QUESTION NO: 1
You are a system administrator at Certkiller.com. The corporate network of the company consists of an Active Directory domain. All the servers on the network run Windows Server 2003 servers and all client computers run Windows XP.
Some servers on the corporate network run Microsoft Dynamics CRM 4.0 and client computers run Microsoft Dynamics CRM Client for Microsoft Office Outlook with offline access. The CRM client was installed on client computers few months back using Group Policies.
You now want to automate the process of patch installation on client computers so that patches are applied automatically. To accomplish this task, you decided to use Microsoft Dynamics CRM Patch Configuration tool. However, you realized that the patch should not be installed on the CEO laptop. Which of the following options would you choose to ensure that the patch is applied to all the client computers except CEO's laptop?
A. Move the CEO user account to a different Organizational Unit in the Active Directory.
B. Set the tag to false in the patch configuration file.
C. In the tag in the patch configuration file, specify the CEO user account GUID.
D. Apply the patch to all laptops using the configuration file and then uninstall the patch from the CEO's laptop.
Answer: C
Explanation:
: To ensure that the patch is applied to all the client computers except CEO's laptop, you need to specify the CEO user account GUID in the < ConditionsXsl > tag in the patch configuration file.
The < ConditionsXsl > tag specifies restrictions for installing an update. For example, you can restrict updates by organization, user, operating system, Microsoft Office version, or language type.
The following configuration file excerpt restricts the update for a specific user, based on the user's ID.
< ConditionsXsl > < xsl:transform version="1.0" xmlns:xsl ="http://www.w3.org/1999/XSL/Transform"> IsMandatory ]]>



QUESTION NO: 2
You are a system administrator at Certkiller.com. The company has a small network of 30 users, where there are two Windows Server 2003 servers and rest are client computers that run Windows XP.
One of the servers called CertkillerServer1 on the corporate network runs a Small Business Server 2003. You have been assigned the task to install Microsoft Dynamics CRM 4.0 on CertkillerServer1.
Which of the following limitations must you consider, while installing Microsoft Dynamics CRM 4.0 on CertkillerServer1? (Choose 2. Each correct answer will present a part of the solution).
A. SQL Server Reporting Services cannot be used with SSL on Small Business Server 2003.
B. There is a maximum of 75simultaneous users on Small Business Server 2003.
C. You cannot set up trusts relationships with other domains on Small Business Server 2003.
D. There is a 4GB database limit on Small Business Server 2003.
Answer: B,C
Explanation:
While installing Microsoft Dynamics CRM 4.0 on CertkillerServer1, you need to consider limitations such as a maximum of 75 simultaneous users on Small Business Server 2003 and inability to set up trusts relationships with other domains.
The known limitations of Windows Small Business Server 2003 are as follows:
One domain. You can have only one domain on a Small Business Server network. This domain must be the root of the forest.
No trust relationships. Because only one domain is supported on a Small Business Server network, there can be no trust relationships with other domains. This restriction on trust relationships includes parent-child trust relationships. There can be other domain controllers on the network.
Recommended maximum of 75 simultaneous users. A maximum of 75 simultaneous users can be connected to a Small Business Server, assuming that the appropriate number of client access licenses has been purchased. Client access licenses are enforced in Small Business Server 2003.
Reference : Small Business Server 2003 Limitation http://www.crm4.ws/2008/09/small-business-server-2003-limitations.html




QUESTION NO: 3
You are a system administrator at Certkiller.com. The corporate network of the company consists of an Active Directory domain. All the servers on the network run Windows Server 2003 servers and all client computers run Windows XP. The corporate network runs Microsoft Dynamics CRM
4.0.
You have been asked to find out the organization of a customer of your company. Which server component allows you to determine the organization to which the user belongs?
A. Application server.
B. Discovery service.
C. Web service.
D. Help server.
Answer: B
Explanation:
To determine the organization to which the user belongs, you need to use Discovery service. The Discovery Service installs the components that are required for users to find the organization that they are a member of a multitenant deployment. Application Server: Provides the necessary components and Web services needed to run the Web application server that is used to connect users to Microsoft Dynamics CRM data. Help Server: Provides the components needed to make Microsoft Dynamics CRM Help available to users. Microsoft Dynamics CRM SDK Server: Provides the components needed to run applications that use the methods described in the Microsoft Dynamics CRM 4.0 Software Development Kit (SDK). Web Service: Installs the components need to run the Microsoft Dynamics CRM platform. Microsoft Dynamics CRM Processing Asynchronous Service: This service is used to process queued asynchronous events such as bulk e-mail or data import. Reference : CRM Software | MS CRM 4.0/ Multiple Server Deployment http://www.crm4.ws/2008_10_07_archive.html


QUESTION NO: 4
You are a system administrator at Certkiller.com. The corporate network of the company consists of an Active Directory domain. All the servers on the network run Windows Server 2003 servers and all client computers run Windows XP. The corporate network runs Microsoft Dynamics CRM
4.0.

Your subordinate employee wants to study CRM server architecture to understand its working better. He wants to know, on which of the four conceptual layers the most business logic is implemented. Which of the following options would you choose to give him the correct answer?

A. Presentation
B. Platform
C. Application
D. Database
Answer: B
Explanation:
The most business logic is implemented on Platform layer.
The most important component of the Microsoft Dynamics CRM Server architecture is the platform layer. It contains the metadata. The underlying data structures use the metadata to control how the platform and user interface operates and appears.
The metadata abstracts the underlying data storage details, such as schema and data access, from the higher level constructs of domain logic implementation and user interface. The metadata enables the platform to abstract itself away from the implementation details that frequently cause problems with upgrades and extensibility. The platform layer also plays a significant role in Microsoft Dynamics CRM security. Each user's privileges are stored in the Microsoft Dynamics CRM database. It is the platform layer's responsibility to cache user privileges and determine if a user can perform a specific action based on the security role's privileges and access levels. The platform layer also interacts with the reporting functionality that is provided by SQL Reporting Services.
The platform layer constructs the filtered SQL views used for reporting. When the platform constructs a filtered view, it builds rows based on security checking, directly into the query statement. This means the returned dataset only includes the records to which the user has access.
Reference : Microsoft Dynamics CRM Server Architecture http://www.crm4.ws/2008/10/microsoft-dynamics-crm-server.html


QUESTION NO: 5
You are a system administrator at Certkiller.com. The corporate network of the company consists of an Active Directory forest having two domains under it. One of the domains called Certkiller was configured as Windows 2000 mixed mode domain and the other called ExamKing was configured as Windows Server 2003 Native mode domain.

You have been asked to deploy CRM server in such as way that users in both domains can

access Microsoft CRM. Which of the following combinations of servers would you use to install Microsoft CRM in the Certkiller.com forest?
A. A SQL Server inCertkiller and a CRM server in ExamKing
B. A SQL Server inExamKing and a CRM server in ExamKing.
C. A SQL Server inCertkiller and a CRM server in Certkiller
D. The SQL Server can be in either domain, and the CRM server can be in either domain.
Answer: B
Explanation:
To install Microsoft CRM in the Certkiller.com forest, you need to install SQL Server in ExamKing and a CRM server in ExamKing
When MS Dynamics CRM is installed in a native mode domain, users located in a mixed mode domain can access MS Dynamics CRM. You need to place both the servers on the same domain because the computers running MS Dynamics CRM Server roles and the computer running SQL Server should be on the same LAN to handle the large amount of traffic that pass through them.
Reference : Microsoft Dynamics CRM 4.0 Planning Guide/ Multiple -domain and cross- forest implications/ Microsoft Dynamics CRM Server placement http://www.sonomapartners.com/docs/MicrosoftCRM4-ImplentationGuide-Planning.pdf
Section 2, Planning for Hardware (0 Questions) Section 3, Planning for Software (3 Questions)


QUESTION NO: 6
You are a system administrator at Certkiller.com. The corporate network of the company consists of an Active Directory domain. All the servers on the network run different editions of Windows Server 2003 servers with the latest Service Pack and all client computers run Windows XP. The company has decided to deploy Microsoft CRM 4.0 on the network to provide better customer care.
You have decided to use two servers for Microsoft CRM 4.0 deployment, one to store CRM data and the other to store CRM application. You want to install SQL Server to store the CRM data. Which of the following combinations of servers can be used to deploy CRM 4.0 on different servers? (Choose the 2 that apply).
A. Use Windows Server 2003 Standard Edition to install both SQL Server 2005 and CRM Server.
B. Use Windows Server 2003 Web Edition to install SQL Server 2005 and use Windows Server
2003 Standard Edition to install CRM Server.

C. Use Windows Server 2003 Standard Edition to install SQL Server 2005 and use Windows Server 2003 Web Edition to install CRM Server.
D. Use Windows Server 2003 Standard Edition to install SQL Server 2000 and use Windows Server 2003 Web Edition to install CRM Server.
Answer: A,C
Explanation:
To install SQL Server to store the CRM data, you can use either Windows Server 2003 Standard Edition to install both SQL Server 2005 and CRM Server or use Windows Server 2003 Standard Edition to install SQL Server 2005 and use Windows Server 2003 Web Edition to install CRM Server.
The operating system requirements for the Microsoft Dynamics CRM 4.0 Server are as follows: Windows Server 2008 (formerly Longhorn Server) Windows Server 2003, Standard Edition, with SP2 Windows Server 2003, Enterprise Edition, with SP2 Windows Server 2003, Datacenter Edition, with SP2 Windows Server 2003, Web Edition, with SP2
You cannot use Windows Server 2003 Web Edition, to deploy Microsoft SQL Server, other than SQL Server 2005 Express Edition. CRM 4.0 is dependent on SQL Server 2005.
Reference : Chapter 4. Requirements for CRM 4.0 http://safari.oreilly.com/9780768680249/ch04
Reference : Microsoft Dynamics CRM 4.0 system requirements http://www.microsoft.com/dynamics/crm/product/systemrequirements.mspx
Reference : Overview of Windows Server 2003 Web Edition/ Limitations http://technet.microsoft.com/en-us/windowsserver/bb430828.aspx


QUESTION NO: 7
You are a system administrator at Certkiller.com. The corporate network runs Windows Server 2000, Windows Server 2003, and Windows Server 2008 servers.
You have been asked to deploy Microsoft Dynamics CRM 4.0 on the corporate network. On which of the following servers can you install Microsoft CRM 4.0? (Select two. Each correct answer will form a part of the solution).


