numbers. Which procedure will best accomplish this task?
A. Use a new restriction table. Disable all dial strings that include 91* or 9901. Assign the restriction table to each class of service.

B. Use the default restriction table. Do nothing to it as it is already assigned as the default restriction table for all classes of service.
C. Use a new restriction table. Disable all dial strings. Assign the restriction table to each user via the new user template.
D. Use a new restriction table. Disable all dial strings that include 91* or 9901*. Assign the restriction table to each class of service.
Answer: B


QUESTION NO: 129
A Cisco Unity 5.0 customer requires the import of 300 Exchange users via the LDAP connection as follows:
regular users group executive group system admin group
Using best practices, which procedure should be followed?
A. Procedure 3:
Use the default subscribers template for the regular users group. Create a new executives template with a new executives CoS. Use the default administrators template and the default administrators CoS. Create one .csv file for each separate group to direct the imported subscribers.
B. Procedure 4:
Use the default subscribers template for the regular users group. Create two new executives templates with two new executives classes of service. Use the default administrators template and the default administrators CoS. Use the new executives CoS for the executive template import. Import other subscribers in one group then use Bulk Edit to place them in their correct group.
C. Procedure 1:
Use the default subscribers template for the regular users group. Create a new executives template with a new executives CoS Create a new administrators template but use the default administrators CoS. Import new subscribers to their appropriate group.
D. Procedure 2:
Use the default subscribers template for the regular users group.

Create a new executives template with a new executives CoS. Use the default administrators template and the default administrators CoS. Import new subscribers to their appropriate group.
Answer: D