A. Windows Server 2000 with Service Pack 4.
B. Windows Server 2008.
C. Windows Server 2003 Datacenter Edition with Service Pack 2.
D. Windows Server 2003Enterprise Edition with Service Pack 1.
Answer: B,C
Explanation:
You can install Microsoft CRM 4.0 on Windows Server 2008 and Windows Server 2003 Datacenter Edition with Service Pack 2
The operating system requirements for the Microsoft Dynamics CRM 4.0 Server are as follows: Windows Server 2008 (formerly Longhorn Server) Windows Server 2003, Standard Edition, with SP2 Windows Server 2003, Enterprise Edition, with SP2 Windows Server 2003, Datacenter Edition, with SP2 Windows Server 2003, Web Edition, with SP2
Reference : Microsoft Dynamics CRM 4.0 system requirements http://www.microsoft.com/dynamics/crm/product/systemrequirements.mspx


QUESTION NO: 8
You are a system administrator at Certkiller.com. The corporate network of the company consists of an Active Directory domain. All the servers on the network run Windows Server 2003 servers and all client computers run Windows XP.
You want to install Microsoft Dynamics CRM 4.0 for testing purposes. Which of the following is the minimum requirement for the deployment of Microsoft Dynamics CRM 4.0 with SQL Server? (Select two. Each correct answer will form a part of the solution).
A. Windows Server 2003 with latest service pack
B. SQL Server 2005 with latest service pack.
C. Windows Server 2000 with latest service pack
D. SQL Server 2000 with latest service pack
Answer: A,B
Explanation:
The minimum requirements for the deployment of Microsoft Dynamics CRM 4.0 with SQL Server include both Windows Server 2003 and SQL Server 2005 with the latest service packs.

The operating system requirements for the Microsoft Dynamics CRM 4.0 Server are as follows: Windows Server 2008 (formerly Longhorn Server). Windows Server 2003, Standard Edition, with SP2 Windows Server 2003, Enterprise Edition, with SP2 Windows Server 2003, Datacenter Edition, with SP2 Windows Server 2003, Web Edition, with SP2

However, Organizations cannot use Windows Server 2003 Web Edition, to deploy Microsoft SQL Server, other than SQL Server 2005 Express Edition. CRM 4.0 is dependent on SQL Server 2005.
Reference: Chapter 4. Requirements for CRM 4.0 http://safari.oreilly.com/9780768680249/ch04
Reference: Microsoft Dynamics CRM 4.0 system requirements http://www.microsoft.com/dynamics/crm/product/systemrequirements.mspx
Reference: Overview of Windows Server 2003 Web Edition/ Limitations http://technet.microsoft.com/en-us/windowsserver/bb430828.aspx


QUESTION NO: 9
You are a system administrator at Certkiller.com. The corporate network of the company consists of an Active Directory domain. All the servers on the network run Windows Server 2003 servers and all client computers run Windows XP.
You have been asked to deploy Microsoft Dynamics CRM 4.0 on the corporate network. The network consists of two new servers that Microsoft SQL Server 2005 and Microsoft Exchange Server 2007 that need to be used as a part of the Microsoft CRM 4.0 infrastructure.
You need to deploy both the Microsoft SQL Server 2005 and Microsoft Exchange Server 2007 in a cluster. Which of the following configuration options should you choose to deploy both the servers in a cluster? (Select all that apply)
A. Active/Active clustering for SQL
B. Active/Passive clustering for SQL
C. Active/Passive clustering for Exchange.
D. Active/Active clustering for Exchange.
Answer: A,B,C
Explanation:


To deploy both the Microsoft SQL Server 2005 and Microsoft Exchange Server 2007 in a cluster, you can use both Active/ Active and Active/Passive clustering for SQL and Active/Passive clustering for Exchange.
Microsoft Dynamics CRM 4.0 supportsboth Active/Passive and Active/Active SQL Clustering, however, with Active/Active the database can only be on one Active node at a time so really you have two Active/Passive nodes but both nodes can be active and have databases on them and then they can fail over to the other. Besides SQL Clustering we also support SQL Mirroring and Named Instances out of the box.
Clustering can be best described as a technology that automatically allows one physical server to take over the tasks and responsibilities of another physical server that has failed.
Active / Passive SQL Clustering An Active/Passive, or Single Instance cluster, refers to a scenario where only one instance of SQL Server is running on one of the physical node in the cluster, and the other physical node does nothing, other then waiting to takeover should the primary node fail, or a manual failover for maintenance.
Active / Active SQL Clustering An Active/Active SQL Server cluster means two separate SQL Server instances are running on both nodes of a two-way cluster. Each SQL Server acts independently, and users see two different SQL Servers instances. If one of the SQL Servers in the cluster should fail, then the failed instances of SQL Server will failover to the remaining server. This means that then both instances of SQL Server will be running on one physical server, instead of two.
Microsoft CRM Server 3.0 will operate with a Microsoft SQL Server cluster that is configured as an active-passive cluster. The Exchange Server cluster must be configured as an active/passive cluster. Microsoft CRM 3.0 only supports Active/Passive SQL Clustering with the default instance and don't support named instances.
Reference : SQL Cluster Support, Named Instances and a Mirror! http ://www.tekoppele.com/Blog/post/2008/04/SQL-Cluster-Support2c-Named-Instances-and-a-Mirror!. aspx
Reference : Installing a new Microsoft CRM deployment http://www.microsoft.com/dynamics/crm/using/deploy/clusteringsqlservers.mspx
Reference : Install Microsoft Dynamics CRM 3.0 Server using a Microsoft Exchange Server cluster environment http://www.microsoft.com/dynamics/crm/using/deploy/clusteringexchangeservers.mspx

Reference : Microsoft CRM 3.0 and SQL Clustering

http://blogs.msdn.com/mscrmfreak/archive/2005/12/31/508331.aspx

QUESTION NO: 10
You are a system administrator at Certkiller.com. The corporate network of the company consists of an Active Directory domain. All the servers on the network run Windows Server 2003 servers and all client computers run Windows XP.
You have been asked to install Microsoft Dynamics CRM Server 4.0 immediately. However, due to some emergency, you will not be in the office for a few days and therefore will not be able to install CRM server. As an alternate solution, you decided to ask your colleague to install Microsoft Dynamics CRM Server 4.0 on the corporate network.
However, you do not want to give your colleague Domain Administrator privileges. Which of the following privileges will your colleague require to install Microsoft Dynamics CRM Server 4.0 in this scenario? (Select2. Each correct answer will present a part of the solution)
A. Local Administrator privileges on the Domain Controller.
B. SQL Server Administrator privilege.
C. Local Administrator privileges on the CRM computer.
D. Local Administrator privileges on the Exchange server computer.
Answer: B,C
Explanation:
To allow install Microsoft Dynamics CRM Server 4.0 in this scenario, you need to give user the SQL Server Administrator privilege and Local Administrator privileges on the CRM computer.
Typically, different Microsoft Dynamics CRM administrators are not the same user. In this case, you must grant the user who runs Deployment Manager the permissions that are required to create a new organization. The deployment administrator manages the Microsoft Dynamics CRM deployment. The deployment administrator has the following capabilities: Create organizations, Import organizations, Enable organizations, Disable organizations, and Edit organizations.
The user who is the deployment administrator is not automatically added to the existing organization. However, the user can be added to an existing organization as a user in Microsoft Dynamics CRM. The deployment administrator is the system administrator of any organization that the deployment administrator creates or imports. Additionally, the deployment administrator has access to the organization in Microsoft Dynamics CRM

The deployment administrator must have the following roles and permissions:

On the computer that is running Microsoft SQL Server, the user must be a member of the following groups:
The local administrators group The Microsoft SQL Server administrator group
Reference : How to assign the minimum permissions to a deployment administrator in Microsoft Dynamics CRM 4.0 http://support.microsoft.com/kb/946686
Section 2, Understanding Server Roles (1 Questions)


QUESTION NO: 11
You are a system administrator at Certkiller.com. The corporate network of the company consists of an Active Directory domain. All the servers on the network run Windows Server 2003 servers and all client computers run Windows XP.
You have been asked to deploy Microsoft Dynamics CRM 4.0 on the corporate network. Due to the estimated heavy use of the system, you have been asked to use three different physical server computers to install Application server role, the Platform server role and the other server roles of CRM server deployment.
Which of the following options would you choose to accomplish the desired task in most efficient way?
A. Run Microsoft Dynamics CRM 4.0 setup.exe on all the three servers, separately and install CRM by selecting the typical installation type. Then, unregister thedll files from each server that are not required for that role to run.
B. For each of the three roles, create three XML configuration files that contain the necessary data to install server roles. Through command line, run the installation program on each of the three servers by specifying the appropriate XML file each time.
C. Run Microsoft Dynamics CRM 4.0 setup.exe on all the three servers, separately,select the custom installation option, and then select the appropriate server roles each time.
D. Run Microsoft Dynamics CRM 4.0 setup.exe on all the three servers separately and install CRM by selecting the typical installation type. After installation, disable the services that you don't want to run.
Answer: B Explanation:

To accomplish the desired task in most efficient way, you need to write three XML configuration files which contain the server roles necessary for each of the three servers. Run the installation program on the three servers from the command line, specifying the appropriate XML file each time.
When you install Microsoft Dynamics CRM, you have the following three choices for load balancing the Microsoft Dynamics CRM Web application, where both servers in the network load-balancing (NLB) cluster must have the following server-group roles or individual server roles installed.
Full-server install (typical install). Application-server role group install (custom install). Server role install (command-line install by using an XML configuration file).
Therefore the best way to install different roles on different servers is to select the "Server role install option" and perform command line install using XML configuration files.
Reference : Install Microsoft Dynamics CRM 4.0 Server on multiple computers / Multiple-server configuration overview http://rc.crm.dynamics.com/rc/regcont/en_us/op/articles/crm_server_nlb.aspx
Section 3, Understanding Security (7 Questions)


QUESTION NO: 12
You are a system administrator at Certkiller.com. The corporate network of the company consists of an Active Directory domain. All the servers on the network run Windows Server 2003 servers and all client computers run Windows XP.
You have installed Microsoft Dynamics CRM 4.0 on the corporate network manually. You have installed the CRM server, SQL server, Exchange server, Reporting Services server and Domain Controller on different computers and now wants to manually add the user and computer accounts to security groups.
To which two security groups, you must add the computer account of the CRM server? (Choose 2. Each correct answer will present a part of the solution).
A. ReportingGroup.

B. SQLAccessGroup.

C. PrivUserGroup.
D. PrivReportingGroup.
Answer: B,C
Explanation:
You must add the computer account of the CRM server in SQLAccessGroup and PrivUserGroup .
The element is required so that setup will use the existing security groups in Active Directory rather than creating them during installation. Secondly, when automanagegroupsoff ="true", then the CRM server will not add or remove any members to those groups. This is required because the CRM Server running under the "Network Service" credentials doesn't have rights to change the group membership when CRM users are created.
The computer accounts needed to be members of the 4 security groups. All CRM User Accounts need to be members of the " CRMUserGroup " and " CRMReportingGroup " groups, and the CRM Server was a member of the " CRMPrivUserGroup " and " CRMSQLAccessGroup " groups.
Reference : Installing Microsoft CRM 3.0 at Microsoft (Part II) http://blogs.msdn.com/ukcrm/archive/2005/12/07/501187.aspx


QUESTION NO: 13
You are a system administrator at Certkiller.com. The corporate network of the company consists of an Active Directory domain. All the servers on the network run Windows Server 2003 servers and all client computers run Windows XP. The corporate network runs Microsoft Dynamics CRM
4.0.
The company uses Microsoft CRM 4.0 marketing campaigns to send large numbers of emails for marketing campaigns. Recently, you have discovered that some of the campaign emails of the Certkiller.com are being blocked by the anti-spam software used in the customer companies. On investigating, you discovered that this is happening because the tracking token in the CRM has long strings of digits in it.
Which of the following options would you choose to ensure that all the relevant email is tracked in CRM, and the customers of the company also receive all the marketing information emails of the company?
A. Remove tracking token configuration from the CRM and instruct users to manually track all incoming email messages.
B. Configure a shorter tracking token on CRM.


C. Configure CRM to store the tracking token in the message header of the email instead of in the subject line.
D. Remove tracking token configuration from the CRM, and configure smart matching.
E. None of the above.
Answer: D
Explanation:
To ensure that all the relevant email is tracked in CRM, and the customers of the company also receive all the marketing information emails of the company, you need to remove tracking token configuration from the CRM, and configure smart matching.
The e-mail tracking token is used help the router decide if an incoming e-mail should be tracked in CRM or not, and if it is to be tracked it will ensure that the correct regarding object is set for the received e-mail activity. This option still exists in v4, however it is now optional. MSCRM v4 utilizes smart matching technology which renders the tracking token obsolete.
Smart matching enables the e-mail router to process incoming e-mail to determine CRM relevance by comparing subject lines and party lists (user e-mail addresses in the to :, from:, cc: and bcc: lists) with e-mails already existing in CRM. The tracking token can be configured or enabled/disabled by a CRM system administrator via the System Settings dialog.
Reference : What's New in Microsoft Dynamics CRM 4.0 E-mail Integration http://blogs.msdn.com/crm/archive/2008/01/29/what-s-new-in-microsoft-dynamics-crm-4-0-e-mail-integration.aspx


QUESTION NO: 14
You are a system administrator at Certkiller.com. The corporate network of the company consists of an Active Directory domain. All the servers on the network run Windows Server 2003 servers and all client computers run Windows XP.
The company wants to deploy CRM 4.0 on the network and wants to use two different computers to install CRM database and CRM application. Which of the following options would you configure on the network, so that no data is transmitted in clear text at any point in the network and the sensitive information on the network remains safe?
A. Configure passwords complexity requirements using Group Policy.
B. Configure EFS on both the servers and the CRM client computers.
C. Configure IPSec on both the servers and the CRM client computers.
D. Configure SSL and require it for use with CRM.


Answer: C
Explanation:
To ensure that no data is transmitted in clear text at any point in the network and the sensitive information on the network remains safe, you need to configure IPSec on both the servers and the CRM client computers.
EFS does not offer any protection while data is in transit over the network. If that is a concern, then the Microsoft Dynamics CRM server should be configured with HTTPS. Intra-domain communication can also be protected using IPSec.
Reference : Using Encrypting File System to Protect Microsoft Dynamics CRM Data on a V3c Client Running Windows XP Professional / Data Protection over the Network http://www.microsoft.com/downloads/details.aspx?FamilyID=035d381b-d793-480e-8554-fff8cea6d6ec&displaylang=en


QUESTION NO: 15
You have recently joined Certkiller.com as system administrator. The corporate network of the company consists of an Active Directory domain. All the servers on the network run Windows Server 2003 servers and all client computers run Windows XP.
The corporate network runs Microsoft Dynamics CRM 4.0. You have been asked to manage Microsoft Dynamics CRM 4.0. However, to understand it properly, you want to know the purpose of using Active Directory in Microsoft Dynamics CRM 4.0.
For which of the following purposes does Microsoft Dynamics CRM 4.0 use Active Directory? (Select two. Each correct answer will form a part of the solution).
A. To Implement permissions for Microsoft Dynamics CRM
B. To verify the installation of user's privileges
C. To manage user license
D. To authenticate users
Answer: B,D
Explanation:
Microsoft Dynamics CRM 4.0 use Active Directory to verify the installation of user's privileges and to authenticate users.
In Microsoft Dynamics CRM 3.0 and in Microsoft Dynamics CRM 4.0, a user record is associated
with an Active Directory user account. When you create a Microsoft Dynamics CRM user record, the user's Active Directory logon settings are also specified. The information about the user record is automatically read from the Active Directory directory service.

For example, the information about the first name, the last name, and the e-mail address is read from Active Directory. Then, the information is stored in Microsoft Dynamics CRM. Additionally, the GUID of the Active Directory user account is also stored in Microsoft Dynamics CRM. If you change the logon name of a Microsoft Dynamics CRM user record in Active Directory, Microsoft Dynamics CRM can no longer use the logon name to locate the user in Active Directory. Therefore, the Microsoft Dynamics CRM user cannot log on to Microsoft Dynamics CRM. To make sure that a user can successfully log on to Microsoft Dynamics CRM, change the user name and the logon name for the user record in Microsoft Dynamics CRM.
Reference : How to change the user name and the logon name for a user record in Microsoft Dynamics CRM http://support.microsoft.com/kb/930853


QUESTION NO: 16
You are a system administrator at Certkiller.com. The corporate network of the company consists of an Active Directory domain. All the servers on the network run Windows Server 2003 servers and all client computers run Windows XP. The corporate network runs Microsoft Dynamics CRM
4.0. However the email traffic is processed exclusively by Exchange 2003.
Due to the domain controller failure, you have restored Active Directory from a two-week old backup. After the restore, you discovered that the, Microsoft Dynamics CRM is not working properly. You decided to troubleshoot the problem. Now which of the following CRM objects should you check for corresponding objects in Active Directory? (Select two. Each correct answer will form a part of the solution).
A. Contacts.
B. Teams.
C. Queues.
D. Users.
Answer: C,D
Explanation:
The CRM objects for corresponding objects in Active Directory are Queues and Users. Microsoft Dynamics CRM stores user information in Active Directory to provide application security. You also add users to active directory with an email address before creating an Exchange mailbox and creating queues.

Reference : Active Directory Security Groups forMSCRM

http://ayazahmad.wordpress.com/2007/01/26/active-directory-security-groups-for-mscrm/
Reference : Re: Problems setting up Queues in CRM 3.0 http://www.eggheadcafe.com/forumarchives/crmdeployment/jan2006/post24879748.asp


QUESTION NO: 17
You are a system administrator at Certkiller.com. The corporate network of the company consists of an Active Directory domain. All the servers on the network run Windows Server 2003 servers and all client computers run Windows XP. The corporate network runs Microsoft Dynamics CRM
4.0.
The corporate network contains two domain controllers. The company uses different physical servers for CRM Server, SQL Server, SQL Server Reporting Services, Exchange Server, and DNS. All computers are in the same domain. For which of the following purposes does Microsoft Dynamics CRM 4.0 use Active Directory?
A. Name resolution.
B. Managing Business Units.
C. User authorization.
D. User authentication.
Answer: D
Explanation:
Microsoft Dynamics CRM 4.0 uses Active Directory for User authentication. Microsoft Dynamics CRM stores user information in Active Directory to provide application security.
Reference : Active Directory Security Groups forMSCRM http://ayazahmad.wordpress.com/2007/01/26/active-directory-security-groups-for-mscrm/


QUESTION NO: 18
You are a system administrator at Certkiller.com. The corporate network of the company consists of an Active Directory domain. All the servers on the network run Windows Server 2003 servers and all client computers run Windows XP. The corporate network runs Microsoft Dynamics CRM
4.0.
You have recently installed Microsoft Dynamics CRM 4.0 on a server called CertkillerServer1 that
can be accessed using the URL http://crm.

However, a few users complained that they cannot connect to the CRM server. They informed that whenever they try to connect to the CRM site using Internet Explorer, the Internet explorer starts and then close down immediately.
Which of the following options would you choose to ensure that the users can connect to the CRM server using the URL? (Select two. Each correct answer will present a part of the solution)
A. Configure the users' computers to download the updates automatically and install them.
B. Map the networkdrive of users' computers to \\ CertkillerServer1\crm, and then restart Internet Explorer.
C. In the Internet Explorer of the users' computers, add http://crm in theTrusted sites.
D. Disable popup blocking on the users' computers, or enter http://crm in the popup blocker's exceptions list.
Answer: C,D
Explanation:
To ensure that the users can connect to the CRM server using the URL, you need to add http://crm in the Trusted sites in the Internet Explorer of the users' computers and disable popup blocking on the users' computers, or enter http://crm in the popup blocker's exceptions list.
Random authentication errors can be solve by adding http://crm into the trusted sites. With SP2, Internet Explorer now includes a popup blocker. The blocker is enabled by default. Once SP2 is installed, anyone using Webmail may find that it no longer functions correctly. The solution is to create an exception for the affected webmail site (e.g. webmail.uvic.ca for UVic's webmail server). Alternatively, the popup blocker could be disabled.
When a popup is blocked, a message appears in the new Information Bar. Users can click on the Information Bar and take various actions, including viewing the blocked popup, changing blocker settings and adding the site in question to an allow list.
Reference : Resolving problems caused by Windows XP Service Pack 2 / Popup blocker and Webmail http://helpdesk.uvic.ca/software/downloads/win-xp/winxp-sp2-problems.html
Reference : Microsoft Dynamics CRM 3.0 Virtual PC Demonstration - August 2007 Release http://blogs.msdn.com/crm/archive/2007/08/20/microsoft-dynamics-crm-3-0-virtual-pc-demonstration-august-2007-release.aspx
Section 4, Understanding the Software Installation Process (4 Questions)



QUESTION NO: 19
You are a system administrator at Certkiller.com. The corporate network of the company consists of an Active Directory domain. All the servers on the network run Windows Server 2003 servers and all client computers run Windows XP. The corporate network runs Microsoft Dynamics CRM
4.0.
You have been assigned the task to run Microsoft Dynamics upgrade. To accomplish the assigned task, you checked the minimum hardware and software requirements for the Microsoft Dynamics upgrade and find them alright. Next you need to ensure the services that must be running on the server before running the Microsoft Dynamics upgrade on the server.
Which of the following SQL Server services, you need to ensure are running on the server before running the Microsoft Dynamics upgrade on the server? (Choose 2. Each correct answer will present a part of the solution).
A. Full Text Indexing service
B. Browser service
C. SQL Server Agent.
D. Active Directory Helper service.
Answer: A,C
Explanation:
The SQL Server services that you need to ensure are running on the server before running the Microsoft Dynamics upgrade on the server are Full Text Indexing service and SQL Server Agent.
If you upgrade your database to SQL 2005, you *MUST* ensure that full-text indexing is enabled on your SQL 2005 database prior to running the installation progam . The CRM 4 installation does not test for this, and if full text indexing is not enabled, you will encounter an installation error and be left with the only option of reinstalling CRM 3 and restarting the entire process.
You may even have to reinstall your operating system or restore the OS from backups as you may have difficulties with the CRM 3 installation process as well after a botched CRM 4 installation.
Before you install either Microsoft SQL Server 2005 or Microsoft Dynamics CRM 3.0 Server, review your server installations and note the following SQL Server Agent must be started. This service can be configured to automatically start when the computer is started
Reference : CRM 4 - Installation and Upgrade Tips http://www.shanmcarthur.net/Default.aspx?DN=362a479d-93ad-40e0-b14e-6328b66784b3

Reference : Troubleshooting system administration in Microsoft Dynamics CRM 3.0 http://www microsoft com/dynamics/crm/using/troubleshooting/tssysadmin mspx



QUESTION NO: 20
You are a system administrator at Certkiller.com. The corporate network of the company consists of an Active Directory domain. All the servers on the network run Windows Server 2003 servers and all client computers run Windows XP.
You have been asked to install Microsoft Dynamics CRM 4.0 on the corporate network. You decided to use Environmental Diagnostic Wizard to conduct various checks to ensure a smooth installation. Which of the following elements can be checked using Environmental Diagnostic Wizard? (Choose the 3 that apply).
A. The accessibility of DNS Server
B. Availability of disk space on the CRM server
C. Active Directory Domain Model
D. If the SQL Server Agent is running on the SQL Server
Answer: A,B,D
Explanation:
The elements that can be checked using Environmental Diagnostic Wizard include the accessibility of DNS Server, availability of disk space on the CRM server, and If the SQL Server Agent is running on the SQL Server.
The Setup program starts an environmental diagnostic tool that detects and reports back on the current environmental settings.
SQL Server service is running SQL Server Agent is running Indexing service is running The Setup user has the appropriate privileges required to create the databases IIS has all the parameters set up correctly There are no Domain Controller conflicts
Reference : Environmental Diagnostic Wizard http://www.crm4.ws/2008/10/environmental-diagnostic-wizard.html


QUESTION NO: 21
You are a system administrator at Certkiller.com. The corporate network of the company consists of an Active Directory domain. All the servers on the network run Windows Server 2003 servers and all client computers run Windows XP

You have recently installed Microsoft Dynamics CRM 4.0 on a server that hosts an intranet site.

After few days a CRM user informed you that his CRM user account, which was set up two days ago, has stopped working properly.
He informed that he can only read information using that account and cannot update any information using that account. Which of the following options would you choose to correct the problem?
A. You need to register Microsoft Dynamics CRM 4.0.
B. You need to change the user license type from read-only to administrative.
C. You need to change the user license type from read-only to full.
D. You need to change the server license key from a trial license to a full license.
Answer: A
Explanation:
To correct the problem, you need to register Microsoft Dynamics CRM 4.0. If you do not register Microsoft Dynamics CRM within 30 days of installing Microsoft Dynamics CRM, the product will change to read-only mode. When the product is in read-only mode, data can no longer be updated and new data can no longer be entered into the system.
Reference : Microsoft Dynamics CRM 4.0 Implementation Guide/ Register Microsoft Dynamics CRM 4.0 http://www.sonomapartners.com/docs/MicrosoftCRM4-ImplentationGuide-Installing.pdf .


QUESTION NO: 22
You are a system administrator at Certkiller.com. The corporate network of the company consists of an Active Directory domain. All the servers on the network run Windows Server 2003 servers and all client computers run Windows XP. The corporate network has recently started using Microsoft Dynamics CRM 4.0 trial version.
The employees of the company started testing it using data. You have been asked to upgrade the CRM trial version to a production version. Which of the following options would you set correctly so that you do not have to reinstall of the product?
A. Port number of the CRM website.
B. Base Currency code.
C. Organization name
D. License Key.
Wring answer was pointed out


Answer: D
Explanation:
In order to upgrade from a trial version of CRM to a live version, simply enter a new non expiring key within the License Manager utility. CRM does not need to be reinstalled.
Reference : What's New Installation and Configuration /Trial Version of Microsoft CRM http://download.microsoft.com/download/4/7/2/47228AC0-022C-4C0F-884A-753D11F89E56/CRMWhatsNewTech.pdf


QUESTION NO: 23
You are a system administrator at Certkiller.com. The corporate network of the company consists of an Active Directory domain. All the servers on the network run Windows Server 2003 servers and all client computers run Windows XP. The corporate network runs Microsoft Dynamics CRM
3.0.
You want to upgrade a Microsoft Dynamics CRM 3.0 installation to Microsoft Dynamics CRM 4.0. However, you want to continue using existing Email Router that was being used. Which of the following options would you choose to continue using the Email Router after the upgrade?
A. Perform upgrade process without making any change in the Email Router.
B. Uninstall the Email Router, Perform the upgrade, and then re-install the CRM 4.0 Email Router.
C. Perform upgrade process without making any change in the Email Router and then run the Rules Deployment Wizard again.
D. Leave the Email Router in place during the upgrade process and use the Deployment wizard to configure the Email router following the upgrade.
Answer: B
Explanation:
To continue using the Email Router after the upgrade, you need to uninstall the Email Router, Perform the upgrade, and then re-install the CRM 4.0 Email Router. If you plan to use the same Microsoft Dynamics CRM E-mail Router, you must run the Configuration Wizard to configure the router for the new environment after uninstalling and reinstalling it.
Reference : How to move the Microsoft Dynamics CRM 4.0 deployment http://support.microsoft.com/kb/952934
QUESTION NO: 24


You are a system administrator at Certkiller.com. The corporate network of the company consists of an Active Directory domain. All the servers on the network run Windows Server 2003 servers and all client computers run Windows XP.
The corporate network has recently deployed Microsoft Dynamics CRM 4.0. All the emails sent to customers by the employees of the company or received by the company by customers are being tracked in CRM. However, the CEO of Certkiller complained that some emails, which had been sent quite a few days back by a replying to the Marketing Head took four days to appear in CRM.
When, you tried to troubleshoot the problem, you discovered that all components of the IT infrastructure are running correctly and that all other emails from that customer appeared in CRM soon after being received.
However, you noticed that the Marketing Head was out of the office for a vacation during that period and therefore did not see the emails in his Outlook inbox. Which of the following actions can you take to ensure that the same problem does not occur again?
A. Ensure that Marketing Head always configures his Outlook to forward his messages to the CEO when he is away.
B. Ensure that Marketing Head configures personal options in his Outlook in such a way that the e-mail messages from CRM, Leads, Accounts, and Contacts are tracked.
C. Install and configure the E-mail Router to process incoming messages for the Marketing Head.
D. Ensure that Marketing Head configures personal options in his Outlook in such a way so all e-mail messages are tracked.
Answer: C

Explanation:
To ensure that the same problem does not occur again, you need to install and configure the E-mail Router to process incoming messages for the Marketing Head.
The Marketing Head did not see the emails in his Outlook inbox when he was out of the office for that period because he must be using The Microsoft Dynamics CRM Client for Outlook, which must be running for e-mails to be sent or tracked in Microsoft Dynamics CRM. If the Microsoft Dynamics CRM Client for Outlook is not running, the e-mails will be queued until Outlook is launched and connects to the Microsoft Dynamics CRM server and to the mail server.
To ensure that the problem does not occur again, you need to Install and configure the E-mail Router to process incoming messages for the Marketing Head. The E-mail Router can be used to connect to Exchange and POP3 mailboxes to track e-mail into Microsoft Dynamics CRM 4.0 and can be used to monitor individual user mailboxes

Reference : Examples of how to configure the Microsoft Dynamics CRM 4.0 on-premise E-mail

Router in different deployment scenarios/ Deployment considerations http://www.microsoft.com/downloads/details.aspx?FamilyID=8ea05b4e-825a-4db1-ad59-d894aa5ef33e&DisplayLang=en


QUESTION NO: 25
You are a system administrator at Certkiller.com. The corporate network of the company consists of an Active Directory domain. All the servers on the network run Windows Server 2003 servers and all client computers run Windows XP. The corporate network contains POP3 email server and uses a third-party email client.
You have recently installed Microsoft Dynamics CRM 4.0 on the corporate network and now want to configure it to automatically track the emails sent/received by the company. Which of the following options would you choose to configure the email processing options for each user? (Select two. Each correct answer will form a part of the solution).
A. Set the E-mail access type for incoming to Forward Mailbox,
B. Set the E-mail access type for incoming to E-mail Router,
C. Set the E-mail access type for outgoing to Forward Mailbox.
D. Set the E-mail access type for outgoing to E-mail Router. .
Answer: B,D
Explanation:
To configure the email processing options for each user, you need to set the E-mail access type for incoming to E-mail Router, and set the E-mail access type for outgoing to E-mail Router.
The Microsoft Dynamics CRM E-mail Router : Can be used to connect to Exchange and POP3 mailboxes to track e-mail into Microsoft Dynamics CRM 4.0. Can be used in deployments where the Microsoft Dynamics CRM Client for Outlook is not installed. Can be used to monitor individual user mailboxes.
Reference : Examples of how to configure the Microsoft Dynamics CRM 4.0 on-premise E-mail Router in different deployment scenarios/ deployment scenarios http://www.microsoft.com/downloads/details.aspx?FamilyID=8ea05b4e-825a-4db1-ad59-d894aa5ef33e&DisplayLang=en
Section 2, Configuring the E-mail Router (3 Questions)




QUESTION NO: 26
You are a system administrator at Certkiller.com. The company has a head office and three branch offices. The corporate network of the company consists of an Active Directory domain. All the servers on the network run Windows Server 2003 servers and all client computers run Windows XP. The corporate network runs Microsoft Dynamics CRM 4.0.
The network users need to keep moving from one office to another and access their e-mails from any of the branch office. To make this possible, you made a few changes to some of the email configuration settings. However, the changes, you made, did not take effect. Which of the following options would you choose to force the changes to happen?
A. Instruct the users to log off and log on again.
B. Publish the changes by using the E-mail Router Configuration Manager.
C. On CRM server,restart the IIS
D. Restart the CRM Email Router service.
Answer: B
Explanation:
To force the changes to happen, you need to publish the changes by using the E-mail Router Configuration Manager. You can use either E-mail Router or CRM for Outlook. The email settings that are not taking effect may have been made using CRM for Outlook, which is used for single user routing. However, you need to use E-mail router here, which is used for centrally managed routing because you need to configure settings for the users who are moving from one office to another.
The E-mail Router is a software component that provides an interface between CRM and Exchange 2003, Exchange 2007, SMTP, or a POP3 compliant e-mail server. Its role is fourfold: Transfers e-mail messages to the CRM system. Sends out e-mail messages. Supports POP3 e-mail systems for incoming and SMTP e-mail systems for outgoing. Sends e-mail messages asynchronously as a background process.
Reference : CRM 4.0 E-mail Integration Overview http://blogs.msdn.com/crm/archive/2008/02/07/crm-4-0-e-mail-integration-overview.aspx
Reference : CRM E-Mail Router for Grounding http://grounding.co.za/blogs/trevor/archive/2008/03/08/crm-e-mail-router-for-grounding.aspx



QUESTION NO: 27
You are a system administrator at Certkiller.com. The corporate network of the company consists of an Active Directory domain. All the servers on the network run Windows Server 2003 servers and all client computers run Windows XP. The corporate network runs Microsoft Dynamics CRM
4.0.
You have recently configured an e-mail router on the CRM server to track incoming and outgoing email messages of the employees of the company. After a day of configuration, a user complained that all the outgoing email messages sent by him are not being automatically tracked.
Which of the following options would you choose to correct the problem?
A. Upgrade the license type of the user from a trial to full license.
B. Modify the user record so that the Outgoing E-mail access type is CRM for Outlook.
C. Instruct the user to enter their Active Directory credentials on the E-mail tab of CRM Options on the computer.
D. Run the Rules Deployment Wizard for the user.
Answer: C
Explanation:
To automatically track messages, you need to instruct the user to enter their Active Directory credentials on the E-mail tab of CRM Options on the computer.
Installing and configuring the E-mail Router is only part of the solution as this will only establish the connection between the E-mail server and CRM. In order to complete the configuration, the CRM administrator will need to configure the User and Queue records in CRM to use the "E-mail Router" option for both incoming and outgoing e-mail access.
Once this is done, each user will need to configure their own personal options to allow the E-mail Router to use their login credentials to send and receive e-mail on their behalf. This is done via Tools/Options and then choosing the E-mail tab and entering the appropriate information. This will likewise be necessary for the Queue records as well.
Both users and the queue will allow the E-mail Router to send and receive e-mail on their behalf (users do this via their personal options page, queues allow this directly from the queue entity page)
Single profiles for Incoming and Outgoing e-mail will be configured in the E-mail Router Configuration tool. These will be configured to use "User supplied credentials" for connecting to the individual Windows Live mailboxes. The incoming profile will use the POP3 e-mail server type
option.

Reference : Microsoft Dynamics CRM Online Team Blog https://community.dynamics.com/blogs/cscrmteam/archive/2008/03/21/mscrm-v4-e-mail-configuring-for-a-small-business.aspx


QUESTION NO: 28
You are a system administrator at Certkiller.com. The corporate network of the company consists of an Active Directory domain. All the servers on the network run Windows Server 2003 servers and all client computers run Windows XP. The corporate network runs Microsoft Dynamics CRM
4.0.
The E-mail Router has been recently configured on the CRM server using CRM Configuration Manager for Microsoft Dynamics CRM 4.0. While testing the configuration, you noticed that some CRM queues are missing from the list of users and queues. Which of the following can be the reasons of missing CRM queues? (Select2. Each correct answer will present a part of the solution)
A. The E-mail access type is not set to E-mail Router in the queue
B. The email address is not set for the queue.
C. A configuration profile is not set for the queue.
D. The queue has not been created in Active Directory.
Answer: A,B
Explanation:
The reasons of missing CRM queues can be that the email address is not set for the queue or the E-mail access type is not set to E-mail Router in the queue
When you add a Queue to the Microsoft CRM Server, you follow the steps given below and specify both the email for the queue and the E-mail access type for queue. If they are not set the queue will not work properly.
1. On the Microsoft CRM Server, start Internet Explorer and in the browser address box, type http://localhost to open Microsoft CRM. 2. On the Home page, go to Settings | Business Unit Settings | Queues. 3. Click New Queue. 4. Enter the Queue Name (for example, Support), the Business Unit, the Owner, and the E-mail (for example, [email protected] ).
5. In email access configuration specify email router. The Microsoft CRM Exchange E-Mail Router will process all e-mail that comes in from the Internet and will only process internal e-mail that is sent from a Microsoft CRM client. However, internal e-mail that is sent to a queue in Microsoft CRM, will not be created as a Microsoft CRM Activity; only external e-mail will create an Activity in a Microsoft CRM Queue.
Reference : CRM E-Mail Router for Grounding / For grounding.co.za http://grounding.co.za/blogs/trevor/archive/2008/03/08/crm-e-mail-router-for-grounding.aspx


Reference : How to create and configure a Queue and User that can receive incoming E-mail in Microsoft CRM http://client.nitconnect.com/?tabid=23a72820577a443aac45d2bbbe95e706&linkId=2bac9bd3dbc3 464d86273ab33f0efbf4&Number=KBA-01026&operation=KBDETAILS&subject=1


QUESTION NO: 29
You are a system administrator at Certkiller.com. The corporate network of the company consists of an Active Directory domain. All the servers on the network run Windows Server 2003 servers and all client computers run Windows XP. The corporate network runs Microsoft Dynamics CRM
4.0.
The employees of the company work day and night in three shifts. As an administrator, you have the logon details for each shift worker's Active Directory account. You have been assigned the task to install Microsoft Dynamics CRM for Microsoft Office Outlook on a client computer called CertkillerClient1 to access Microsoft Dynamics CRM from that computer. The computer will be used by three different users in three different shifts.
Which of the following options will you choose to prepare the client computer in such a way that each shift worker can use the client software immediately? (Choose the 2. Each correct answer will present a part of the answer)
A. On CertkillerClient1, run Microsoft Dynamics CRM for Microsoft Office Outlook setup program three times
B. On CertkillerClient1,run Microsoft Dynamics CRM for Microsoft Office Outlook setup program once
C. On CertkillerClient1, create three Outlook profiles
D. On CertkillerClient1, create one Outlook profile
Answer: B,C
Explanation:
To prepare the client computer in such a way that each shift worker can use the client software immediately, you need to, run Microsoft Dynamics CRM for Microsoft Office Outlook setup program once On CertkillerClient1 and then create three Outlook profiles on the client computer.
To access Microsoft Dynamics CRM, each user is required to install the full client to use it with their profile. Because in this scenario, there are three users and one computer, you need to create three profiles on the same computer.

The CRM Client need only be installed once per machine; in fact it can only be installed once.

Running setup again will go into maintenance mode. Once the client is installed each user can configure the client independently. Using our new Configuration Wizard each user can configure their CRM profile without requiring administrative privileges.
Reference : Microsoft Dynamics CRM Team Blog http://community.dynamics.com/blogs/crmteam/archive/2008/02/27/new-features-of-microsoft-dynamics-crm-for-microsoft-outlook-client-setup.aspx


QUESTION NO: 30
You are a system administrator at Certkiller.com. The corporate network of the company consists of an Active Directory domain. All the servers on the network run Windows Server 2003 servers and all client computers run Windows XP. The corporate network runs Microsoft Dynamics CRM
4.0.
The employees of the company work in shifts and a computer is shared by three employees of different shifts. You have been assigned the task to install Microsoft Dynamics CRM for Office Outlook on a client computer.
You need to install all software directly from the installation media onto the computers. Which of the following options would you choose to make the software available to all the three users on the computer in the most efficient way? (Select two. Each correct answer will present a part of the solution)
A. Make the first user a local administrator.
B. Log on to the computer as a local administrator.
C. Install the software while logged on as the first user.
D. Run the client configuration wizard and instruct the remaining two users to run the client configuration wizard.
E. Install the software and instruct each user to log on and run the client configuration wizard.
F. Repeat the process for the other two users.
G. Install the software and run the client configuration wizard for each of the three users.
Answer: B,E
Explanation:
To make the software available to all the three users on the computer in the most efficient way, you need to log on to the computer as a local administrator. Install the software and instruct each user to log on and run the client configuration wizard.
Before you can run Microsoft Dynamics CRM for Outlook, you must first install the application, and
then you must configure it for each user. You need to manually restart the client computer after the installation is successful and then create a script to configure Microsoft Dynamics CRM for Outlook with Offline Access or manually run the Configuration Wizard.

Reference : Deploy Microsoft Dynamics CRM for Outlook with Systems Management Server 2003 http://rc.crm.dynamics.com/rc/regcont/en_us/op/articles/oc_with_sms.aspx


QUESTION NO: 31
You are a system administrator at Certkiller.com. The corporate network of the company consists of an Active Directory domain. All the servers on the network run Windows Server 2003 servers and all client computers run Windows XP.
You have been assigned the task to install Microsoft Dynamics CRM 4.0 for Office Outlook on twenty computers as soon as possible. You used Group Policy to deploy Microsoft Dynamics CRM
4.0 for Office Outlook on the client computers and instruct the users to run the installation program by going to Add/Remove programs.
However, some of the users reported that they cannot see the program in Add/Remove programs. Which of the following can be the cause of the problem? (Select two. Each correct answer will form a part of the solution).
A. After the CRM software was published using group policy, these few users have not logged off and logged on again.
B. These few users may not have CRM user accounts.
C. These few users' Active Directory accounts may not be within the scope of the Group Policy.
D. These few users are not local administrators.
Answer: A,C
Explanation:
Some of the users reported that they cannot see the program in Add/Remove programs because after the CRM software was published using group policy, these few users have not logged off and logged on again. Another reason can be that these users' Active Directory accounts may not be within the scope of the Group Policy.
One of the lesser known capabilities for the 3.0 release is support for deployment of the CRM client for Outlook using Group Policy. It works by leveraging the ability of the CRM client setup to create an administrative image where most of the configuration options are set up in advance.
Once the administrative image is created and saved to a network share, simply create a Software Installation policy object in Active Directory and all of the target users will see the CRM client for
Outlook show up in their Add / Remove Programs applet. Group Policy takes care of managing the privilege elevation. However, you cannot use group policy to install software if the users' Active Directory accounts are not within the scope of the Group Policy.

Users installing the Microsoft CRM client for Outlook from the shared location need to be valid Microsoft CRM users, but they do not need to have local administrative privileges on the client computer.
After you assign a software package to users in a site, domain, or OU, you can use the Install this application at logon option to install the whole application the next time the computer starts, or after the user logs off and then logs on again. The application is also immediately available in Add or Remove Programs.
Reference : Deploying Outlook client to managed environments http://blogs.msdn.com/crm/archive/2006/06/07/620786.aspx
Reference : Assigning and Publishing Software http://technet.microsoft.com/en-us/library/cc783635.aspx


QUESTION NO: 32
You are a system administrator at Certkiller.com. The corporate network of the company consists of an Active Directory domain. All the servers on the network run Windows Server 2003 servers and all client computers run Windows XP. The corporate network runs Microsoft Dynamics CRM
4.0.
You have been asked to install Microsoft Dynamics CRM for Office Outlook on a client computer. Which of the following options would you choose to ensure as a prerequisite before the installing the Microsoft Dynamics CRM for Office Outlook on a client computer? (Select two. Each correct answer will form a part of the solution).
A. Ensure that you are logged in as a local administrator.
B. Ensure that an Outlook profile exists for the user.
C. Ensure that the WWW publishing service must be running and set to start automatically.
D. Ensure that the search service is running and set to start automatically.
Answer: A,B
Explanation:
The prerequisites before the installing the Microsoft Dynamics CRM for Office Outlook on a client computer include that you are logged in as a local administrator and that an Outlook profile exists
for the user.


Microsoft Dynamics CRM for Office Outlook on a client computer works with the mailbox already configured in Outlook The Microsoft Dynamics CRM Client for Outlook must be running for e-mails to be sent or tracked in Microsoft Dynamics CRM. If the Microsoft Dynamics CRM Client for Outlook is not running, the e-mails will be queued until Outlook is launched and connects to the Microsoft Dynamics CRM server and to the mail server.
Reference : CRM 4.0 E-mail Integration Overview http://blogs.msdn.com/crm/archive/2008/02/07/crm-4-0-e-mail-integration-overview.aspx


QUESTION NO: 33
You are a system administrator at Certkiller.com. The corporate network of the company consists of an Active Directory domain. All the servers on the network run Windows Server 2003 servers and all client computers run Windows XP. The corporate network runs Microsoft Dynamics CRM
4.0.
The company has several sales employees that need to keep moving from one place to another. You decided to install Microsoft Dynamics CRM for Outlook with Offline Access on these users' computers so that they can access Microsoft Dynamics CRM data when they are out of the office.
The sales employees are usually out on field duties during normal working hours. Therefore, you decided to ask the sales employees to install the Microsoft Dynamics CRM client software themselves on their computers at the time most comfortable to them. However, the sales employees do not have local administrator rights on their computers.
Which of the following options would you choose to enable the sales employees to install the Microsoft Dynamics CRM for Outlook with Offline Access on their computers?
A. Copy the client installation files from the Microsoft Dynamics CRM Dynamics 4.0 Client CD to a network share.
B. Create an administrative image of the Microsoft Dynamics CRM Dynamics 4.0 Client Setup program.
C. Publish the administrative image through Group Policy Objects, and select the Assign Install option.
D. Publish the administrative image through Group Policy Objects, and select the Publish option.
E. Create a batch file to pass the appropriate client setup parameters to the setup program.
F. Supply each of the field sales staff with a copy of the Microsoft Dynamics CRM Dynamics 4.0 Client CD, and givethem instructions about how to run the setup program.
Answer: B,D Explanation:


To enable the sales employees to install the Microsoft Dynamics CRM for Outlook with Offline Access on their computers, you need to create an administrative image of the Microsoft Dynamics CRM Dynamics 4.0 Client Setup program. Publish the administrative image through Group Policy Objects, and select the Publish option.
If you worked with MSCRM 3.0 you probably know that you could create an administrative image to deploy the Outlook Client with the procedure:
Create a network share , Use msiexec.exe /a to create the image and place it in the network share and Deploy the image in your preferred way such as installing directly from the share or deploying it with Active Directory (AD) or Systems Management Server (SMS).
You can test the package and customizations you made to it by simply running an install from the network. Just double click the CrmClient.msi file to do this. Once you are sure it works for you deploy it via some software distribution method. I used AD and created a Group Policy Object (GPO) for this.
When you publish software, you publish a program distribution to users. When the user logs on to the computer, the published program is displayed in the Add or Remove Programs dialog box, and it can be installed from there.
Reference : Creating An Administrative Image http://grounding.co.za/blogs/trevor/archive/2008/06/17/creating-an-administrative-image.aspx
Reference : How to use Group Policy to remotely install software in Windows Server 2003 http://support.microsoft.com/kb/816102


QUESTION NO: 34
You are a system administrator at Certkiller.com. The corporate network of the company consists of an Active Directory domain. All the servers on the network run Windows Server 2003 servers and all client computers run Windows XP. The corporate network runs Microsoft Dynamics CRM
4.0.
You have been asked to install CRM clients on the client computers. Which prerequisite you must ensure on the client computers, before running the Microsoft Dynamics CRM 4.0 Client setup program?
A. Ensure that Outlook 2003 with SP1 or later is installed.

B. Ensure that an Outlook profile exists for the user.

C. Ensure that the Indexing service must be installed and set to start automatically.
D. Ensure that the Express Edition of SQL Server 2005 is installed.
Incorrect ans was pointed out
Answer: A
Explanation:
You must ensure that Outlook 2003 with SP1 or later is installed before running the Microsoft Dynamics CRM 4.0 Client setup program.
Both Microsoft CRM clients for Outlook require: ? Windows 2000 Professional with SP4 or Windows XP Professional with SP1 (Service Pack 2 is supported but not required) ? Microsoft Office 2003 Editions with SP1
Reference : Microsoft Dynamics CRM 4.0 Implementation Guide/ Chapter 5: Hardware and Software Requirements http://www.sonomapartners.com/docs/MicrosoftCRM4-ImplentationGuide-Installing.pdf .
Section 2, Supporting the Microsoft Office Outlook Client (6 Questions)


QUESTION NO: 35
You are a system administrator at Certkiller.com. The corporate network of the company consists of an Active Directory domain. All the servers on the network run Windows Server 2003 servers and all client computers run Windows XP. The corporate network runs Microsoft Dynamics CRM
4.0.
The company has recently appointed a few sales persons. To ensure the security of the CRM system's database data, you have been assigned the task to ensure that the new sales persons are not allowed to take CRM system's database data offline until they have been in the company for three months.
Which of the following options would you choose to accomplish the assigned task in the best possible manner?
A. Install the Microsoft Dynamics CRM for Microsoft Office Outlook client for offline access.
B. Install the Microsoft Dynamics CRM for Microsoft Office Outlook client for each new salesperson.
C. Give the user a security role which does not have the 'Sync with Outlook' privilege.


D. Give the user a security role which does not have the 'Offline Access' privilege.
E. After three months, give the user a new security role that has the 'Sync withOutlook?privilege.
F. After three months, give the user a new security role that has the 'Offline Access' privilege.
G. After three months, uninstall the client and install the Microsoft Dynamics CRM for Microsoft Office Outlook for offline access client.
Answer: A,D,F
Explanation:
To accomplish the assigned task in the best possible manner, you need to install the Microsoft Dynamics CRM for Microsoft Office Outlook client for offline access because this version supports offline use. Users interact with Microsoft Dynamics CRM data in Outlook exactly like they do in Microsoft Dynamics CRM for Outlook. To support offline use, Microsoft Dynamics CRM for Outlook with Offline Access uses a local version of the Microsoft Dynamics CRM Web application hosted on a local Web server. This local Web server can only be used for the local instance of Microsoft Dynamics CRM for Outlook with Offline Access to access Microsoft Dynamics CRM. A SQL Server 2005 Express database provides data storage.
When Microsoft Dynamics CRM for Outlook with Offline Access is synchronized, any customizations applied on the Microsoft Dynamics CRM server are transferred to the local Microsoft Dynamics CRM application.
You need to give the user a security role which does not have the 'Offline Access' privilege to ensure that the user can only access online data and cannot take it offline. After three months, give the user a new security role that has the 'Offline Access' privilege.
Reference : Writing Custom Code for Microsoft Dynamics CRM 4.0 for Outlook http://technet.microsoft.com/en-us/library/cc151058.aspx
Reference : Security: Information is Power-Data Management Is Easy http://crm.dynamics.com/technology/index.html


QUESTION NO: 36
You are a system administrator at Certkiller.com. The corporate network of the company consists of an Active Directory domain. All the servers on the network run Windows Server 2003 servers and all client computers run Windows XP. The corporate network runs Microsoft Dynamics CRM
4.0.
The company has upgraded its hardware and has decided to move the CRM and SQL servers on
the network from old hardware to new hardware in the same domain. Which of the following options would you choose to ensure that the Microsoft Dynamics CRM 4.0 Clients for Microsoft Office Outlook for offline access will still work?

A. Take a back up of client computers, synchronize the client computers, and then perform migration.
B. Uninstall CRM from all of the client computers,perform migration, and then re-install CRM on each client computer.
C. Synchronize each client, perform migration,synchronize each client again.
D. Perform migration and instruct each user to run the Configuration Wizard on their client computers.
Answer: D
Explanation:
To ensure that the Microsoft Dynamics CRM 4.0 Clients for Microsoft Office Outlook for offline access will still work, you need to perform migration and instruct each user to run the Configuration Wizard on their client computers.
If you plan to use the same Microsoft Dynamics CRM E-mail Router, you must run the Configuration Wizard to configure the router for the new environment. You must run the Configuration Wizard for the Microsoft Dynamics CRM Client for Outlook to connect to the new Microsoft Dynamics CRM Server.
Reference : How to move the Microsoft Dynamics CRM 4.0 deployment http://support.microsoft.com/kb/952934


QUESTION NO: 37
You are a system administrator at Certkiller.com. The corporate network of the company consists of an Active Directory domain. All the servers on the network run Windows Server 2003 servers and all client computers run Windows XP. The corporate network runs Microsoft Dynamics CRM
4.0.
The Microsoft Dynamics CRM 4.0 Clients for Microsoft Office Outlook for offline access is used by some top management users. You want to implement Microsoft Dynamics CRM offline synchronization for top management users so that their changes made by them can be synchronized with other client compute accounts.
Which of the following records will be taken offline during the synchronization process when a user takes the Microsoft Dynamics CRM for Microsoft Dynamics CRM for Outlook with Offline Access offline? (Select two. Each correct answer will form a part of the solution).


A. Records for which the user does not have permissions.
B. Records as defined by the SQL Filtered Views.
C. Attachments cannot be taken offline.
D. Records as defined by the Data Group filters.
Answer: A,D
Explanation:
The records for which the user has permission and the records as defined by the Data Group filters will be taken offline during the synchronization process when a user takes the Microsoft Dynamics CRM for Microsoft Dynamics CRM for Outlook with Offline Access offline.
Synchronization of CRM can be set up so that top management can sync with many (or all) accounts. Even those not owned by them will be synced so that they can carry account and contact information in the offline mode. In the Microsoft CRM laptop client for Outlook, you can set up and activate a local data group which specifies what records are available offline. These can't be exported and shared with another person, but must be set up on each person's laptop. You can see what data filters are being applied to your offline synchronization by, clicking Local Data on the CRM menu. Data filters are additive, so all of the filters on the Local Data tab are being applied
Reference : Synchronizing Accounts in an Offline World http://blogs.msdn.com/jim_glass/archive/2006/02/17/534361.aspx


QUESTION NO: 38
You are a system administrator at Certkiller.com. The corporate network of the company consists of an Active Directory domain. All the servers on the network run Windows Server 2003 servers and all client computers run Windows XP. The corporate network runs Microsoft Dynamics CRM
4.0 and uses it for Event attendance of ExamKing.
The entire day events for the ExamKing Account record and the values for the phone and fax numbers are as follows:
10:00 AM - Phone -blank, Fax - blank
11:00 AM - Employee 1 and Employee 2 take ExamKing Account record offline
02:00 PM - Employee 3 (working online) sets phone - 444-0121, fax - 444-0122.
03:00 PM - Employee 4 sets phone - 444-0123
04:00 PM - Employee 2 sets the fax - 444-0124
05:00 PM, Employee 2 goes back online.

06:00 PM, Employee 1 goes back online.

Which of the following values do the phone and fax fields contain now?
A. The phone field - blank, fax field - 444-0124.
B. The phone field - 444-0121, fax field - 444-0122.
C. The phone field - 444-0123, fax field - blank.
D. The phone field - 444-0123, fax field - 444-0124.
Answer: D
Explanation:
The phone and fax fields will contain 444-0123 and 444-0124 respectively. When importing contact records with phone fields and using the update option, the CRM updates the correct phone_type it: 1) Retains the phone field, 2) Imports Phone/Mobile/Fax data, 3) Contact results in phone/Fax values.
Reference : Import Phone using update overwrites wrong data http://issues.civicrm.org/jira/browse/CRM-3247


QUESTION NO: 39
You are a system administrator at Certkiller.com. The company has a head office in London and a branch office in Japan. The corporate network of the company consists of an Active Directory domain. All the servers on the network run Windows Server 2003 servers and all client computers run Windows XP. The corporate network runs Microsoft Dynamics CRM 4.0 at the head office.
On all the client computers of the entire network the CRM client for Outlook is installed. The company has some Japanese employee in London office to provide support to employees in Japan office if required. The Japanese users in the London office require the CRM interface and help text to be in Japanese.
They also want to display data such as emails in the Japanese language. You have been asked to provide required Japanese language support to the CRM users. Which of the following options would you choose to accomplish the desired goal? (Select three. Each correct answer will present a part of the solution)
A. Install CRM
B. Install Microsoft CRM client for Outlook
C. Install the Japanese CRM language pack.

D. Install the Japanese Edition of Microsoft Office.

E. Install support for East Asian characters on the operating system.
Answer: B,C,E
Explanation:
To provide required Japanese language support to the CRM users, you need to install Microsoft CRM client for Outlook. Install the Japanese CRM language pack and install support for East Asian characters on the operating system.
Before you enable additional languages for coworkers, you must install Language Packs on the server that is running Microsoft Dynamics CRM. Language Packs include localized versions of text displayed in the Microsoft Dynamics CRM user interface, as well as localized versions of Microsoft Dynamics CRM Help. Language Packs are available from Microsoft as downloadable packages
You need to install the Japanese CRM language pack and then install support for East Asian characters on the operating system so that Japanese language is available to you. If you only install Japanese CRM language pack, you will not be able to use it.
Reference : Going global with Microsoft Dynamics CRM http://rc.crm.dynamics.com/rc/regcont/en_us/op/articles/goglobal.aspx
Reference : Installing East Asian Language Support Under Windows XP http://newton.uor.edu/Departments&Programs/AsianStudiesDept/Language/asianlanguageinstallat ion_XP.html


QUESTION NO: 40
You are a system administrator at Certkiller.com. The corporate network of the company consists of an Active Directory domain. All the servers on the network run Windows Server 2003 servers and all client computers run Windows XP.
You have recently installed Microsoft Dynamics CRM 4.0 on the corporate network, and created some account records. However, you noticed that the base currency is not set correctly.
Which of the following options would you choose to correct the problem in this scenario? (Select two. Each correct answer will present a part of the solution)
A. Change the base currency.
B. Change the currency on the records.
C. Set the default currency for all users to the correct currency.
D. Uninstall Microsoft Dynamics CRM 4.0, and then reinstall it.


E. Recreate the records.
F. Delete the records that use financial fields..
Answer: D,E
Explanation:
To correct the problem in this scenario, you need to uninstall Microsoft Dynamics CRM 4.0, and then reinstall it. You need to then recreate the records.
Like base languages, each implementation of Microsoft Dynamics CRM includes a base currency. The base currency is the primary or default currency in which an organization conducts business. Any transactions in other currencies are automatically converted to the base currency in the Microsoft Dynamics CRM database, using the exchange rate defined in the record for that currency.
During Microsoft Dynamics CRM 4.0 Server Setup, you must select a base currency, which is used for the basis for calculating additional currencies that can be used for transaction-based records. The base currency is also used in financial reporting.
Therefore if base currency is not installed correctly, you need to Uninstall Microsoft Dynamics CRM 4.0, and then reinstall it. Recreate the records.
Reference : Add additional currencies http://rc.crm.dynamics.com/rc/regcont/en_us/op/articles/goglobal.aspx


QUESTION NO: 41
You are a system administrator at Certkiller.com. The corporate network of the company runs all Windows Server 2003 servers. The company has recently decided to deploy Microsoft Dynamics CRM 4.0 to provide better customer experience to its customers. You have been assigned the task to deploy CRM 4.0 in the company.
To accomplish this task, you decided to evaluate Microsoft Dynamics CRM Dynamics 4.0 in a test environment and then transfer this Microsoft Dynamics CRM environment to a production environment. After configuring the test environment, you made following changes to the Microsoft Dynamics CRM default environment: Modified system settingsInstalled ISV solutionsCreated business unitsModified security roles
After making all the above given changes to the test environment, you used Microsoft Dynamics CRM Dynamics 4.0 Redeployment Wizard to redeploy the test environment to the production
production environment. Which of the following Microsoft Dynamics CRM changes do you have to apply manually after this redeployment?

A. The changes related to system setting
B. The changes related to business unit hierarchy
C. The changes related to Security roles
D. The changes related to ISV solution configuration
Answer: D
Explanation:
You need to manually apply ISV solution configuration changes because redeployment using User Data Export Wizard and the Microsoft CRM Redeployment Wizard tools will copy the Microsoft CRM application data, system customizations, system settings, security settings, and any custom reports to the new implementation. However, they will not copy the changes related to ISV solution configuration.
Reference : Microsoft Business Solutions CRM Redeployment Tools 1.12.112.0 description http://wareseeker.com/Network-Internet/microsoft-business-solutions-crm-redeployment-tools-1.12.112.0.zip/3506146


QUESTION NO: 42
You are a system administrator at Certkiller.com. The corporate network of the company consists of an Active Directory domain. All the servers on the network run Windows Server 2003 servers and all client computers run Windows XP. The corporate network runs Microsoft Dynamics CRM
3.0.
The client computers use both, Microsoft Dynamics CRM 3.0 Laptop Client for Office Outlook and Microsoft Dynamics CRM 3.0 Desktop Client for Office Outlook. Besides the Data Migration services and the SQL Server Reporting services are also installed on the network.
You want to upgrade Microsoft Dynamics CRM 3.0 to Microsoft Dynamics CRM 4.0. Which of the following components will you not be able to upgrade while upgrading Microsoft Dynamics CRM
3.0 to Microsoft Dynamics CRM 4.0?
A. CRM 3.0 Laptop Client for Office Outlook.
B. CRM 3.0 Desktop Client for Office Outlook.
C. CRM 3.0 Data Migration Framework.
D. SQL Server Reporting Services.
Answer: C Explanation:

You cannot upgrade CRM 3.0 Data Migration Framework while upgrading Microsoft Dynamics CRM 3.0 to Microsoft Dynamics CRM 4.0. There are some components that you may have used with your CRM 3.0 implementation that will not upgrade if you upgrade to 4.0. These components are simply not supported with CRM 4.0 so even if you install them after upgrading they may not function correctly either. They are: Microsoft Dynamics CRM 3.0 Mobile Express Microsoft Dynamics CRM Connector for Microsoft Dynamics GP Microsoft Synamics CRM Accelerator for Siebel Microsoft Dynamics CRM Biztalk Adapter Microsoft CRM 3.0 Data Migration Pack and Microsoft CRM Data Migration Framework Microsoft Dynamics CRM 3.0 List Web Part Microsoft Dynamics CRM-Exchange E-mail Router
Reference : Things to remember when upgrading http://grounding.co.za/blogs/trevor/archive/2008/06/17/things-to-remember-when-upgrading.aspx


QUESTION NO: 43
You are a system administrator at Certkiller.com. The corporate network of the company consists of an Active Directory domain. All the servers on the network run Windows Server 2003 servers and all client computers run Windows XP. The corporate network runs Microsoft Dynamics CRM
4.0.
You have recently done a number of customizations done to the CRM server and now want to test the customizations. For testing, you prepared a test environment with a separate test server having all prerequisite software, but do not yet have CRM installed.
You want to use the actual business data for testing without affecting the live environment. Which of the following options would you choose to perform the desired goal in most efficient way?
A. Back up the existing database, install Microsoft Dynamics CRM 4.0 on the test server, and then restore the database to the test server. Use the Deployment Manager to import the organization to the test server.
B. Back up the existing database, install Microsoft Dynamics CRM 4.0 on the new server and choose to connect to the existing database. Delete all the users in the database and add new users.
C. Install Microsoft Dynamics CRM on the test server. Use the Data Migration Manager to migrate the database from the live environment to the test server.
D. Install Microsoft Dynamics CRM 4.0 on the new server. Export the customizations from the old server and import them onto the new server.
Answer: A Explanation:

To perform the desired goal in most efficient way, you need to back up the existing database, install Microsoft Dynamics CRM 4.0 on the test server, and then restore the database to the test server. Use the Deployment Manager to import the organization to the test server.
To have a valid test environment, you need to closely approximate your production CRM environment, with current configuration and data.You need to first Back up the existing database, install Microsoft Dynamics CRM 4.0 on the test server. Restore backup of prod MSCRM database to the test SQL Environment Import organization to the test environment using the CRM Deployment Manager. In Deployment Manager, click Import Organization, and follow the wizard to point it to the the restored MSCRM database.
Reference : Best Practices For Refreshing Data in a Microsoft Dynamics CRM 4.0 Test Environment http://blog.customereffective.com/blog/crm_project_management/
Section 2, Understanding the Upgrade Process (1 Questions)


QUESTION NO: 44
You are a system administrator at Certkiller.com. Currently the company has eight users and therefore eight client computers. All the servers on the network run Windows Server 2003 servers and all client computers run Windows XP. The corporate network runs Microsoft Dynamics CRM
4.0 Professional Edition.
The Certkiller.com has recently decided to split into two independent companies, Certkiller and ExamKing. After the split, each company will have four users. Certkiller will retain ownership of the current IT infrastructure.
Which of the following options would you choose to split the CRM data and migrate it accordingly after the split in most efficient way?
A. Install Workgroup Edition of Microsoft Dynamics CRM 4.0 on two new servers and then split the data of both the companies bymigrating the data of both the companies on both the new servers
B. Install Workgroup Edition of Microsoft Dynamics CRM 4.0 on a new server and then migrate only the data that belongs toExamKing out of it so that Certkiller data remains on the server.
C. On the existing CRM server, create a second organization forExamKing.
D. Upgrade the Professional Edition of Microsoft Dynamics CRM 4.0 to Workgroup Edition and
then install Workgroup Edition on a new server.Migrate data that belongs to ExamKing out of it so that Certkiller data remains on the server.

Answer: A
Explanation:
Microsoft Dynamics CRM 4.0 Workgroup Server Offers the same rich feature set as Microsoft Dynamics CRM 4.0 Professional Server. However, it supports only a maximum of five user licenses. Because after the split of Certkiller into two different companies having 4 users each, you can install the Workgroup Edition on two servers and then Migrate data that belongs to Certkiller to one server, and data that belongs to ExamKing to the other server.
This will ensure that you will not have to purchase Professional edition license for just 4 users after the current license is expired. You should not install Workgroup Edition on just one server for ExamKing and then only Migrate data that belongs to ExamKing out of it because the existing server will be using Microsoft Dynamics CRM 4.0 Professional Edition for just four users. After the current license is over, Certkiller will have to pay more license amount because of the Professional edition, which is not feasible.
Creating a second organization for ExamKing on the existing CRM server will not serve the purpose of installing CRM for two different companies. Upgrading the Professional Edition to Workgroup Edition is not possible. Upgrading is only done for higher editions and now lower editions.
Reference : Microsoft Volume Licensing Overview for CRM http://www.sonomapartners.com/microsoft-crm-licensing.aspx


QUESTION NO: 45
You are a system administrator at Certkiller.com. The corporate network of the company runs all Windows Server 2003 servers. The company is using Microsoft Dynamics CRM 4.0 for Outlook with offline.
You have been assigned the task to uninstall the Microsoft Dynamics CRM 4.0 Client for Microsoft Office Outlook with offline access from one of the client computers on the network. To accomplish the assigned task you logged onto the PC and started the uninstall process. Which of the following CRM elements would you need to remove manually after the uninstall program is completed?
A. CRM folder.
B. CRM services.
C. CRM registry keys.
D. CRM Database folder and files
Answer: A,D Explanation:


You need to manually remove CRM folder CRM Database folder and files after the uninstall program is completed. In some cases, Setup cannot completely remove Microsoft Dynamics CRM laptop client for Microsoft Office Outlook.
After CRM Client is uninstalled, select SQL Server and uninstall it and when SQL Server uninstaller asks for what component to uninstall, select "CRM DataEngine " and follow the Wizard to remove this database. You need to then delete the folder c:\documents and settings\< UserName >\Application Data\Microsoft\MSCRM. Remove the MSCRM folder completely. For Vista , instead of "Documents and Settings" go to "Users". Remove the Microsoft Dynamics CRM Outlook data file
Reference: How to deploy Microsoft Dynamics CRM Client through SMS http://blogs.msdn.com/crm/archive/2008/02/22/how-to-deploy-microsoft-dynamics-crm-client-through-sms.aspx
Reference: Manually remove Microsoft Dynamics CRM 3.0 laptop client for Outlook http://www.microsoft.com/dynamics/crm/using/deploy/removeclient.mspx


QUESTION NO: 46
You are a system administrator at Certkiller.com. The corporate network of the company consists of an Active Directory domain. All the servers on the network run Windows Server 2003 servers.
The domain consists of two servers called CertkillerCRMServer1 and CertkillerCRMDBServer2. The CertkillerCRMServer1 run Microsoft Dynamics CRM 4.0 and consists of Microsoft Dynamics CRM server software and Reporting Services. The CertkillerCRMDBServer2 runs CRM databases on it.
The Reporting Services are installed on CertkillerCRMServer1 as a part of the Microsoft Dynamics CRM installation. Certkiller has recently taken over another company called ExamKing.com. You have moved Microsoft Dynamics CRM installation from CertkillerCRMServer1 and CertkillerCRMDBServer2 to a new domain.
You now want to reuse CertkillerCRMServer1 and CertkillerCRMDBServer2 for other purposes by completely removing the CRM server software and CRM data from both the servers respectively. Which of the following options would you choose to remove the CRM server software and CRM data from CertkillerCRMServer1 and CertkillerCRMDBServer2 respectively? (Choose the 3. Each correct answer will present a part of the answer)

A. Remove the CRM security groups from theCertkiller domain by using the Active Directory Users and Computers snap-in

B. Remove the Microsoft Dynamics CRM server software from CertkillerCRMServer1 by running the CRM Server Setup program on CertkillerCRMServer1.
C. Remove the Microsoft Dynamics CRM server software from CertkillerCRMServer1 by using the Reporting Services setup program.
D. Drop the CRM databases from CertkillerCRMDBServer2 by using the SQL Enterprise Manager.
Answer: A,B,D
Explanation:
To remove the CRM server software and CRM data from CertkillerCRMServer1 and CertkillerCRMDBServer2 respectively, you need to remove the CRM security groups from the Certkiller domain by using the Active Directory Users and Computers snap-in. Remove the Microsoft Dynamics CRM server software from CertkillerCRMServer1 by running the CRM Server Setup program on CertkillerCRMServer1. And drop the CRM databases from CertkillerCRMDBServer2 by using the SQL Enterprise Manager
The Microsoft Dynamics CRM server contains many components. These components are related to many applications and to many technologies. For example, the components are related to Windows Server, to Internet Information Services (IIS), to Microsoft SQL Server, to SQL Server Reporting Services (SSRS), and to the Microsoft .NET Framework. Therefore, if you must completely remove the Microsoft Dynamics CRM server, consider completely rebuilding the computer instead of manually removing the Microsoft Dynamics CRM server. To manually remove the Microsoft Dynamics CRM server, you need to:
1: Stop the Microsoft Dynamics CRM Asynchronous Processing service
2: Stop the Indexing service
3: Configure the Web site and the application pool
4: Delete the Microsoft Dynamics CRM program files and the Microsoft Dynamics CRM folders
5: Delete the Active Directory security groups
6: Remove the SQL Server logins
7: Remove the Microsoft Dynamics CRM subkeys
8: Use "Add or Remove Programs" to remove the application entry if the application entry still exists
9: Delete the Microsoft Dynamics CRM server from the Start menu
10: Delete the Microsoft Dynamics CRM databases
11: Delete assemblies in the GAC
Reference: How to manually remove the Microsoft Dynamics CRM 4.0 server http://support.microsoft.com/kb/946980



QUESTION NO: 47

You are a system administrator at Certkiller.com. The corporate network of the company consists of an Active Directory domain. All the servers on the network run Windows Server 2003 servers and all client computers run Windows XP. The corporate network runs Microsoft Dynamics CRM
4.0.
You have been asked to uninstall Microsoft CRM. Which elements of the application will not be uninstalled with the uninstall program? (Select two. Each correct answer will form a part of the solution).
A. Active Directory Groups
B. Deployment Manager
C. The Microsoft CRM Asynchronous Processing Service
D. Microsoft SQL Server Reporting Services
Answer: A,D
Explanation:
The uninstall will remove all the Microsoft CRM program files, services, registry keys, and so on, but will not touch the Microsoft CRM data stored in SQL Server and Active Directory. In addition, this will uninstall Microsoft SQL Server Reporting Services only if it was installed along with Microsoft CRM Server. Therefore the uninstall program will not uninstall Active Directory Groups and Microsoft SQL Server Reporting Services.
Reference : Microsoft Dynamics CRM 3.0 Implementation Guide / Uninstalling and Repairing Microsoft CRM https://sharepoint.cudenver.edu/crm/Shared%20Documents/Microsoft_CRM_3.0.5_Implementatio n_Guide.pdf
Section 2, Repairing Microsoft Dynamics CRM (3 Questions)


QUESTION NO: 48
You are a system administrator at Certkiller.com. The corporate network of the company consists of an Active Directory domain. All the servers on the network run Windows Server 2003 servers and all client computers run Windows XP. The corporate network runs Microsoft Dynamics CRM
4.0.
Recently some of the domain users have started reporting problems with Microsoft Dynamics CRM. On troubleshooting, you discovered that the hard disk of the server that is running Microsoft Dynamics CRM 4.0 is corrupt due to a virus.


You decided to run the repair tool to fix the problem. Which of the following elements of CRM would you be able to repair using the repair tool? (Choose the 2. Each correct answer will present a part of the answer)
A. System components registration.
B. Security group membership.
C. Program groups
D. Registry entries
Answer: A,D
Explanation:
You can repair System components registration and Registry entries using the repair tool. Repairing Microsoft CRM will restore all Microsoft CRM program files, re-register components with your Windows operating system, and replace Registry keys as needed.
Reference : Uninstalling and Repairing Microsoft CRM https://sharepoint.cudenver.edu/crm/Shared%20Documents/Microsoft_CRM_3.0.5_Implementatio n_Guide.pdf


QUESTION NO: 49
You are a system administrator at Certkiller.com. The corporate network of the company consists of an Active Directory domain. All the servers on the network run Windows Server 2003 servers and all client computers run Windows XP. The corporate network runs Microsoft Dynamics CRM
4.0.
You have recently installed Microsoft Dynamics CRM 4.0 Client for Microsoft Office Outlook with offline access on a client computer. After the installation when the user of the computer started using the client computer, found many errors in the install.
At his complaint, you decided to repair the install and synchronized the client computer with the CRM server. Which of the following steps would you perform next after you logged on as the user who installed the application?
A. Open the CRM 4.0 Client for Outlook with offline access and select Repair from the CRM menu.
B. From Add/Remove Programs, uninstall the CRM 4.0 Client for Outlook and then reinstall it again.
C. From Add/Remove Programs, select Microsoft Dynamics CRM 4.0 and then select Repair.
D. from the start menu, go to Microsoft Dynamics CRM 4.0 program group and run the Configuration wizard and the select the repair option.


Answer: C
Explanation:
To repair the install and synchronized the client computer with the CRM server, you need to select Microsoft Dynamics CRM 4.0 and then select Repair from Add/Remove Programs.
Repairing Microsoft CRM will restore all Microsoft CRM program files, re-register components with your Windows operating system, and replace Registry keys as needed. It will republish all the default reports
If you have been working offline using the Microsoft CRM laptop client for Outlook, reconnect your computer to your network and go online. This will synchronize your offline data with the Microsoft CRM server. To start the repair process:
1.
On the Start menu, point to Settings, click Control Panel, and then double-click Add or Remove Programs.

2.
Select Microsoft CRM Desktop (Laptop) client for Microsoft Office Outlook and click Change.

3.
On the Microsoft CRM client for Microsoft Office Outlook Maintenance page, select Repair, and then click Next .


Reference: Microsoft Dynamics CRM 3.0 Implementation Guide https://sharepoint.cudenver.edu/crm/Shared%20Documents/Microsoft_CRM_3.0.5_Implementatio n_Guide.pdf


QUESTION NO: 50
You are a system administrator at Certkiller.com. The corporate network of the company consists of an Active Directory domain. All the servers on the network run Windows Server 2003 servers and all client computers run Windows XP. The corporate network runs Microsoft Dynamics CRM
4.0.
Recently, the Microsoft Dynamics CRM installation has been corrupted due to some settings and accidentally removing a dll file. To correct the problem you decide to repair the CRM server installation. You decided to use Microsoft Dynamics CRM Server repair wizard for this purpose.
Which of the following steps must be taken take before running the Repair Wizard to ensure that you do not lose customizations that have been made by you?
A. Back up all custom reports.
B. Back up the MSCRM database
C. Backup theSiteMap.
D. Export all customizations made to CRM entities.


Answer: A
Explanation:
Before repairing Microsoft CRM, back up any custom reports you have created. This is because repairing Microsoft CRM will restore all Microsoft CRM program files, re-register components with your Windows operating system, and replace Registry keys as needed. It will republish all the